TheraPlatform Reviews 51

Customer service: chat (limited), email (not useful if trying to resolve a problem in real time), phone (non- existent).
Platform performance: constant disconnections, some features not always work, and delays when sharing videos or other tools. Theraplatform will state the following when able to get a response : weak connection, jitter, ping, packet loss, but please know that you will not get any actual help other than telling the customer what may be wrong on your end or the patient's end.
Overall: It is resulting in a financial loss as patients that experience problems are requesting refunds or not wanting to pay for choppy/mediocre sessions. As a client you feel you are getting the run around and they are good at this.
I am sure the reply to this review will not validate or resolve in any way our problem. I have already emailed in private.

/Update (07/30/20) : Theraplatform has requested that we remove our review/feedback about the current problems we are having with their platform as per their comment: "we technically cannot resolve poor quality of the internet connection. Customer feedback (our negative experience) has a direct effect on how our b/usiness grows and improves and we truly wish we could better help you"

The system takes a while to become accustomed to navigating. It also takes a while to get customer support as all communication is performed via chat or email. This can be cumbersome and therefore it takes a while to resolve problems.

When New York approved teletherapy for Preschool students I had to quickly learn how to do it. I ended up choosing TheraPlatform and loved it. It has articulation and language games built in that are so easy to use. It was easy to collect data with them. I was also able to screen share and use my Boom Learning cards. I loved the interactive white board and the fact that I could upload and store my own pdfs and You tube videos. It made switching to teletherapy very easy. Well worth the money.

Have an ongoing problem of simply signing in to my account and into my room on Theraplatform. It keeps telling me my password is incorrect. ( It is not - I have reset it 3 times) Emails to tech support/customer service have been met with generic replies that advise me to enter the password correctly (already explained I had done that repeatedly) or to clear the cache on my computer - that did not solve the problem. No phone number available for customer service. In the free trial period right now and very reluctant to use this service based on initial experience.

Our therapy team used Theraplatform during COVID-19 when we were forced to implement teletherapy quickly. The platform made the transition so much easier. We loved the fact that it is HIPPA compliant and we loved the therapy apps and the ability to upload videos for use in therapy sessions.

Had some issues with the platform initially, but the co-founder, Beata contacted me and was able to fix all of my issues.

Customer service (for me and countless other SLPs in listservs, private groups, etc) states that all issues are user issues rather than network/platform issues. I provided a screenshot of one error message that clearly stated a TheraPlatform network issue and the company responded hours later (no immediate assistance) that it was my PC. It is not. This is constant. I have to signout and back in and troubleshoot for nearly every session. It appears unprofessional to pts. All other websites operate quickly and effectively. Zoom operates well. We have business grade internet and bandwidth and are hardwired into the internet with a newer model PC. It is Every. Single. Session. Either patient video lags or the video feature continues playing for the patient despite me ending it or I receive a message that the TheraPlatform network had a connection issue or screenshare fails (this is CONSTANT) or sessions are dropped completely.... the list goes on. Yet TheraPlatform denies all issues, and I have heard similar feedback from other providers. As an indiv SLP, the expense of Zoom at the HIPAA compliant level Is high; however, $200 is well worth the hours of lost therapy time due to constant technical issues. Be wary. When you sign up, your right to a refund is waived. This is intentional, as they are aware that they have constant glitches and network issues and will provide minimal level of customer support nor work toward the ability to handle the current usage level, particularly during the COVID-19 Pandemic. Buyer beware. This feels like a company certainly capitalizing on the needs of our country right now, rather than serving by admitting it cannot handle the load. Buyer beware. No refunds or pro-rating, despite realizing within the first day of user traffic that TheraPlatform is unable to perform properly, and also, that customer service will not offer support nor acknowledge their issues with their own system.

Easy to use for both clinicians, families and individuals. It is a very comprehensive platform, unlike other platforms that only offer video features, Theraplatform includes, scheduling, therapy materials, documentation, and more. Technical support is very reliable. I like the fact the company is constantly making changes and adding features which make the tele-therapy model more effective. I highly recommend this platform for tele-therapy services. The best thing is that is not only limited to providing services in the States but anywhere in the world with a click of a button.

They are very responsive and listen to the user and do what they can to resolve issues. Good product and fair price.

This has been a great resource and tool for me to use in my private practice. I like all the new features being added, as well. The patients have responded well to the interface.