It was my first time arranging for Lapel Badges to be created for our organisation, and I was very thankful for all the support, guidance and patience given to me. We were very impressed by their qu... See more
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Pins were great however $15 shipping for two tiny pins is absolutely outrageous. Both could have fit into a regular or padded envelope for just a few dollars or even a small Auspost satchel for under... See more
Pushing a deadline really tight, The Pin Factory did all they could to help us meet our timeline without compromising quality. The final product had a really nice finish, black metal and soft enamel p... See more
Company replied
Key rings arrived today and they look amazing!!! Thank you so much team at The Pin Factory. We are really pleased. Can’t wait to show the principal at the school. He’ll be thrilled. From your assi... See more
Company replied
Company details
Information provided by various external sources
Australia’s #1 Producer of Custom Made Metal Promotional Products. We Specialise in Lapel Pins, Medals, Keyrings, Cufflinks And More. All Products Completely Custom Made To Order And Come With Our Satisfaction Guarantee! 02 6555 5030.
Price Beat Guarantee
Find a lower price on an identical item within Australia and we'll beat it!
Find a lower price on an identical item within Australia and we'll beat it! Simply submit our team a competitor quote with a lower price for an identical item and we will beat it PLUS still provide our same excellent level of customer service, rapid turnaround times and 100% free artwork proofing service. Why would you shop anywhere else?
Contact info
13 Dee Crescent, 2428, Tuncurry, Australia
- 02 9054 8990
- info@thepinfactory.com.au
- thepinfactory.com.au
4.6
Excellent
555 reviews
Asks customers to review
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Hasn’t replied to negative reviews
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Easy process
The ordering process of the challenge coin was easy. The delivery of the finished product was on time and the finished product was exactly as promised.
28 August 2024
Reply from The Pin Factory
We're glad to hear that you found the ordering process easy and that your challenge coin was delivered on time. It's great to know that the final product met your expectations. We appreciate your feedback and look forward to serving you again!
Need to improve proof of design - at scale
Unfortunately, the wording on the PINS cannot be read due to the small font. The proof unfortunately was not to scale and therefore I didn't pick up the wording would not be readable. I did provide this feedback via email, however to date have had no response.
3 September 2024
Very easy to work with
26 August 2024
Reply from The Pin Factory
Thank you for choosing us! We appreciate your feedback!
Speedy, friendly and clear communication & results.
Speedy, friendly and clear communication. Really happy with communication and end result. Would definitely use them again if I needed more pins!
26 August 2024
Reply from The Pin Factory
Thank you for your feedback! We're thrilled to hear that you appreciated our prompt and friendly communication. It’s wonderful to know you are satisfied with the final result. We truly value your support and would be happy to assist you with more pins in the future!
Great experience
I ordered some lapel pins and received great communication throughout the process, and it was a positive experience.
19 August 2024
Reply from The Pin Factory
We're delighted to hear that your experience with our lapel pins was positive and that you appreciated the communication throughout the process. Your feedback motivates us to continue providing excellent service. We look forward to serving you again!
Excellent service from The Pin Factory
What made my experience great, was that The Pin Factory knew what we needed. Great customer service and the delivery was very quick. Thank you so much.
16 August 2024
Reply from The Pin Factory
We appreciate your wonderful feedback! It’s fantastic to hear that our team understood your needs and provided you with excellent service. We're glad you experienced quick delivery as well. Thank you for choosing us, and we look forward to assisting you again in the future!
Reply from The Pin Factory
Thank you! It’s always our pleasure to deliver the best for our customers. We look forward to serving you again soon!
Don’t look any further. Easy design and order process and…
Easy design and order process and product was perfect, better than I’d hoped.
13 August 2024
Reply from The Pin Factory
We're delighted that you found our design and order process easy and that the product exceeded your expectations. Your satisfaction means a lot to us. We appreciate your feedback and look forward to serving you again soon!
Pins for Parliament
Pushing a deadline really tight, The Pin Factory did all they could to help us meet our timeline without compromising quality. The final product had a really nice finish, black metal and soft enamel pin, with a high level of detail within our logo maintained. We will certainly order from The Pin Factory again next time round.
19 August 2024
Reply from The Pin Factory
Thank you for your wonderful feedback! We're thrilled to hear that we could help you meet your tight deadline while maintaining the quality you expected. It’s great to know you loved the finish and detail of your black metal and soft enamel pins. We look forward to serving you again in the future!
Amazing service and product
Amazingly prompt service, great prices and a fantastic final product delivered in plenty of time for our event,
16 August 2024
Reply from The Pin Factory
It’s fantastic to hear that you found our service prompt and our prices great, along with the final product that met your expectations. We're glad we could deliver in time for your event. We look forward to assisting you again!
Good quality and fast delivery.
15 August 2024
Reply from The Pin Factory
Thank you for sharing us your experience!
Quick response and turnaround
15 August 2024
Reply from The Pin Factory
It's our pleasure to provide you with prompt service! Until next time :)
Very accommodating and professional.
14 August 2024
Reply from The Pin Factory
Thank you for your kind words! We’re happy to hear you found our service professional and accommodating. I hope the Challenge coins are well received and we look forward to working with you again!
Poor customer service
Product was good but order went through incorrectly and when I phoned to discuss I was given the run around and not able to rectify.
8 August 2024
I got them on time great looking great…Fantasic
I got them on time, great looking, great service, I would recommend the sit to anyone.
8 August 2024
Reply from The Pin Factory
We're thrilled to hear that you received your order on time and that you're pleased with the appearance and service. Your recommendation means a lot to us! We look forward to assisting you again in the future.
Very obliging in providing the badges…
Very obliging in providing the badges to specifications
Prompt service & a good price.
Highly recommend the Pin Factory
9 August 2024
Reply from The Pin Factory
Thank you for your recommendation! We're glad to hear that our team was accommodating in meeting your badge specifications. It's wonderful to know that you appreciated our prompt service and competitive pricing. We look forward to serving you again.
Reply from The Pin Factory
We're delighted to hear that you found us easy to work with and appreciated our quick turnaround and quality product. Thank you for your positive feedback! We can't wait to serve you again!
Reply from The Pin Factory
It's our pleasure to provide you with efficient service! We hope we can serve you again!
Had a fantastic experience with The Pin…
Had a fantastic experience with The Pin Factory. I had excellent communication and support from the team since the very first email enquiry. The proofs were done extremely quickly and professionally and the ordering process was very easy. I needed the goods turned around quick and they delivered in full and on time. Quality is top notch and at a very reasonable price. I highly recommend these professionals to take care of your project too. Cheers.
Miike
12 July 2024
Reply from The Pin Factory
Thank you for your wonderful feedback, Miike! We're thrilled to hear that you had a fantastic experience with us. It's great to know our team provided excellent communication and support throughout the process. We’re glad we could deliver your order quickly and to your satisfaction at a reasonable price. Your high recommendation means a lot to us! We look forward to assisting you with your future projects.
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