therapyden.com Reviews 8

Reply from therapyden.com

Mar 21, 2026

Hi JH,

Thank you for taking the time to share your experience, and I appreciate the kind words about our website design.

I am sorry you ran into issues with being signed out during profile creation. We identified this as a session handling issue and our development team has implemented a fix. Profile data should now be saved correctly throughout the process.

If you would be open to giving it another try, I would love to make it right. Please feel free to reach out to us directly at hello@therapyden.com and I will personally make sure your profile setup goes smoothly.

Thank you again for your feedback. It genuinely helps us improve.

Customer Care, TherapyDen

Reply from therapyden.com

Apr 26, 2025

Thank you for your feedback—we appreciate you taking the time to share your experience.

We're glad to hear you've received a good number of leads through TherapyDen compared to other professional directories. However, we're sorry you experienced a billing issue and did not receive a timely response from our support team. Could you confirm whether your email was sent to our previous support address (hello@therapyden.com) or our current address (arlette@therapyden.com)? This information will help us ensure our support processes remain effective and responsive.

We’ve taken note of your suggestion to offer more organized and timely customer service, possibly including a 24/7 chat option. Feedback like yours is essential as we continue improving our platform and support experience.

If you still need assistance with the unresolved billing issue or have additional questions, please feel free to reach out directly to arlette@therapyden.com.

Thanks again for your valuable input!

Reply from therapyden.com

Mar 2, 2025

Thank you for your feedback.

The vast majority of our users do not experience spam issues. However, we have received email feedback indicating that some users have encountered spam and automated messages. To address this, we have recently invested in two new protection measures designed to filter unwanted messages and secure communications.

We take feedback regarding profile visibility very seriously. Our traffic and keyword positions are publicly available through tools such as SEMrush, so you can see that we are among the top three leaders in the therapists niche. We continually invest in our SEO team, which is why most of our users enjoy excellent visibility and regular referrals, resulting in a strong ROI. While a few isolated technical issues may occur, we are always working to improve our system to ensure every profile is showcased according to our high quality standards.

Could you please confirm whether you fully completed your profile when you were a premium subscriber? A complete profile is essential for optimal referencing.

I have taken note of your feedback regarding the immediate loss of paid benefits upon cancellation and have forwarded it to our IT team for further review.

Thank you again for your input. Please feel free to ask any additional questions or share further concerns.

Reply from therapyden.com

Mar 11, 2025

Thank you for your feedback, and we're sorry for any confusion or frustration you experienced.

To clarify, TherapyDen does offer a completely free profile option allowing therapists to create and list their practice. However, enhanced visibility in internal search results is a feature included in our premium subscription so the premium members can have more referrals. Clearly indicated during the signup process.
But even the free profiles are appearing in the Google search results.

We consistently invest in our platform to provide therapists with strong visibility and valuable client referrals. Your feedback helps us improve our communication regarding free and premium features.

We appreciate your input and hope you'll consider exploring TherapyDen again in the future.

Reply from therapyden.com

Mar 11, 2025

Thank you for your feedback, and we sincerely apologize for any confusion or frustration regarding your billing and profile visibility.

Our premium subscription is $30/month, not $10.

Regarding leads and profile visibility, the profile have to be fully completed, as this significantly impacts search results. We continuously invest in improving our platform's visibility and referral quality through investments in our SEO team, and we're committed to addressing your concerns.

Your satisfaction is very important to us. We appreciate your feedback and hope you'll consider exploring TherapyDen again in the future.

Reply from therapyden.com

Mar 11, 2025

Thank you for sharing your feedback. We’d like to clarify how listings work on TherapyDen.

We actively invest in SEO to improve the visibility of our therapists, especially those offering in-person services with premium memberships. While free profiles are indexed and can appear in Google searches, they are not featured in TherapyDen’s internal search results. This ensures our premium members receive significantly more referrals and exposure, which aligns with the added value they're paying for.

We hope this clears up any confusion regarding profile visibility. If you have any further questions or need assistance, feel free to contact us directly.

Reply from therapyden.com

Mar 2, 2025

Thank you for your review. We’re sorry to hear you had difficulty contacting us back in 2021 and that you felt the platform didn’t clearly indicate which counselors were accepting clients.

We resolved those two issues a long time ago. We now respond to every email within 48 hours, and we require therapists to indicate whether they are accepting new clients.

Our goal is to make it as easy as possible for users to connect with therapists. Every profile includes a contact form and current availability information, and we continuously work to improve the clarity and accessibility of this information.

We appreciate your input and hope you’ll consider giving TherapyDen another try.

Reply from therapyden.com

Mar 11, 2025

Thank you for bringing this to our attention, and we're sorry about any confusion or frustration you’ve experienced.

To clarify our policies, TherapyDen defines a "Therapist" as a professional who is duly certified and licensed in good standing under applicable state law to provide mental or behavioral health services, such as psychiatrists, psychologists, counselors, therapists, clinical social workers, and mental health nurse practitioners. This requirement is intended to maintain high-quality standards and ensure credibility and safety for our users.

However, discrimination or unfair removal is absolutely not part of our practice. If you believe a profile was unfairly removed or treated inconsistently, we would very much appreciate further details sent directly to hello@therapyden.com. This will help us promptly investigate, clarify the issue, and if it happened, ensure it does not happen again.

Thank you again for sharing your concerns with us.