The Pi Hut Reviews 

I bought from pi hut because it worked out about £2 cheaper than ordering from amazon, and promised first class delivery.
6 days later I had not received my order- asking around, apparently this is common.

I'm trans and the pi hut also began emailing me using my previous name, which they had retained from an order I had placed in 2016(I did not make an account. They just decided to keep it for 8 years and assume it was current despite me entering my current details). I opened a support ticket and asked them to update my details, and was told it had been done.
A few days later I got an email from reviews.io in...my previous name. Asking for a review.
Pi hut shared data I entered 8 years ago, which I'd asked them to correct, with a third party who I did not consent to them sharing it with(their 2016 privacy policy does not mention sharing this data with reviews.io). Right now as I write this reviews.io is offering to post this with my previous name attatched- no option to update it.
Strong DO NOT USE on this site- go for amazon or CPC or any of the other proffessional deaiers.

Edit:
The pi hut has responded saying that they have reached out to me. They have indeed, and their response was that it was reasonable and legal to hold and distribute this data. There is no justification given for holding this data for 8 years from a single order, nor for failing to update it.
They also responded to me requesting that they and reviews.io update my details by _removing_ all of my details, including the negative review assosciated with them, and the ability to leave a replacement review.

EDIT 2:

The pi hut have apologised for how they handled it and are looking into fixing their systems. Leaving it as one star because the experience of getting this sorted was _awful_ and borderline hostile for much of it.

The Pi Hut has a great range of products and provides good service.

I have purchased a variety of items over a few years and always has a good experience with items arriving quickly and well packaged.

I purchased a Pimoroni NVMe Base Duo from them. I live in Turkiye so they excluded UK taxes and also shipping was really cheap for a 1 day delivery with DHL. Then I tried to make the base work but it was obviously faulty. I contacted Jayde from Pi Hut customer service. Because of technical limitations of Turkiye, I couldn't send it back to them but they still sent me a new one to make up for the faulty base. It works now, and I'm very happy choosing PiHut to gey my RPi peripherals.

Great range of products, well priced, easily found on their website. Order despatched very promptly then got stuck in Royal Mail's system. Customer Services were very helpful and nudged RM into action so package was delivered quickly after that. Great service - thank you.

I made a mistake with my order so i contacted Pi Hut via email, Jayde picked it up and the customer service was excellent, polite and speedy.

A few days ago, I had a received my M5StickC Plus 2, and due to the shipping company or the supplier (not The Pi Hut), the screen had a few dead pixels across the screen. So I took a few photos and send a support/refund request. A few hours later, I instantly got a notification with an email from the support agent (Jayde) with a link to get the return slip. I quickly put the item in a bag and put the postage slip on the package and within a few days, it had arrived and in a few quick emails, I am due to receive a replacement item, which from experience comes within 1-3 days using Royal Mail 1st Class.

Overall, great support experience and great selection and shipping out times.

I have been a customer of Pi-Hut since the release of the Raspberry pi 3b plus. Time and time again they have proven that Thier customer service is up there with the best of them. E.g. I placed an order and within 15 minutes it had been shipped. This happens regularly where my order has been sent out promptly. They have a huge range of products for your tinkering needs. I'd also like to add that any enquiries that I have had have been responded to swiftly. I cannot recommend Pi-Hut enough, it is certainly worth checking out their website.

In the last few weeks, I've had a couple of orders from Pi Hut. I was very impressed with their site. It has a massive stock of equipment reasonably priced. And lots of useful information about the items they have. And even some assembly videos. The first order, was for a basic system. And the second, was for extra bells and whistles. Ordering was easy, and the delivery prompt. I contacted support, and they were very helpful.

So helpful!

I had a problem with a new Raspberry Pi 5 and Jayde at Pi Hut went above and beyond to help me troubleshoot and subsequently replace the Pi.

Very understanding, very helpful, and very appreciative of the Pi community.

I bought the small Bone Conductor transducer (8 Ohm, 1 Watt) from their site and was very disappointed. The wires came away from the glue on the terminals within 10 minutes of use due to the wire heating up slightly (as they do!) and because the terminals are so small it is not practical to solder them back on. This was during light use, so no extravagant voltages or currents were applied. Another design flaw is that the vibrating plate does not have enough clearance from the rest of the device, namely the screws on either side of it. The reason I am leaving this review here is because my 1-star review has NOT been added to this product on their website and therefore is a general criticism of The Pi Hut. To any prospective thepihut.com buyers, I'd be very suspect of any positive reviews on there, as my poor quality item had a lone 5-star review, and of course my negative review did not pass the screening process!

1 star cause they won’t ship to Scotland.
Total joke unacceptable and lack of flexibility in a small minding company.

Great prices, incredibly fast delivery, very impressed!

The Pi Hut is my first stop for all raspberry pi needs, excellent prices, availability and superb service.

Great experience. Orders shipped promptly and the team are very helpful

It took me longer to write the support ticket than it took Jayde, their customer support agent, to resolve it.
In general, I consider a customer support team to be quick if they reply (let alone resolve the issue) within 1-2 business days. With The Pi Hut team, I got my issue resolved in 7 minutes.
If I could, I would redirect all of my non-Pi related support issues with them as well but alas, we do not live in such a perfect world.

Excellent service,communication and support. Highly recommended.

Super quick delivery, & very helpful support staff. Highly recommended!

I have been so impressed with The Pi Hut. I am a novice when it comes to building electronics, and the way they explain and lay their products out makes it so easy for me to buy the right thing. Competitors like Amazon or Mouser are great, but much harder to use. For example, The Pi Hut includes links to data sheets and tutorials, which I find very useful. Given all that, I'd happily pay a little over the odds for the products – but I rarely have to. Except on larger orders of basic components, like potentiometers and (particularly) encoders, The Pi Hut's prices are competitive. Their customer service is also very good – when I do make ordering mistakes, they have been happy to organise returns quickly and fairly. I do wish the range was a little larger: they aren't quite as well stocked on Adafruit products as I'd like, and they don't have any high-resolution encoders. But overall, I am a fan.

Quick response and excellent service.
Thank you very much for helping me.

from Japan

Fantastic customer service and brilliant range of products to choose from at reasonable prices, highly recommended!