The RealReal Reviews 

Just because I did not pay the additional fee for a refundable purchase does not justify careless packaging. My Bvlgari bag was forced into a box that was barely large enough, causing one side of the handle to become dented. Whoever packaged this order failed to exercise the care and professionalism expected when handling such an expensive luxury item. I am extremely disappointed with the poor packaging and lack of customer service!

Excellent report on condition of item. I was thrilled with my purchase

As a loyal customer who has spent thousands buying and selling with you, nothing is more frustrating than finding a great piece of jewelry or clothing with NO measurements listed. This laziness hurts your sellers, costs you sales, and alienates your best customers. Please fix your listing standards!

unclear information in regards to return process

Newport Beach location Customer Service is the best, thank you!

I received the Birkin Bag. Everything looks good. The condition was better than I thought and the few marks came off with a leather cleaning wipe. I love it!

Hazel was unfocused and she wasn't able to provide me with what i really needed ; she kept arguing without stopping to listen to me; 1 star agent 👎👎👎

The description of items condition was completely false. The item was far from "good" condition and pictures did not show the details of its poor condition. The zipper inside was completely broken the metal rings were GREEN /tarnished it had a huge pink stain inside and the strap was peeling. NONE of this was described or shown in pictures. It was a complete disappointment and will never trust shopping from the real again!

Fast and easy and items were exactly as stated. Thank you.

Received my package within estimated date. Sadly, I had to return my purchase due to fit and that process was equally seamless.

It's so easy. The RealReal sends a salesperson to your home to pick up the items you want to sell. All done.

I made room for more shoes...

came in the mail, perfectly wrapped in packaged good condition and came very quickly

My wardrobe is about 95% secondhand clothing, and The Real Real is one of my favorite sources. I've found so many fun pieces - dresses, shoes, bags. I have the most fun closet. I share my finds on IG @wearingyourboots

Photographs were not accurate and did nit show ink stains in the interior or worn leather trim. I returned the product for a refund the day I received it(over a week ago) and have received nothing from your company! Please let me know when I can expect to receive my refund! I would not recommend your company to anyone buying online purchases.

Was not a fan of how they packaged my item and purse was not up to the quality they listed.

I always get the best bags and I appreciate the fast shipping!

6 items in a row have been wrong... wrong sizes ... 2 dresses literally the same each time wrong size... gucci aces for the kids labeled completely the wrong size...pink ones and white aces with fur that wont fit them for maybe 4 years bc they are so big... purchased a gucci cat shirt for my son the sku number from gucci that claimed it was 2700$ i looked it up and it was totally for a different product to top it off just bought an alexander mcqueen bag and the size is also wrong... its like children are measuring things this site used to be good used to get correct items now when you call them you are outsoured to india to a call center...

My purchase arrived quickly and was in perfect condition - also fits perfectly

Great!! Thank you!

So far I’ve ordered twice and did not disappoint! The shipping isn’t bad. Bags were in great condition. I’m definitely going to keep shopping here!