I love the whey protein isolate, Black, chocolate silk powder, especially when mixed with cold skimmed milk then popped in the fridge for ten minutes after mixing. I also use it to mix with my (non... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
69 years old just started using supplements regularly to build and maintain fitness and restore muscle tone. Also taking creatine. I find your online literature very helpful, was contacted by phone to... See more
Company replied
I'm impressed by the price, the taste and the quality. I accidently bought the banana flavour rather than unflavoured, I think because the colour on the flavor selection looked the same. I usua... See more
Company replied
Me and my parents weren’t too sure about trying protein powder. But protein works made the experience very top quality. Delivery was fast and instant. The shaker bottle is perfect, it’s nice to hold,... See more
Company replied
Company details
Written by the company
Protein Works® is a multi-award-winning functional lifestyle nutrition brand based in the Northwest. Our mission is simple: to help people live healthier lives through the power of nutrition. As one of the UK’s fastest-growing food and beverage brands, we’re known for creating innovative, great-tasting products. From protein shakes and complete meal solutions to wellness supplements and high-protein snacks, Protein Works® has now sold over 500 million shakes worldwide and continues to expand rapidly across the UK and Europe. Powering our growth is an industry-leading team across product development, technology, business intelligence, manufacturing, logistics, digital marketing, and more. Together, we’re proud to deliver premium value and an unrivalled experience to millions of customers globally.
What We're About
Written by the company
- Customers at the Heart of Everything
- Whatever type of help or support you need, we are a team of real humans (not robots!) ready to help you and on hand to assist. For priority service, please email us directly on helpdesk@proteinworks.com or call us on 01928 571677. This is the fastest way to reach us if you need help with an order - and helping is what we most like to do! Do please do get in touch. Our Customer Experience team are live Monday to Friday between 8am and 5:45 pm. During these hours, you'll be able to connect with us directly over email, Live Chat, or speak with us on the phone. Whatever is easiest for you. If you'd like to get in touch with us on Saturday or Sunday, please send us as email or DM and a member of our team will be with you as soon as possible. If you ever need help with your nutrition and/or have any questions about any of our products in the context of your lifestyle and diet, we'd love to help you too. We're looking forward to connecting with you!"
- Taste & Innovation
- All our products, including our shakes, use 100% premium-grade ingredients. Quality is never something we skimp on. Flavours and ingredients are selected not only for their origins and purity, but also for their ability to pass various stringent tastebud profiling tests. This is a process devised by our team of nutritional experts. Think of it as the right of passage for each and every ingredient – if an ingredient doesn't raise the nutritional profile of a product and create an amazing flavour experience for our customers, then we simply don’t use it. This approach ensures we always work to the highest standards and offer you delicious premium products that keep you coming back for more.
- Premium Quality
- All our products, including our shakes, use 100% premium-grade ingredients. Quality is never something we skimp on. Flavours and ingredients are selected not only for their origins and purity, but also for their ability to pass various stringent tastebud profiling tests. This is a process devised by our team of nutritional experts. Think of it as the right of passage for each and every ingredient – if an ingredient doesn't raise the nutritional profile of a product and create an amazing flavour experience for our customers, then we simply don’t use it. This approach ensures we always work to the highest standards and offer you delicious premium products that keep you coming back for more.
- Exceptional Service
- We are committed to delivering exceptional service to our customers around the world, ensuring a seamless experience from the moment they visit our website to when they receive their parcel, taste our products, and beyond. At Protein Works, we never settle for 'good enough.' We are committed to excellence and to exceeding our customers' expectations - with every click, every order and every single interaction.
Market Leading Guarantees
Exceptional Quality Means Exceptional Benefits
We are confident in the quality and effectiveness of our products, which is why we offer an industry-leading 180-day money-back guarantee on every product purchased directly from our website.
Customers have up to 180 days to return a product, with the condition that they notify us within 90 days if they wish to initiate a return.
For more details, please refer to our website’s Terms & Conditions regarding our Returns & Refund Policy.
