Property Of... Reviews 

outstanding customer service. I bought a bag four years ago, and had two issues over that period; the first was minor. they offered to pay for the repair, but it didn't affect the functionality so I didn't bother. But when the main buckle broke, they promptly gave me a choice of any backpack on the site as a replacement, and only charged the cost of shipping. They stand by their products! The replacement (the karl) arrived today and seems sturdy, spacious, and lightweight.

The product I bought, the travel organizer, was just as described -- no complaints. The company forgot to include the initials I ordered but they sent it along when I informed them it was missing.

Then I received two or three emails in a matter of days, urging me to send a review (20% discount for video). I sent what I thought was a very positive video (showing features of the organizer)... which took several takes before I was satisfied with it.

In the end, they refused to honor the discount. While it probably wouldn't have amounted to much, keeping one's word is important. In the business world, relationships matter and they handled the situation poorly.

Which is unfortunate because I had every intention of visiting Property Of during my upcoming trip to Amsterdam.

Bought their Bob backpack in a shop in Berlin because it looked good. Was surprised by how good their service is. They helped me take care of every possible problem I had with the bag (which could happen in any major brand) until the problems were solved.

You won’t need another bag after buying from them

Superb Customer Support!

I purchased my bag in 2023 and recently lost one part of the strap. I emailed to ask where I could purchase a replacement, and I was pleasantly surprised when Anja responded and sent me a new pair of straps free of charge! Truly excellent customer service — fast, helpful, and above and beyond. Highly recommended!

Great backpacks and great customer service!
I have had a backpack for a number of years with it being used regularly and it has performed well being reflective, waterproof, aesthetic, and functional. It recently started to get tired so I contacted customer service for recommendation for maintenance and repair and they were excellent.

I already have their Karl backpack and took it to two trips above the Arctic Circle. It handled everything flawlessly and still looks new 2 years later.

I decided to buy the smaller Hunter backpack for shorter trips, and saw one on sale on the website. Unfortunately, the payment froze midway, so I got in touch with their chat for help. It turns out the item sold out while I was placing my order, so it was no longer available.

A few hours later, I got a really sweet message from the agent, Hendrick, offering the same discount for the newer version of the same backpack.

Phenomenal service for a phenomenal product.

It only downside I can think of is actually how well their bags are designed, because I probably would never need to buy another backpack for the rest of my life (as much as I'd love to).

The best I can do is spread the word. If you made it all the way to the end of this review, and have not yet bought a backpack from them, you know what to do. If you already have, then spread the word =)

Best service, attention to detail and product! Thank you

My son found the store while travelling around in Amsterdam on his OE He contacted me about this amazing backpack which at the time I thought was a bit expensive to be honest but he was so enamored with it that eventually he purchased it. He FaceTimed me once back at the backpackers going over the bag and showing me all the things about it so was pretty pleased with it. Unfortunately the bag was stolen on his travels several months later from a vehicle. He was absolutely devastated. As a surprise I purchased him a new backpack and was able to gift it to him on his return. The backpack is pretty amazing it's incredibly sturdy but flexable. It's great quality fabric. it's a very versatile size with the ability to roll the top up and down making it both a larger and smaller option. The communication was fast and efficient and the transit was tracked the whole way. It cost 200 Euro which in New Zealand is in excess of 500 dollars but I would say that for a person travelling around the world it will be robust enough to be able to cope with travel and in later life it's a bag that can be utilized as just a general backpack.

A lot of thought has gone into the making of the bag and the functionality within it.

I would suggest making sure that you do register the bag which he didn't do the first time in the event that it is lost as this is a wee added bonus. All in all I think it's a pretty amazing product and I wouldn't hesitate to recommend it to anybody else especially if they are travelling.

The backpack that he purchased was the Karl.

Interesting backpack.

I just received one as a gift (an Alex 24). You can tell there has been a lot of effort put into designing this backpack, which I appreciate.

There is a good fit for day-to-day use.

Unfortunately, if you’re a wide-shoulder type of person, it will not work out for you.

