The PharmPet Co Reviews 

976
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 239 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the efficient delivery service, noting that orders arrive quickly, often next day, and are well-packaged. The ordering process is consistently described as easy and straightforward, with many appreciating the excellent customer service and competitive pricing. However, some customers noted issues with order processing and product accuracy. A few experienced online orders failing or payments going missing, sometimes requiring re-orders. There were also instances where incorrect products were sent or items arrived with missing components. Some found the prescription process challenging, citing communication difficulties regarding details.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, with many customers praising the quick and speedy... See more

Order

Users describe positive interactions with order, highlighting the ease of the ordering process and quick... See more

Product

Customers had ambiguous experiences with product, with many praising the good prices and quick delivery of... See more

Service

Clients share positive opinions on service, with many reviewers consistently praising the fast, efficient,... See more

Price

Customers consistently note positive experiences with price, often finding products to be very well priced... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First Time buying our regular pain medication for our rabbit from this company. The process was really easy to upload our vet prescription. The delivery charge is cheaper than others and the best bit... See more

Rated 5 out of 5 stars

I have used Pharmpet regularly for a year for my cat's medication and always very reliable. My last order I needed urgently so rang them and explained this. The pleasant helpful lady fast tracked my... See more

Rated 5 out of 5 stars

Ordering from this company is easy accurate and efficient. Ive been ordering monthly medication for our doodle and the order arrives between 3 & 4 days after clicking send. Would recommend this co... See more

Rated 5 out of 5 stars

Easy to use website. Cat food arrived in good time. He will browse the kibble, but unfortunately won't eat the tinned, Having to resort to soaking the kibble with hot water then adding to the tinned... See more


Company details

  1. Animals & Pets

Information provided by various external sources

Their health, your happiness. Dispensing and supplying pet supplies and pet accessories to the whole of the UK mainland. We have thousands of products for dogs, puppies, cats, kittens and other pets from accessories to veterinary prescriptions. We pride ourselves in professional care and attention to both pet and owner.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

976 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.6

All reviews

(976)

232 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy

So easy to order, great price and it was delivered next day

10 March 2026
Unprompted review
Rated 5 out of 5 stars

Love PharmPet

Love PharmPet! They are so quick at sending your order. I do not use anyone else. Prices are competitive. Its easy to pop a prescription through for my cat. Thank you team!

6 March 2026
Unprompted review
Rated 5 out of 5 stars

Always efficient & Quick

Always efficient, quick delivery, best prices. They even went above & beyond, as when my delivery went astray, & I was panicking as I was running out of the medication, PharmPet sent me out a replacement med straight away, no quibble, thank goodness as my cat needed her meds urgently. Brilliant service.

2 March 2026
Unprompted review
Rated 1 out of 5 stars

Avoid Avoid Avoid this company!

I usually order prescription from another pet pharmacy so this is the first time I used this the PharmPet company. Oh my God never have I been involved a company that customer service is utterly disappointing and incompetence at another level. Even my message was not read then deleted, very unprofessional. Not only that have the audacity to say I am not to receive partial refund for one medication where I placed wrong dosage. In the beginning they were saying wait for few days then when few days passed then I asked what is the delay not only that i paid it by paypal so when merchant sent a refund immediately a notification notifies me. So I knew they never even processed a refund so when I probed again then they turn around and say oh we have never charged you fully please send an evidence of the bank statement. I could not believe it, even their account team dared to lie of course I provided the evidence. Only then few days later they issued a refund reluctantly and no apologies or even an email in response to my message. I would never ever order from this company. I even thought for a moment if this company was a scam. Please avoid at all cost ordering from this company. You will go through so many unpleasantries and inconveniences.

23 February 2026
Unprompted review
Rated 1 out of 5 stars

Awful company

I ordered pro enzorbs for my dog (no prescription needed).

The delivery charges were quite expensive but I needed them quickly so I paid £5.49 delivery for 24 hour Royal Mail.

Three days later no sign of them or an email saying they had been dispatched.

I emailed company who replied swiftly saying they would dispatch them.

I have them expressed my dissatisfaction with paying nearly £6 for next day delivery for them to say it was next day delivery once they were dispatched and they aim to dispatch as soon as possible.

This should not be advertised as next day if the company can’t be bothered to dispatch them.

AVOID AVOID AVOID

4 February 2026
Unprompted review
Rated 1 out of 5 stars

I ordered dog food on Monday January…

I ordered dog food on Monday January 12th. I called on the 19th to find out where my was and was told that it wasn’t dispatched until Friday January 16th. This is extremely poor. I was told that we would receive today, January 20th. We didn’t receive it as it has only got to the depot. Extremely poor service and I will not purchase from them again.

20 January 2026
Unprompted review

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