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The Pure Gold Company Reviews 

308
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 55 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff and account managers for being exceptionally helpful, incredibly patient, and deeply knowledgeable throughout the entire purchasing journey. People consistently appreciate the clear, highly professional service and expert guidance that makes buying precious metals completely straightforward, reassuring, and stress-free. However, some reviewers were not happy with certain product aspects, noting unexpected market losses or financial concerns when starting out with purchases. Some consumers also reported feeling hesitant initially before discovering the highly supportive environment and reliable customer service teams ready to assist them.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, describing team members as professional, friendly, courteous,... See more

Service

Customers had positive experiences with service, describing it as friendly, efficient, and professional from... See more

Customer service

People report positive experiences with customer service, praising the exemplary support and outstanding... See more

User experience

Reviewers mention positive feedback about user experience, noting that buying and selling is straightforward... See more

Product

Customers consistently note ambiguous experiences with product. Some reviewers express regret, noting that... See more

Reviews shaping this summary

Rated 5 out of 5 stars

faultless professionalism from start to finish once again i invested in gold 3.5 years ago following superb advice from Ben i have needed to release some funds twice recently and on both occasion... See more

Company replied

Rated 5 out of 5 stars

I wanted to invest in gold in 2020, but it wasn't until 2024 that I stumbled upon Josh Saul & The Pure Gold Company. Even better, I discovered Alex Kaye - quite an earth angel - who is not only brilli... See more

Company replied

Rated 5 out of 5 stars

I had a great experience working with Tom Paramor at The Pure Gold Company. He guided me through my first investment in gold and made the whole process smooth and straightforward from start to finish.... See more

Company replied

Rated 5 out of 5 stars

As a first time buyer with 10k to spend i didn't have a clue where to begin. Tbe Pure Gold Company was suggested by a Google search. Obviously being wary of any investment with a co.pany.i didn't kn... See more

Company replied


Company details

  1. Investment Service
  2. Alternative Financial Service
  3. Gold and Silver Trading Company
  4. Gold Dealer

About The Pure Gold Company

Written by the company

The Pure Gold Company exists to make investing in physical bullion as simple as possible.

Our team of brokers are here to help you to buy the right bullion at the right time for the right price. We offer free consultations so you can speak directly to professional brokers who will answer all of your gold and silver investment questions. Helping you to make the right choices so you don’t pay over the odds or miss an opportunity to purchase entirely tax-free.

We are LBMA members and only deal with LBMA member bullion suppliers and vaults, giving you that extra layer of confidence in where you bullion originates from, and how safely it is stored (if you choose secure storage instead of insured home delivery).

Importantly, we offer all of our clients a buy back guarantee. We know the providence of all the bullion we sell and hence are more than happy to buy it back when the time comes.

We are always competitively priced and our brokers love to speak about all things gold and silver, so why not give us a call if you are considering investing in physical bullion. And see for yourself why we are trusted by so many investors.

Our Buyback Guarantee

We buy back quickly, at a fair price

We buy back
We know the provenance of all the bullion we sell. So we are confident in buying it back.

At a fair price
You don’t have to sell your bullion back to us. If you do, you will find we are very competitive.

Without delay
If it’s time to sell then you don’t want to wait. We provide quick valuations and settlement.

Contact info

Promotion box for The Pure Gold Company

Free Gold Bullion Investment Guide

You'll be a gold expert in no time! Includes tax-free investments...

4.7

Excellent

TrustScore 4.5 out of 5

308 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(308)

53 reviews in the last 12 months

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Rated 5 out of 5 stars

Great advice leading to a more informed decision.

The fact that you get to have a conversation with a professional before commenting to any purchases is very significant. There was a lot of questions that Alex answered and help make the final decisions. The Pure Gold Company make the process very simple there are necessary steps that need to be made but I was very happy to have someone to provide advice. Friendly, helpful and professional.

12 July 2025
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Reply from The Pure Gold Company

Hi Gary,

We're so glad we were able to help you reach the point where you could make an informed decision about purchasing gold. This kind of guidance is exactly what our service was designed to provide so this is great to hear.

Thank you for your review,

The Pure Gold Company

Rated 5 out of 5 stars

Very professional

Friendly, knowledgeable but not pushy.
A discussion around my needs established what coins to purchase.
The transaction was simple and informative. Everything happened at the promised times and I was kept in the loop at all times.
I will definitely use The Pure Gold Company again, many thanks to Jamie O and Will.

2 July 2025
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Reply from The Pure Gold Company

Hi Tricia,

That's really good to hear, and we will pass your comments to Jamie and Will.

Thank you for your review,

The Pure Gold Company

Rated 5 out of 5 stars

A company with a very personal touch

A company with a very personal touch. Would highly recommend them. They listen to what you are considering to purchase, will make suggestions to fine tune the purchase to what will actually work best for you.

9 June 2025
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Reply from The Pure Gold Company

Hi Ben,

What a great description of our service - that's exactly what we aim to do!

Thank you so much for your review,

The Pure Gold Company

Rated 5 out of 5 stars

Everything was explain clear…

Everything was explained in clear English, silly questions were not silly to them and were answered clearly. Time was allowed for me to digest information on line and documents that they provided. Step by step of transfer of funds was explained, and carried out in a timely manner.

