I love the whey protein isolate, Black, chocolate silk powder, especially when mixed with cold skimmed milk then popped in the fridge for ten minutes after mixing. I also use it to mix with my (non... See more
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Review summary
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69 years old just started using supplements regularly to build and maintain fitness and restore muscle tone. Also taking creatine. I find your online literature very helpful, was contacted by phone to... See more
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I'm impressed by the price, the taste and the quality. I accidently bought the banana flavour rather than unflavoured, I think because the colour on the flavor selection looked the same. I usua... See more
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Me and my parents weren’t too sure about trying protein powder. But protein works made the experience very top quality. Delivery was fast and instant. The shaker bottle is perfect, it’s nice to hold,... See more
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Company details
Written by the company
Protein Works® is a multi-award-winning functional lifestyle nutrition brand based in the Northwest. Our mission is simple: to help people live healthier lives through the power of nutrition. As one of the UK’s fastest-growing food and beverage brands, we’re known for creating innovative, great-tasting products. From protein shakes and complete meal solutions to wellness supplements and high-protein snacks, Protein Works® has now sold over 500 million shakes worldwide and continues to expand rapidly across the UK and Europe. Powering our growth is an industry-leading team across product development, technology, business intelligence, manufacturing, logistics, digital marketing, and more. Together, we’re proud to deliver premium value and an unrivalled experience to millions of customers globally.
What We're About
Written by the company
- Customers at the Heart of Everything
- Whatever type of help or support you need, we are a team of real humans (not robots!) ready to help you and on hand to assist. For priority service, please email us directly on helpdesk@proteinworks.com or call us on 01928 571677. This is the fastest way to reach us if you need help with an order - and helping is what we most like to do! Do please do get in touch. Our Customer Experience team are live Monday to Friday between 8am and 5:45 pm. During these hours, you'll be able to connect with us directly over email, Live Chat, or speak with us on the phone. Whatever is easiest for you. If you'd like to get in touch with us on Saturday or Sunday, please send us as email or DM and a member of our team will be with you as soon as possible. If you ever need help with your nutrition and/or have any questions about any of our products in the context of your lifestyle and diet, we'd love to help you too. We're looking forward to connecting with you!"
- Taste & Innovation
- All our products, including our shakes, use 100% premium-grade ingredients. Quality is never something we skimp on. Flavours and ingredients are selected not only for their origins and purity, but also for their ability to pass various stringent tastebud profiling tests. This is a process devised by our team of nutritional experts. Think of it as the right of passage for each and every ingredient – if an ingredient doesn't raise the nutritional profile of a product and create an amazing flavour experience for our customers, then we simply don’t use it. This approach ensures we always work to the highest standards and offer you delicious premium products that keep you coming back for more.
- Premium Quality
- All our products, including our shakes, use 100% premium-grade ingredients. Quality is never something we skimp on. Flavours and ingredients are selected not only for their origins and purity, but also for their ability to pass various stringent tastebud profiling tests. This is a process devised by our team of nutritional experts. Think of it as the right of passage for each and every ingredient – if an ingredient doesn't raise the nutritional profile of a product and create an amazing flavour experience for our customers, then we simply don’t use it. This approach ensures we always work to the highest standards and offer you delicious premium products that keep you coming back for more.
- Exceptional Service
- We are committed to delivering exceptional service to our customers around the world, ensuring a seamless experience from the moment they visit our website to when they receive their parcel, taste our products, and beyond. At Protein Works, we never settle for 'good enough.' We are committed to excellence and to exceeding our customers' expectations - with every click, every order and every single interaction.
Market Leading Guarantees
Exceptional Quality Means Exceptional Benefits
We are confident in the quality and effectiveness of our products, which is why we offer an industry-leading 180-day money-back guarantee on every product purchased directly from our website.
Customers have up to 180 days to return a product, with the condition that they notify us within 90 days if they wish to initiate a return.
For more details, please refer to our website’s Terms & Conditions regarding our Returns & Refund Policy.
Contact info
Protein Works, PW Campus, 33 Speke Boulevard, L24 9HZ, Speke, United Kingdom
- +44 1928 571 677
- If you're looking for help with an order, have a question, or need priority service, please email us at helpdesk@proteinworks.com. We're a team of real human beings (not robots!) and would love to hear from you.