The shoulder straps are short and too close together. Cycling or riding a motorcycle with the backpack is causing the straps to come close to your neck and simply scratching you.

Wearing the shoulder straps a bit longer than normal makes it more comfortable, however you cannot close the chest strap anymore or it will be next to your neck.

To sum it up. It feels and looks like a good backpack. But just try it on before buying it, it might not fit on your structure.

EDIT: I eventually got a full refund, after quite a few weird hiccups and delays. Thanks for that. Let's try again in the future and I hope you take my feedback into account when redesigning the bag.

It seems these guys make a lot of problems with their first batch of bags, which they then fix in the second version. The bag I got was their new "Marco Overnight" bike pack. Which doesn't know whether it wants to be a travel bag or a bike bag or what. There's a lot of really bad decisions with this bag. Nowhere to add a carabiner, it doesn't stay open when packing, I can't route a cable or drink tube through it. The inner lining around 3 corners causes dust build up. The front strap can't be adjusted on the top end, so when the bag is empty it is always loose because the only other option is crushing the bottom of the bag. Worst of all the shoulder straps are too short for people with wide shoulders and the dry padding they used on the backs of the straps is like scratchy nylon. I have 4 other bags with this padding and they are all 100% soft. This bag's straps are dry and make my shoulders red. There's a lot of things to fix with this bag which I hope they do in version 2. But I learned to never buy their first batch of bags.

Furthermore for the last week or so their website has been having really serious issues. It'll just hang forever after loading part of the page. So you can't actually navigate anywhere. Same issue on 5G and Firefox/Chrome. So I haven't been able to register my bag. I doubt I will use it much because it's so uncomfortable to wear, but I think I'll do a few custom mods so it is at least barely usable, like sew on a few slots for carabiners at least.

3 stars is only for their customer service. However, they did also mess up by not sending my bag for an entire week because of an error on their system. Hope things get smoother in the future.

Spectacular customer service for online orders. I haven't had the opportunity to go to the stores, but I'm sure it will be the same. Any questions about the order are answered quickly and effectively. The products are of very high quality, worth what you pay.

Customer service is awesome - had a small issue and it was dealt with immediately, without fuss and seamlessly .....wonderful smiling people, with a great attitude - highly recommended

I have the Jay Bike Bag since two years, it is the best bike bag I have ever had. The material is very robust and it has three inside pockets where I can place everything easily. The customer service is also fast and reliable (thanks Anja) :)

Personalised approach to retailers and endconsumers and a faboulous product

Unbelievably good customer service. My bag was collected by courier, mended and returned within 3 days. Lovely eco packaging decorated with attractive stamps. The lady dealing with my request was extremely helpful. Everything was covered by a lifetime warranty. A very happy customer. Would recommend to anyone.

I love my Lenny backpack. Lots of handy pockets and compartments. Lots of thought has gone into the design of this bag. Great quality and best of all it’s vegan!

Customer service at this company has been outstanding. After damaging a backpack chest strap (my own fault) they were able to offer me a replacement for no charge! Then several years later and after many miles of travel around the world my bag started to wear in the back. I reached out looking for advice on a patch or repair and they offered to replace my bag for a new model without charge. Again, an amazing company, great service and I will make a point to buy from them whenever I am in Amsterdam!

We are very happy to sell these awesome nice bags in our shops Sjakie's large and Sjakie'small in haarlem.

I discovered the shop when I was walking by the streets of Amsterdam. Met their lovely staff inside, had a lovely conversation, showed me their products and fell in love. The bags are incredible, special, unique and very trendy and useful. I decided I'd made a special gift to someone - contacted from my country - and they replied inmediately, with even helping me to make it a bit of a surprise to someone's birthday. I will definitely keep them under my favourites. The bags are really good material and something unique to have.

Fabulous first class products.
Every travel bag will last FOREVER, and the after sales service is terrific. Visited both shops in Amsterdam and got a great welcome in both. Have since bought from the online store and goods arrived in UK in 2 days no fuss at all.