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TherapetMD Reviews 2,717

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 1,498 reviews, reviewers overwhelmingly had a great experience with this company. Customers are really happy with the product, often noting its effectiveness in calming pets and resolving behavioral issues like inappropriate peeing or fighting among animals. Many people appreciate the quality of the items, finding them to be long-lasting and superior to other brands. The customer service is also frequently praised for being prompt and helpful, and the overall user experience, from ordering to product installation, is described as easy and efficient. However, some customers experienced issues with their orders, including receiving incorrect quantities or products that did not work as expected. A few other people also felt that the customer service was poor, citing slow response times or unhelpful interactions. Additionally, a small portion of people mentioned that the product did not work for their specific pet's needs or that they encountered problems with the diffusers themselves, such as units failing or overheating.

What people talk about most

Product

Customers had positive experiences with product. Many reviewers found the product effective in calming their... See more

Quality

Reviewers mention positive feedback about quality. Many customers report that the product works effectively,... See more

Order

Customers consistently note ambiguous experiences with order. While many reviewers praise the quick receipt... See more

Customer service

Clients share positive opinions on customer service. Many customers report excellent and amazing service,... See more

User experience

Reviewers highlight positive aspects of user experience. Many customers found the product easy to install and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have two aging cats which urinate in inappropriate places. We were desperate to end this behavior, and at our wits end. We tried everything, but nothing was effective - until we found TheraPet!... See more

Rated 5 out of 5 stars

Therapet gives immediate results. I have four cats. Two adult males and two females under 1 year. One of the males was constantly trying the dominate the smaller female. Within 24 hours of plugging in... See more

Rated 5 out of 5 stars

We have four rescues and visiting dogs and there has been a definite calming effect. Little accidents have been reduced with the rescue dogs also which pleasing. Early days yet but I started with f... See more

Rated 5 out of 5 stars

I have been using these diffusers for a while now and they definitely calmed my cat down but after rescuing another cat I can only say thank goodness for them. I’m sure if I didn’t have them my cat an... See more


Company details

  1. Pet Supply Store

Written by the company

Your feline friend's cheerful sidekick! Dedicated to creating a stress-free, happy environment for pets everywhere. We're here to keep tails high and whiskers twitching with joy!


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 81% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Can’t stop your dachshund from peeing inside?

With three dachshunds who hate going out in the cold I was at my wits end. NOTHING worked. I bought two to try, and put them in the rooms where they always go to pee. I swear to you since day 1 they have not pee’d even once! It can’t be a coincidence as they pee’d on the carpet almost every day. I’m still in my first month but these are a permanent fixture in our house now!

30 March 2026
Unprompted review
Rated 5 out of 5 stars

This stuff really works

This stuff really works! I added a new cat to my house and bought therapet to keep things calm because it got a little wild for a while. When it ran out, I did not restock as I thought everything was fine. Big mistake! The older cat started pulling her hair out and it got wild again. I'm buying extra this time to make sure I keep it in stock for my fur babies.

29 March 2026
Unprompted review
Rated 5 out of 5 stars

🌟 Five‑Star Review for a Cat Calming…


🌟 Five‑Star Review for a Cat Calming Plug‑In Diffuser
After more than 35 years of rescuing and rehabilitating cats, I’ve tried just about every calming aid on the market — sprays, diffusers, supplements, you name it. Nothing has impressed me as much as this plug‑in diffuser.

From the moment I started using it, I noticed a remarkable difference in the atmosphere at home. Cats who were usually skittish began to relax, territorial tensions eased, and even my most anxious fosters settled more comfortably into their new environment. It creates a gentle, soothing calm without any harsh scents or side effects.

What truly sets this diffuser apart is its consistency and reliability. Many products work for a short time and then fade, but this one delivers steady, effective support day after day. For multi‑cat households, nervous rescues, or cats adjusting to new surroundings, it’s been nothing short of a game‑changer.

After decades of working with cats of every temperament, I can confidently say this is the best calming diffuser I’ve ever used. I wouldn’t want to be without it.

29 March 2026
Unprompted review
Rated 5 out of 5 stars

This is my second order of TheraPet

This is my second order of TheraPet. I adopted 2 rescued sisters who were six months old. One was scared of loud traffic noises from trucks and motorcycles and the other had some separation anxiety (destructive) when I went to work. I ordered TheraPet then and it made a huge difference! Now I only use it at bedtime to calm my one pup down when it’s quiet in the house, but she hears traffic noises outside. She settles down with TheraPet and sleeps through the night.

29 March 2026
Unprompted review
Rated 5 out of 5 stars

Easy to order refills

Easy to order refills for my previously purchased kit. It's been wonderful to have calmer cats instead of the fussing and peeing that came before Therapet. Thank you for being such a successful and responsive company!

28 March 2026
Unprompted review
Rated 5 out of 5 stars

Caring & Quick to Respond

TherapetMD was quick to answer my email and helped me resolve my issue immediately. A great company to use, a good product for our fur-babies, and caring on top of it all. Thanks, TherapetMD!

25 March 2026
Unprompted review
Rated 1 out of 5 stars

This is the worst company

This is the worst company. The product doesn’t work. Then they have you on a subscription that you didn’t know about. Then when you want to cancel they purposely rush another order and when you want to return they tell you they will refund it at 45% of the cost. Don’t buy! Buyer beware!!