- theproteinworks.com
4.7
Excellent
53K reviews
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Reply from Protein Works
Hi Nichola,
We're delighted to hear you're enjoying our protein shakes and that your order arrived so quickly! Thank you for taking the time to share your positive feedback.
Thanks for choosing Protein Works
Louis
Nice tasting meal replacements.
2 September 2026
Reply from Protein Works
Hi Mark,
We're delighted to hear you're enjoying our meal replacements and finding them nice tasting. Thank you for taking the time to share your positive feedback!
Thanks for choosing Protein Works
Louis
Protein Works
Really impressed with Protein Works! The flavours are fantastic and there’s a great variety to choose from. They actually taste good rather than having that artificial protein taste you get with some brands. 😋💪
Mixes really well, tastes great, and I genuinely look forward to having one. Definitely recommend Protein Works and I’ll be ordering again!
5 September 2026
Reply from Protein Works
Hi BlueSparky,
We're absolutely thrilled to hear how impressed you are with our flavours and the variety we offer!
It's fantastic to know you enjoy the taste and look forward to your shakes. We appreciate your recommendation and can't wait for your next order!
Thanks for choosing Protein Works
Louis
I requested for the order to be…
I requested for the order to be cancelled as i did not sign up to a subscription ans no1 has bothered to respond to me
16/9 - recieved a reply on here but no reply to me on your site funny that you only reply when the worlds watching
5 September 2026
Reply from Protein Works
Hi Paula,
We sincerely apologize for the lack of response regarding your cancellation request.
We understand your frustration and are actively looking into this matter to ensure a prompt resolution.
Thanks for choosing Protein Works
Louis
Amazing taste, quality and value!
The quality of this powder is insane! Great range of flavours and amazing amount of protein per serving. The value is also fantastic as well, can’t wait to buy more!
2 September 2026
Reply from Protein Works
Hi,
We're so pleased to hear you're enjoying the quality of our powder and the great range of flavours!
It's fantastic to know you find the protein content and value amazing. We appreciate your positive feedback!
Thanks for choosing Protein Works
Louis
I've only been consuming it for a few…
I've only been consuming it for a few days and so far very well, it's nice both when mixed with water or milk.
5 September 2026
Reply from Protein Works
Hi Santiago,
We're so glad to hear you're enjoying our product so far and that you find it pleasant whether mixed with water or milk. Thank you for sharing your positive experience!
Thanks for choosing Protein Works
Louis
Bought some meal supplements shakes
Bought some meal supplements shakes. Fantastic quality and great value for money.
Delivery was very fast too
18 June 2026
Reply from Protein Works
Hi Barry,
We're so pleased to hear you're enjoying the fantastic quality and great value of our meal supplements! It's wonderful to know that your delivery was very fast too.
Thanks for choosing Protein Works
Louis
Got sent the wrong items
Got sent the wrong items, tried emailing and contacting them but didn't recieve a response
4 September 2026
Reply from Protein Works
Hi Tim, we’re sorry for the confusion here and for any frustration caused.
We’ve reviewed your order and the photos provided, and the items dispatched do match the product ordered. We appreciate that the “Classic Formula” wording on the front of the pouch can be confusing, as this refers to the formulation rather than the flavour. The flavour is shown on the top line on the back of the pouch.
Our team has also responded to your email with this information, and I’ve tried to give you a call today so we can talk this through with you directly, but unfortunately reached voicemail.
If the flavour shown on the back of the pouches doesn’t match the flavour you ordered, please get back in touch with us and we’ll be very happy to look into this further.
Tyra
Just gorgeous shakes,I find if you…
Just gorgeous shakes,I find if you leave them longer b4 you drink even better.Highly recommend.
8 August 2026
Reply from Protein Works
Hi Sue,
We're delighted to hear you're enjoying our shakes and appreciate your fantastic tip about letting them sit for even better results! Thank you for the high recommendation.
Thanks for choosing Protein Works
Louis
Reply from Protein Works
Hi Coxyla,
We're delighted to hear you're enjoying our protein shakes and are happy with the value you received. Thank you for taking the time to share your positive feedback!
