I’ve been giving my dog the probiotic chew for about 6 months and she doesn’t lick her paws or fabric anymore. Recently I bought the dental powder but it did not agree with her, she vomited 3 mornin... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I used to pay $95 a month for allergy shots for my Corgi, who was experiencing itching, head shaking from ear itching, and paw licking. I started giving her Pet Lab Allergy and Immune chews about 3-4... See more
Company replied
I had an amazing experience with this company. They responded very quickly, first through an automated system and then with a real person who reached out to me by email. They took care of everyth... See more
Company replied
My dog refused to eat the Pet Lab Co Allergy Probiotic chews. Also, I had ordered Probiotic chews . This company refunded the money spent. I am totally pleased with the refund and the company's desire... See more
Company replied
Company details
Written by the company
We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
How to Manage Your Subscription
Written by the company
- You can manage your subscription via our account portal
- Available 24/7, the online portal allows you to update or cancel subscriptions, update your account, create a pet profile, and shop our VIP store. To access, visit the "account" section on our website menu, and choose the "register" option with the email address you provided when you purchased to create an account. We'll send you a verification email. Once you click on included link, you'll be able to login with your email address and the password and manage your subscription plan.
Contact info
One World Trade Center, 85th Floor, 10007, New York, United States
- 1-866-473-8522
- help@thepetlabco.com
- thepetlabco.com
3.8
Great
14K reviews
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The delivery service put it in the…
The delivery service put it in the driveway. It was driven over
2 May 2026
Reply from PetLab Co.
Hi John, thank you for taking the time to leave this feedback and we're sorry to hear about this delivery experience. We've sent you an email to further assist with this, we're available via email and phone. We're happy to help, we look forward to hearing from you!
Best regards,
PetLabCo.®
Reply from PetLab Co.
Hi Eliza, thanks for leaving this review! We're so glad to hear of your positive experience and quick delivery. We're always happy to help so please feel free to reach out with any questions!
Best regards,
PetLabCo.®
Cancelled order and I'm still receiving…
Cancelled order and I'm still receiving and getting charged for them
21 April 2026
Reply from PetLab Co.
Hi David, we're sorry to hear about this experience and we appreciate you taking the time to give us this feedback. We've sent you an email to further assist, we are available to help via email or phone. We hope to hear from you soon.
Best regards,
PetLabCo.®
Easy peasy
Easy peasy with no hassle. It comes every month before I run out and I never have to think about it.
2 May 2026
Reply from PetLab Co.
Hi Gate, thanks for leaving this review and we're so glad to hear the subscription process has been working for you! Please reach out if you have any questions or concerns, we're always happy to help!
Best regards,
PetLabCo.®
Reply from PetLab Co.
Hi Shirley, thanks for leaving this review! We're glad to hear of your positive experience, this is what we want for all our of customers! Please feel free to reach out to us with any questions, we're always happy to help!
Best regards,
PetLabCo.®
Reply from PetLab Co.
Hi there, we're glad to hear about this positive experience and we appreciate you taking the time to leave us a review. We'd love to continue to hear about your dog's progress so please feel free to update us! Please don't hesitate to reach out to us should any questions or concerns arise!
Best regards,
PetLabCo.®
Didn’t received delivery notice
24 April 2026
Reply from PetLab Co.
Hi Shirley, thank you for taking the time to leave this feedback. We're sorry to hear about this and will definitely relay this to our team to ensure you get the proper notice moving forward. We're always happy to help so please don't hesitate to reach out with any questions or concerns!
Best regards,
PetLabCo.®
Reply from PetLab Co.
Hi Nathan, thank you for taking the time to leave this feedback. We have sent you an email to further assist with this. We're available via email, phone and chat to help with any questions or concerns. Look forward to hearing back from you.
Best regards,
PetLabCo.®
FedEx delivered my package and the…
FedEx delivered my package and the delivery driver was very courteous.
30 April 2026
Reply from PetLab Co.
Hi Robert, thank you for this positive review. We love to hear that and this is the type of delivery experience we hope for all our customers. We're more than happy to help so please don't hesitate to reach out to us!
Best regards,
PetLabCo.®
Reply from PetLab Co.
Hi Danaivis, thank you so much for taking the time to leave us this feedback. We're happy to hear about the positive shipping and delivery experience. We are happy to help so please feel free to reach out with any questions or concerns!
Best regards,
PetLabCo.®
I Cancelled this and it still showed up…
I Cancelled this and it still showed up Need Refund
30 April 2026
Reply from PetLab Co.
Hi Tom, thank you for leaving this review and we're sorry to hear about this issue. We have sent an email to further assist you. We hope to hear from you soon! We're available via email and phone.
Best regards,
PetLabCo.®
Delivery person threw the package in…
Delivery person threw the package in front of my door instead of dropping it gently to my door
29 April 2026
Reply from PetLab Co.
Hi Juvylyn,
We are so sorry you have had this experience. We can certainly understand why that would be upsetting. Thank you so much for bringing this to our attention.
Regards,
PetLabCo.®
Your use of "UNIUNI" has improved…
Your use of "UNIUNI" has improved delivery with photo displays by UNIUNI
29 April 2026
Reply from PetLab Co.
Hi Donald,
We are so happy to hear that! Proof of delivery with a photo is always so helpful. We appreciate your feedback and are happy you are part of our community.
Regards,
PetLabCo.®
I have been trying to cancel this for…
I have been trying to cancel this for months, I no longer have a Dog. I am paying for something I don't need or want. If you can help with this it would be wonderful. Please help with canceling this auto order.
30 April 2026
Reply from PetLab Co.
Hi Annette,
We are so sorry to hear about your experience. That is certainly not what we want for our customers. Someone from our Customer Experience team will follow up with you shortly to provide support. Thanks for bringing this to our attention.
Warm regards,
PetLabCo.®
Reply from PetLab Co.
Hi Christie,
Thank you so much for your kind words! We know how important your dog’s supplements are, and making sure they arrive on time is a top priority. We’re grateful to be part of your dog’s wellness journey.
Regards,
PetLabCo.®
Reply from PetLab Co.
Hi Bev,
Thank you so much for sharing your experience. We are so happy you are seeing the benefits and that your deliveries arrive on time!
Regards,
PetLabCo.®
MY DOG LOVES IT AND ITS WORKED WONDERS…
MY DOG LOVES IT AND ITS WORKED WONDERS ON HER TEETH AND BREATH
22 April 2026
Reply from PetLab Co.
Hi Stacie,
We are so happy to hear you are seeing the benefits! Thank you so much for sharing your experience with us.
Regards,
PetLabCo.®
Very good products
Every time I’ve contacted pet lab they have been speedy in their reply and assistance. I will always go back to pet lab when I need their products.
2 June 2025
Reply from PetLab Co.
Hi Mimi,
We appreciate your kind words. It's wonderful to know you'll continue to choose us for your pet product needs. Thanks for your feedback!
Regards,
PetLabCo.®
Good as always.
29 April 2026
Reply from PetLab Co.
Hi Chris!
Thank you so much for your kind feedback. We are honored to be a part of your dog's wellness routine.
Regards,
PetLabCo.®
Always on schedule!
22 April 2026
Reply from PetLab Co.
Hi Lourdes!
Thank you so much for sharing your experience. We are happy to hear your products always arrive on schedule. We understand how important that is when it comes to your pet's supplements. We appreciate you being a part of our community.
Regards,
PetLabCo.®
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