Contact info
Protein Works, PW Campus, 33 Speke Boulevard, L24 9HZ, Speke, United Kingdom
- +44 1928 571 677
- If you're looking for help with an order, have a question, or need priority service, please email us at helpdesk@proteinworks.com. We're a team of real human beings (not robots!) and would love to hear from you.
- theproteinworks.com
4.7
Excellent
53K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Breakfast and lunch replacement
As I’ve not been able to go to the gym due to a back injury I’ve used this to help me keep my weight down so it replaces breakfast and lunch. But it’s been effective so far. Definitely would purchase again
26 August 2026
Reply from Protein Works
Hi Darren,
We're so glad to hear our product has been effective in helping you manage your weight, especially while recovering from your back injury. It's wonderful to know it's been a helpful meal replacement for you!
Thanks for choosing Protein Works
Louis
The shakes are top notch 👌
The shakes are tasty not tried the hunger killa tablets yet but cant fault the shakes delivery was fast and painless
31 August 2026
Reply from Protein Works
Hi Martin,
We're so happy to hear that you're enjoying our shakes and that your delivery was fast and smooth! We appreciate you taking the time to share your positive experience.
Thanks for choosing Protein Works
Louis
Good experience and product
Good experience and product. Happy with services provided.
14 September 2026
Unprompted review
Reply from Protein Works
Hi KiwiFootSteps,
We're so pleased to hear you had a good experience and are happy with both our product and the services provided! Thank you for your positive feedback.
Thanks for choosing Protein Works
Louis
Reply from Protein Works
Hi Joan,
We're so pleased to hear that your order arrived quickly and that you're enjoying the taste of our products! Thank you for sharing your positive feedback.
Thanks for choosing Protein Works
Louis
Not what the description says
I bought the 28 day plan with 5 different flavours. The shakes are so clumpy even after shaking them for 2/3 minutes. They are very bitty and they smell horrendous
3 September 2026
Reply from Protein Works
Hello,
We’re really sorry to hear that the Diet Meal 360 Gold hasn’t met your expectations. We appreciate your honest feedback on the texture, consistency and smell. The Gold formula is intentionally designed with an oaty texture, but we understand this won’t be to everyone’s taste.
We’ve reached out privately to see how we can help and hopefully find a product that’s much better suited to you.
Alexa
Really pleased with their products
Really pleased with their products and service. The protein shakes taste good and diet options keep me full till next meal. Worth hunting for bulk offers they have to make prices more competitive.
22 August 2026
Reply from Protein Works
Hi Paul,
We’re so pleased to hear you’re enjoying our products and service! It’s fantastic to know you’re happy with the taste and find our products satisfying.
We also really appreciate your feedback on the value of our bulk offers. Thanks for taking the time to share your feedback.
Thanks for choosing Protein Works
Louis
The first protein shake I’ve tried that…
The first protein shake I’ve tried that doesn’t have ‘that’ funny taste.
I purchased the vegan version due to a dairy allergy and I’m fully appreciative of all the flavours I can choose from.
It’s easy to order, fast delivery and a good price.
28 August 2026
Reply from Protein Works
Hi SGardner,
We’re so happy to hear you’ve found a protein shake that suits your taste and that you’re enjoying our vegan options!
It’s fantastic to know you’re pleased with the variety of flavours, easy ordering process, fast delivery and great value. Thanks for taking the time to share your feedback
Thanks for choosing Protein Works
Louis
Reply from Protein Works
Hi Neil,
We appreciate your feedback regarding our product and pricing. We are always working to offer competitive value.
Thanks for choosing Protein Works
Louis
Reply from Protein Works
Hi Louise,
We're delighted to hear you're enjoying our products and that you've had such a positive experience with our fast delivery. Thank you for taking the time to share your feedback.
Thanks for choosing Protein Works
Louis
Reply from Protein Works
Hi Chris,
We're delighted to hear you're enjoying the delicious taste of our shakes and that they mix so easily without any lumps! Thank you for your positive feedback.
