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Thepetzone Reviews 216

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TrustScore 4 out of 5

4.2

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Rated 4 out of 5 stars

The customer support agent was friendly but also clear about what I could expect. The solution came within a reasonable period of time.

Rated 1 out of 5 stars

This thing is part of a scam. I live in South Africa and I never signed up or created an account with thepetzone and they keep taking money out my account. And trying to talk to someone about it is im... See more

Rated 5 out of 5 stars

Elsa treat me better than anyone in this company, thanks to her I can cancel everything because the rest don’t pay me any atention. Elsa is a very good worker, if everybody works like her, your compan... See more

Rated 5 out of 5 stars

Thepetzone solved my issue, I thought they have forgotten about it. But I've just received my solution. I wanted a refund because my subscription was a mistake, they told me they couldn't refund me m... See more

Contact info

4.2

Great

TrustScore 4 out of 5

216 reviews

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Hasn’t replied to negative reviews

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Rated 4 out of 5 stars

friendly but clear

The customer support agent was friendly but also clear about what I could expect. The solution came within a reasonable period of time.

3 April 2026
Unprompted review
Rated 1 out of 5 stars

I had a really bad experience with this…

I had a really bad experience with this company they allowed buying with my card they find out about it and they send me a mail saying that they apologize for their bad doing and that they were going to refund my money back wish they never did they been lying to me for the past months I had put another review but they tell me if I deleted they were going to refund it I took it down and they never did they find the way to lie. I’m so disappointed with this store and with their services don’t recommend it literally don’t care for us like they say

21 July 2025
Unprompted review
Rated 5 out of 5 stars

Grace was very helpful

Grace was very prompt in responding to my complaint and taking relevant action relating to my complaint. Thank you.

3 May 2025
Unprompted review

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