Package delivered in timely manner. Tote bag was as described. Tracking was good. Package box arrived torn open. Tote bag was not damaged but it had obviously been tampered with. I would like to... See more
Company replied
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Review summary
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Reviews shaping this summary
The Real Real sent over a wonderful person to review our belongings and scaffold me through the process of setting up an account. She was professional, warm, thorough, and a great communicator. The r... See more
Company replied
I loved having the welcome discount. The description was perfect and shipping was fast. The shoes were better than expected. This is my first purchased on The RealReal and my first PreLoved clothi... See more
Company replied
From the beginning of signing up to now, has been smooth. The agent that came to my home was very welcoming & sweet, shes been helpful until now whenever I need assistance. Its my first time selling i... See more
Company replied
Company details
Written by the company
The RealReal offers women's and men's luxury fashion brands such as Chanel, Christian Louboutin, Céline, Hermes, Gucci, Louis Vuitton, Manolo Blahnik and Rolex.
Contact info
United States
- mytrr@therealreal.com
- therealreal.com
3.9
Great
131K reviews
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Beautiful Lingua Franca sweater arrived…
Beautiful Lingua Franca sweater arrived in less than a week and was exactly what I wanted!
18 July 2026
Awesome service
22 July 2026
I love the quality and mostly favorable…
I love the quality and mostly favorable pricing and ease at selling and buying.
22 July 2026
Vintage Fendi bag purchase
Transaction was easy bag took about 8 days to be delivered. Box was in horrendous condition. For the $16 delivery charge there should be better levels of what is acceptable to send items in. I was concerned bag may be affected but luckily it was in a dust bag. The item was also final sale so I would have been out of luck for any damage. The bag quality was as expected and I am happy with that.
22 July 2026
The bag was in disgusting condition
The bag was in disgusting condition. Caked up dirt on the interior and exterior, metal accents are so rusted/worn they look horrible. I don’t feel the extent of the dirt and wear was pictured accurately in the listing. Also, coach does free cleanings on leather bags so at the very minimum do that before sellling a purse that has caked up grime everywhere!
29 July 2026
Found what I wanted for a good price
Found what I wanted for a good price. Shipped fast and easy to follow. Highly recommend!
22 July 2026
Oneika from the consignment concierge…
Oneika from the consignment concierge was helpful and solution oriented
22 July 2026
I love the variety of items that you…
I love the variety of items that you can find on TheRealReal and I love even more that I am am helping to keep consumerism down by buying used!
29 July 2026
Always great service and quick…
Always great service and quick shipping. This is a great company.
21 May 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The handbag was marked as excellent but…
The handbag was marked as excellent but looked more like pristine condition.
27 July 2026
Reply from The RealReal
We're so pleased to hear that your handbag exceeded your expectations and arrived in such wonderful condition! Thank you for your positive feedback.
Fast delivery and extremely happy with…
Fast delivery and extremely happy with staff and staff responses.
29 July 2026
Reply from The RealReal
We're so pleased to hear that you experienced fast delivery and were extremely happy with our staff and their responses! Thank you for your positive feedback.
My bag is beautiful.
My bag is beautiful.
Just like it was on the ad.
I’m so glad I got it.
29 July 2026
Reply from The RealReal
We are so glad to hear that you love your beautiful new bag and that it was just as you expected from the advertisement! We appreciate your positive feedback.
Always a good experience shopping with…
Always a good experience shopping with the real real!
29 July 2026
Reply from The RealReal
We are so pleased to hear that you always have a good experience shopping with us! Thank you for sharing your positive feedback.
Reply from The RealReal
Thank you for your feedback. We’re so glad to hear you loved the quality and authenticity of your purchase. We appreciate your support and hope you enjoy your item!
Everything I received from this site is…
Everything I received from this site is exquisite! I am so satisfied and will keep buying more from them!
29 July 2026
Reply from The RealReal
We're so pleased to hear that you find everything you've received to be exquisite and that you are so satisfied! Thank you for your wonderful feedback.
Great item
Great item! Condition is brilliant, and the price is good. I'll be re-shopping again.
29 July 2026
Reply from The RealReal
We're so pleased to hear that you're happy with the condition and price of your item! We look forward to you shopping with us again.
The coat was listed as a medium but it…
The coat was listed as a medium but it clearly is a small I looked at it a lot on lone snd am very disappointed I also resent the restocking fee. I doubt i will purchase anything else on your dite
29 July 2026
Reply from The RealReal
Thank you for sharing your experience. We understand how important it is to feel confident in the accuracy of an item’s description before making a purchase. We’re sorry this experience affected your trust and would like the opportunity to review your concerns. Please contact us at reviews@therealreal.com with your order details for more assistance.
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