9 June 2025
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Reply from The Pure Gold Company

Hi Mohammad,

That's so good to hear - and there is no such thing as a silly question. If it's on your mind then it matters to us. The most important thing is for you to be able make a comfortable decision from a place of knowledge.

Thank you again for your kind review,

The Pure Gold Company

Rated 5 out of 5 stars

Excellent service

My transaction was handled in a professional, timely and friendly manner.

24 May 2025
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Reply from The Pure Gold Company

Hi John,

Thank you for your kind review,

The Pure Gold Company

Rated 5 out of 5 stars

Trustworthy company

Trustworthy company. My first time purchasing gold and was quite nervous due to my lack of knowledge on the subject. However, Kallum was very patient, providing me with knowledge which allowed me to choose the best option for me. His knowledge and patience over a couple of weeks, with absolutely no pressure whatsoever, made this transaction comfortable and trusting. I would highly recommend this company as a secure and trustworthy one to make an investment in gold.

2 June 2025
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Reply from The Pure Gold Company

Hi Kats,

Thank you so much for taking the time to write such a comprehensive review - we will let Kallum know your feedback!

All the best,

The Pure Gold Company

Rated 4 out of 5 stars

Good service from the gold…

Good service from the gold company.
I give this rating because they don't take credit card and as first time consumer, you don't know who you're dealing with.
They only accept bank transfers leaving the customers without protection

1 June 2025
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Reply from The Pure Gold Company

Hi IG,

Thank you so much for taking the time to leave a review, and we are glad you experienced good service from us. It’s what we strive for.

We totally understand your frustration with not being able to use a credit card. It’s difficult, because the consumer protection aspect is obviously a real comfort.

The problem is that it also enables people to use debt that they may not be able to afford in order to invest. Something both regulatory bodies and financial experts strongly discourage. It also causes issues with the anti-money laundering requirements.

We would love to see the banks provide the same level of comfort for bank transfers to known professional companies. We live in hope!

Best regards,

The Pure Gold Company

Rated 5 out of 5 stars

Successful gold purchase

My broker was very helpful and patient

Every thing was explained during the process and all the team very efficient

27 May 2025
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Reply from The Pure Gold Company

Hi Paul,

Our team love answering questions!

We really appreciate your review,

The Pure Gold Company

Rated 5 out of 5 stars

Excellent experience

Quick, personal attention, efficient admin. An excellent experience on all fronts.

20 May 2025
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Reply from The Pure Gold Company

Hi Gillian,

That's so good to hear!

Thank you so much for taking the time to leave a review,

The Pure Gold Company

Rated 5 out of 5 stars

Professional and reliable.

Professional, reliable and good value! Highly recommended.

20 May 2025
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Reply from The Pure Gold Company

Hi Tim,

We really appreciate your kind words about our service.

Thank you so much!

The Pure Gold Company

Rated 5 out of 5 stars

Easy to deal with

Great staff, helpful advice and a pleasure to deal with. Highly recommended.

12 May 2025
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Reply from The Pure Gold Company

Hi John,

Thank you so much for your kind review!

All the best,

The Pure Gold Company

Rated 5 out of 5 stars

Prompt response every time.

Prompt response every time.
Highly professional.
Extremely polite.

2 April 2025
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Reply from The Pure Gold Company

Hi Chris,

Thank you for the kind words, we're glad you had a quick, polite and professional response!

Best,

The Pure Gold Company

Rated 5 out of 5 stars

Howard is a great delivery man who was…

Howard is a great delivery man who was able to fix the issues with the delivery ! Very efficient

3 April 2025
Unprompted review
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Reply from The Pure Gold Company

Hi Olivia,

It's great to hear that our delivery process was flexible and able to fit around your needs.

Thank you for your kind words, and thank you choosing to work with us.

Thanks

The Pure Gold Company

Rated 5 out of 5 stars

Invest to Diversify

I invested about 6 months ago to diversify: the process was very well managed and more importantly supported with clear, concise information. Just received a follow up call to check in on how things are going which I really appreciate.

1 April 2025
Unprompted review
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Reply from The Pure Gold Company

Hi James,

We really value making sure our investors have all the information they need to make a comfortable, well-informed decision. It's great to hear that resonated with you and made a difference to your experience.

Thanks for taking the time to leave a review,

The Pure Gold Company

Rated 5 out of 5 stars

Fantastic

Fantastic! My experience was simply great,since I was gently and professionally guided to enable me make the right choice. Kudos to Pure Gold.

24 March 2025
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Reply from The Pure Gold Company

Hi Victor,

Thank you, we're so glad your experience was great! We always strive for a professional service.

Best,
The Pure Gold Company

Rated 5 out of 5 stars

The Pure Gold Company Recommended

This is a very easy company to deal with, giving an excellent all round service. They offer a tailored package to suit your requirements. You are given full information and advice on what to buy and how to tailor your purchase to fulfil your aims.

23 March 2025
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Reply from The Pure Gold Company

Hi Matthew,

Thank you, we're so glad you had an excellent service and that your requirements were met!

Best,

The Pure Gold Company

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