Thanks for choosing Protein Works
Louis
battling breast cancer…
I am currently battling breast cancer and chemotherapy has left my appetite at times almost nil. I decided to get some protein drinks and a protein breakfast to help. This has been a game changer for me the shakes taste delicious and are not heavy on my stomach, giving me the much needed boost I needed. You can make these with milk or water, i chose water as dairy doesn't sit well at the moment and that did not take away any taste, would highly recommend. I bought the vanilla creme and banana smoothie.
1 September 2026
Reply from Protein Works
Hi Cath,
We are truly touched to hear how our products have been able to provide you with much-needed support during such a challenging time.
It's wonderful to know that the delicious taste and light texture have made a positive difference, and we appreciate you sharing your experience with the Vanilla Crème and Banana Smooth
flavors.
Thanks for choosing Protein Works
Louis
Reply from Protein Works
Hi Thalia,
We're delighted to hear that you found our product delicious and that your order arrived so quickly. We truly appreciate your positive feedback!
Thanks for choosing Protein Works
Louis
Great customer service
Great customer service and fast responses when something goes wrong with your order. Amazing proteins with yummy flavors
28 August 2026
Unprompted review
Reply from Protein Works
Hi Rafał,
We're delighted to hear you've had such a positive experience with our customer service and appreciate our quick responses! It's fantastic to know you're enjoying the amazing flavors of our proteins.
Thanks for choosing Protein Works
Louis
The product is great and I had an trustworthy experience.
The product is great and I had an issue, which was resolved quickly and efficiently. This is the company I would choose for my products.
15 September 2026
Unprompted review
Reply from Protein Works
Hi Ajas,
We're delighted to hear you're happy with our product and that any issue you experienced was resolved quickly and efficiently. It's fantastic to know you would choose us for your products!
Thanks for choosing Protein Works
Louis
Great product
Easy thing use website.
Great products.
Great flavours.
I’ve actually lost weight even though I only have one a day and a regular meals in the evening.
4 September 2026
Reply from Protein Works
Hi Gary,
We’re so happy to hear you find our website easy to use and are enjoying our products and variety of flavours!
It’s fantastic to know you’ve had such a positive experience with us. Thanks for taking the time to share your feedback.
Thanks for choosing Protein Works
Louis
Blocked me from accessing my account
Singed me up to a subscription without my knowledge then blocked every device using my WiFi accessing the website. I tried multiple devices on my WiFi no luck always blocked then a device without and no blocking. Do not use this website!
3 September 2026
Reply from Protein Works
Hi Ian, we’re really sorry to hear about your experience and appreciate you bringing this to our attention.
We’ve reached out to you directly as we’d like to look into both the subscription concern and the difficulty you’ve experienced accessing our website. We’ve checked your account from our side and it is currently showing as unlocked, so we’d really like to understand exactly what has happened and help get this resolved for you.
We completely understand how frustrating it must have been to experience these issues, and we’d appreciate the opportunity to investigate this properly and put things right.
Tyra
Great price
Great price. Easy to use and tastes great. Arrived quickly and would recommend.
4 September 2026
Reply from Protein Works
Hi Linda,
We're delighted to hear you found our product to be a great price, easy to use, and that it tastes great! It's also wonderful to know your order arrived quickly.
Thanks for choosing Protein Works
Louis
Reply from Protein Works
Hi Sean,
We're absolutely delighted to hear that you're pleased with both our product and the service you received. Thank you for taking the time to share your positive experience!
Thanks for choosing Protein Works
Louis
Reply from Protein Works
Hi Brian,
We're delighted to hear that your order arrived on time! Thank you for taking the time to share your positive feedback with us.
Thanks for choosing Protein Works
Louis
Very good communication and Amazon type…
Very good communication and Amazon type delivery - fast on time and good service 🌟🌟🌟🌟🌟
4 September 2026
Reply from Protein Works
Hi Damo,
We're delighted to hear you experienced excellent communication and fast, on-time delivery with great service. Thank you for your wonderful feedback!
Thanks for choosing Protein Works
Louis
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