Thanks for choosing Protein Works
Louis
Would highly recommend these products…
Would highly recommend these products to anyone starting a Weightloss journey :)
3 September 2026
Reply from Protein Works
Hi Gemma,
We're so happy to hear you'd highly recommend our products to others starting their weight loss journey! Thank you for sharing your positive experience.
Thanks for choosing Protein Works
Louis
Highly Recommend
Excellent service and value in my experience. I am a vegan and needed to incorporate more protein in my diet and find the vegan shakes and bars both enjoyable and practical.
31 August 2026
Reply from Protein Works
Hi,
We're delighted to hear you've had such a positive experience with our service and value.
It's fantastic to know that our vegan shakes and bars are both enjoyable and practical for your dietary needs.
Thanks for choosing Protein Works
Louis
Reply from Protein Works
Hi Andrea,
We're delighted to hear that your order arrived quickly and that you're enjoying our Strawberries 'n' Cream flavour! Thank you for your positive feedback.
Thanks for choosing Protein Works
Louis
The meal replacement shakes are all…
The meal replacement shakes are all I've had so far but they are a massive help. On my to losing 20kg, 15 so far. Big part being able to have a shake at work. Easier and stops me eating rubbish. Taste great as well
13 September 2026
Reply from Protein Works
Hi Lee,
We're absolutely thrilled to hear about your incredible progress and that our meal replacement shakes are playing such a significant role in your journey!
It's fantastic that they're helping you stay on track at work and that you enjoy the taste. We wish you all the best in reaching your goal!
Thanks for choosing Protein Works
Louis
Reply from Protein Works
Hi,
We're absolutely delighted to hear that you're pleased with both our product and the service you received. Thank you for taking the time to share your positive experience!
Thanks for choosing Protein Works
Louis
Not my favourite powder unfortunately.
Tried many protein powders and flavours and unfortunately this isn’t one of my favourites. Flavour not the best and it’s quite grainy for a powder. Probably wouldn’t buy this again however Protein Works are great in general, wound put me off buying from them again.
3 September 2026
Reply from Protein Works
Hi Alexander,
We appreciate you sharing your honest feedback. We're sorry to hear that this particular flavour and texture didn't meet your expectations.
We are always working to improve our products and your comments are valuable to us.
Thanks for choosing Protein Works
Louis
Product is ok
Product is ok, the hype for the chocolate Bueno is not worth the hype in all fairness, it's a very powdery consistency even when mixed with extra liquids. Overall more of a fruit flavour or vanilla for myself but that's personal reference. Subscription is reasonable as I do have a shake a day and the auto order sends before I run out so perfect in that sense
3 September 2026
Reply from Protein Works
Hi Liam,
We appreciate your honest feedback regarding the Chocolate Bueno flavour and its consistency.
We're always working to improve our products and your comments are valuable to us. We're also glad to hear our subscription service is working well for you!
Thanks for choosing Protein Works
Louis
Great product
31 August 2026
Reply from Protein Works
Hi Dan,
We're so glad to hear you are enjoying our product. Thanks for taking the time to share your feedback.
Thanks for choosing Protein Works
Louis
Very happy.
Quick service. I could navigate the site easy. I love the mushroom coffee, definitely perks me up more than the average coffee. I haven't tried the collagen yet. Still unopened on the kitchen side. I have high hopes though. I've previously bought the shakes & I'm very happy with them.
31 August 2026
Reply from Protein Works
Hi Bev,
We're so glad to hear you found our website easy to navigate and that your order arrived quickly!
It's fantastic that you're enjoying the Mushroom Coffee and finding it more energizing.
We hope you love the Clear Collagen 360 when you try it, and we're delighted you've been happy with our shakes in the past.
Thanks for choosing Protein Works
Louis
My new protein supplier!
Incredibly fast delivery, delicious flavours and I've tried all of them, i dont want to say its cheap but as far as protein prices goes these days better value than most!
3 September 2026
Reply from Protein Works
Hi Ryan,
We're so pleased to hear you're enjoying our products and have tried all the delicious flavours!
It's fantastic to know you also find them to be great value. Thanks for taking the time to share your feedback.
Thanks for choosing Protein Works
Louis
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.