26 March 2026
Unprompted review
TherapetMD logo

Reply from TherapetMD

Hello Joel,

We’re really sorry to hear about your experience and understand how frustrating this must have been. This is certainly not the experience we want for our customers.

We also apologize for any confusion regarding the subscription, as we aim to make this clear during checkout, but we understand how it may not have been expected in your case.

Regarding the partial refund, the 45% option is offered as a convenience to eliminate the hassle of returning the package. However, if you prefer to return the product, you are absolutely welcome to do so for a full refund. Just let us know, and we’ll provide the return instructions.

We take feedback like this seriously and would appreciate the opportunity to review your case further. Please contact our support team again and mention your Trustpilot review so we can locate your details and assist you as a priority.

Best Regards,
John of TheraPetMD

Rated 4 out of 5 stars

These plug ins work great for us!

We use the plug in when we leave our 3 Chiweenies in our rv alone. We turn it on 30 minutes before we leave, and they no longer throw a fit when they see us put shoes on and I grab my purse. A neighbor at the rv park said they didnt hear them after we left, ( they used to do what we called the Chiweenie Choir) until we came home, and we're excited to see us. 4 stars because the plug in stopped working when we put our second refill in, and the time to get a free replacement was up. But they offered us 25% off a new one. Good customer service. We do recommend!

26 March 2026
Unprompted review
Rated 5 out of 5 stars

Easy shopping..

Easy shopping... lots of bundle options to choose from that suits your needs and simple checkout.

26 March 2026
Unprompted review
Rated 5 out of 5 stars

I'm looking forward to throwing out my…

I'm looking forward to throwing out my potty pads and no more trips to the Vet ER because my dogs have eaten more cardboard boxes. Likewise, I'm excited about my cat no longer jumping on the table while we're eating and clawing up our furniture, as well as going into hiding for hours. The best part is this is all without pills! YAY!!!

26 March 2026
Unprompted review
Rated 5 out of 5 stars

Great product at wonderful price

My sister and I share a home with three kitties. Hers were fighting with mine constantly, causing my boy to pee in inappropriate places. We tried several other types of calming products with poor to moderate results. Within one day of using TherapetMD, their behavior changed remarkably. I am so pleased with this product!! And pricing is great as well.

10 March 2026
Unprompted review
Rated 5 out of 5 stars

Calmer Fur Babies!

I ordered the TherapetMD diffuser because my household has been enduring some changes, and I noticed that my three doggies were having issues. I noticed accidents in the house (even with the back door wide open) and a shredded pillow or two. This was out of character, so I decided to give TherapetMD a try. Shipping took a little longer than I would have liked, but once I received the diffuser, I deployed it immediately. Within a day, I noticed the dogs' demeanor calm quite a bit, and even when new people visited yesterday, I had no indoor puddles. I can tell that the dogs seem to feel more settled and less bothered with things that used to rile them up big-time. This is a huge improvement that I didn't think was possible.

25 March 2026
Unprompted review
Rated 1 out of 5 stars

False subscription and wrong address

I realized the interface I used had the wrong address and contacted them within MINUTES. They still shipped the product DAYS LATER to the wrong address and also signed me up for a subscription I DID NOT ASK FOR and shipped more to the WRONG ADDRESS again.

25 March 2026
Unprompted review
TherapetMD logo

Reply from TherapetMD

Hello,

We’re really sorry to hear about your experience and completely understand how frustrating this must be, especially after contacting us so quickly to correct the address. This is not the level of service we aim to provide.

We also sincerely apologize for any confusion regarding the subscription. We aim to make this clear during checkout, but we understand how this may have been unexpected in your case.

We take concerns like this very seriously and would like the opportunity to review what happened and make this right. Please contact our support team again and mention your Trustpilot review so we can locate your case and prioritise it for a full review.

Best Regards,
John of TheraPetMD

Rated 1 out of 5 stars

I would not recommend this product

I purchased TherapetMD plugin to help calm my dog.

After a few days I started experiencing sinus issues and sneezing. It also emitted a noticeable odour.

I unplugged the device and my symptoms subsided. I plugged it back in a few days later to check and my symptoms reappeared. Coincidentally, at the same time i started experiencing the sensation of my hands and feet being powdery / covered in dust.

I would absolutely NOT recommend this product.

9 March 2026
Unprompted review
TherapetMD logo

Reply from TherapetMD

Hello Sue,

We’re very sorry to hear about your experience and the symptoms you described. That must have been quite uncomfortable, and we completely understand your concern.

If you experience any irritation or unusual reaction, we always recommend discontinuing use immediately, as you’ve done. Sensitivities can vary from person to person, and your wellbeing is very important to us.

We also sincerely apologize for any lack of response from our support team. We’ve been experiencing a high volume of emails and inquiries, which has unfortunately impacted our response times.

We would like the opportunity to review your case more closely. Please reach out to our support team again and mention your Trustpilot review so we can locate your details and assist you further.

Best Regards,
John of TheraPetMD

Rated 5 out of 5 stars

I was skeptical if this would work

I was skeptical if this would work . Thought what the heck , $60 at least try it for the 2 months to see. It stopped my puppy from peeing in the house on the floors, he would pee next to all the pads but not on them. Calmed him down too. He was raised outside on a farm his first 8 weeks, no siblings. Just lots of animals, citified now and 6 months old. I’m reordering to help with his separation anxiety for him and my 6 yr old Dane. Work different shifts and it’s helped both of them.

25 March 2026
Unprompted review

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