faultless professionalism from start to finish once again i invested in gold 3.5 years ago following superb advice from Ben i have needed to release some funds twice recently and on both occasion... See more
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We buy back quickly, at a fair price
1 Royal Exchange Avenue, EC3V 3LT, London, United Kingdom

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The fact that you get to have a conversation with a professional before commenting to any purchases is very significant. There was a lot of questions that Alex answered and help make the final decisions. The Pure Gold Company make the process very simple there are necessary steps that need to be made but I was very happy to have someone to provide advice. Friendly, helpful and professional.

Reply from The Pure Gold Company
Alex and all the staff have been a pleasure to deal with

Reply from The Pure Gold Company
Friendly, knowledgeable but not pushy.
A discussion around my needs established what coins to purchase.
The transaction was simple and informative. Everything happened at the promised times and I was kept in the loop at all times.
I will definitely use The Pure Gold Company again, many thanks to Jamie O and Will.

Reply from The Pure Gold Company
A company with a very personal touch. Would highly recommend them. They listen to what you are considering to purchase, will make suggestions to fine tune the purchase to what will actually work best for you.

Reply from The Pure Gold Company
Everything was explained in clear English, silly questions were not silly to them and were answered clearly. Time was allowed for me to digest information on line and documents that they provided. Step by step of transfer of funds was explained, and carried out in a timely manner.

Reply from The Pure Gold Company
My transaction was handled in a professional, timely and friendly manner.

Reply from The Pure Gold Company
Trustworthy company. My first time purchasing gold and was quite nervous due to my lack of knowledge on the subject. However, Kallum was very patient, providing me with knowledge which allowed me to choose the best option for me. His knowledge and patience over a couple of weeks, with absolutely no pressure whatsoever, made this transaction comfortable and trusting. I would highly recommend this company as a secure and trustworthy one to make an investment in gold.

Reply from The Pure Gold Company
Excellent advise for a first time buyer, no pressure to buy.

Reply from The Pure Gold Company
Good service from the gold company.
I give this rating because they don't take credit card and as first time consumer, you don't know who you're dealing with.
They only accept bank transfers leaving the customers without protection

Reply from The Pure Gold Company
My broker was very helpful and patient
Every thing was explained during the process and all the team very efficient

Reply from The Pure Gold Company
Easy to deal with and they do what they say they will.

Reply from The Pure Gold Company
Quick, personal attention, efficient admin. An excellent experience on all fronts.

Reply from The Pure Gold Company

Reply from The Pure Gold Company
Great staff, helpful advice and a pleasure to deal with. Highly recommended.

Reply from The Pure Gold Company
Prompt response every time.
Highly professional.
Extremely polite.

Reply from The Pure Gold Company
Howard is a great delivery man who was able to fix the issues with the delivery ! Very efficient

Reply from The Pure Gold Company
I invested about 6 months ago to diversify: the process was very well managed and more importantly supported with clear, concise information. Just received a follow up call to check in on how things are going which I really appreciate.

Reply from The Pure Gold Company
Fantastic! My experience was simply great,since I was gently and professionally guided to enable me make the right choice. Kudos to Pure Gold.

Reply from The Pure Gold Company
This is a very easy company to deal with, giving an excellent all round service. They offer a tailored package to suit your requirements. You are given full information and advice on what to buy and how to tailor your purchase to fulfil your aims.

Reply from The Pure Gold Company
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