The PharmPet Co logo
Visit website

The PharmPet Co Reviews 

969
•
TrustScore 4.5 out of 5

4.6

Animals & Pets
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 231 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the ease of ordering and helpful staff. Many appreciate the competitive pricing, often significantly cheaper than veterinary practices, leading to substantial savings. Reviewers frequently commend the fast and efficient delivery, with orders arriving safely and on time, and value the straightforward prescription management. However, some customers also noted issues with order fulfillment and delivery. A few people experienced significant delays in dispatch or non-delivery of items, even after paying for expedited shipping. There were also instances where customers were charged for out-of-stock products or faced poor communication regarding order status and refunds.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the fast and speedy delivery... See more

Order

Clients share positive opinions on order, with many reviewers finding the ordering process easy and... See more

Product

Customers consistently note ambiguous experiences with product, with many praising the good quality,... See more

Service

Reviewers mention positive feedback about service, consistently praising its speed, efficiency, and... See more

Price

People report positive experiences with price, often noting that products are well-priced and offer... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First Time buying our regular pain medication for our rabbit from this company. The process was really easy to upload our vet prescription. The delivery charge is cheaper than others and the best bit... See more

Rated 5 out of 5 stars

I have used Pharmpet regularly for a year for my cat's medication and always very reliable. My last order I needed urgently so rang them and explained this. The pleasant helpful lady fast tracked my... See more

Rated 5 out of 5 stars

Ordering from this company is easy accurate and efficient. Ive been ordering monthly medication for our doodle and the order arrives between 3 & 4 days after clicking send. Would recommend this co... See more

Rated 5 out of 5 stars

Easy to use website. Cat food arrived in good time. He will browse the kibble, but unfortunately won't eat the tinned, Having to resort to soaking the kibble with hot water then adding to the tinned... See more

Company details

  1. Animals & Pets

Information provided by various external sources

Their health, your happiness. Dispensing and supplying pet supplies and pet accessories to the whole of the UK mainland. We have thousands of products for dogs, puppies, cats, kittens and other pets from accessories to veterinary prescriptions. We pride ourselves in professional care and attention to both pet and owner.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

969 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(969)

226 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Prescription medication

We recently placed an order for some heart tablets for our elderly dog Toby, we found the site and the price was very competitive, the ordering was very easy and delivery was within a few days, we will definitely be using this company again.

8 April 2026
Unprompted review
Rated 5 out of 5 stars

First time ordering from The PharmPet…

First time ordering from The PharmPet Co & I was very impressed.
Very easy to navigate the website, ordering & delivery were straightforward, no issues whatsoever.
I would highly recommend this company.. Will definitely be using them again…

22 April 2026
Unprompted review
Rated 5 out of 5 stars

Good customer service

Good customer service. I ordered mange meds for a fox and easily got through to an adviser over the phone for help with filling in the online form. Quick delivery.

7 April 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service, honest, trustworthy and if you're ever worried about doing something wrong on your order, a quick phone call to one of their team and it gets sorted then and there..id recommend Pharmpet to anyone

14 April 2026
Unprompted review
Rated 5 out of 5 stars

Just received my second order of…

Just received my second order of Thyronorm Oral Solution for my cat. The Pharmpet Co was recommended by my son. The first bottle I got from the vets cost £134. From yourselves only £54 that included postage. Well worth getting a prescription from the vets to use with PHARMPET. Very fast delivery and packaging first class.

6 April 2026
Unprompted review
Rated 5 out of 5 stars

First

The first thing that I noticed was the reasonable prices for prescription medicines compared to the prices our veterinary practice wanted to charge. The whole process was quick and easy, I made an account and ordered the medication, our veterinary practice then sent through the prescription, within 1 day we had an email to stay they had dispatched the medication. It arrived by Royal Mail who are also extremely good at looking after your package and it arrived without damage. On reordering our prescription was already on my account so again the process was easy and without issue. I will continue to use this company, as it’s a no fuss easy system to use and the medication is delivered without damage or fuss, well done PharmPet

20 February 2026
Unprompted review
Rated 5 out of 5 stars

Very helpful

Although my vet made an error on the prescrition, Pharm Pet customer service were excellent in helping me sort it out, and expedited delivery. Good news as we had run out of tablets in the melee.
Thank you

7 April 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look