I wanted to register my dog to a nearer practice, and it just so happened that this practice was taking on. It was straight forward to set up my plan my/appointment i got straight in, and the receptio... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Easy to apply. Reasonable rate. Especially including consultations with a vet. My dog recently had his annual health check and booster, collected flea and worming tabs as part of the plan. So far very... See more
Company replied
Its always been a lovely ,welcoming place for The Humans as well as the Fur babies . Since being on the petplan its made things so easy for me and my family . They are an Amazing crew ,reception ,Nu... See more
Company replied
A month ago my beautiful Staff was off colour and my children took her to Abertillery South Wales Vets. They scheduled an emergency operation to spay her at Newport South Wales Vets the following morn... See more
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Company details
Written by the company
We prioritise the health and happiness of your pet. Our specially designed pet health plans are aimed at providing preventative healthcare for your pets. With our plans, you can spread the cost of your pet's preventative healthcare, making it easier on your budget. You can join Pet Health Club at over 800 UK veterinary practices.
Written by the company
- Spread the cost of your pet's preventative healthcare with our dog, cat or rabbit plans.
- 🧘 Get peace of mind
- 💷 Spread the cost of preventative healthcare
- 💊 Get vet-prescribed flea, worm and tick treatment.
- ❤️ Loved by over 600k pet owners
Contact info
United Kingdom
- info@thepethealthclub.co.uk
- thepethealthclub.co.uk
4.7
Excellent
15K reviews
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You can join easily but £60 to leave
Not happy with our vets so we are changing to a new practice which isn't part of the Pet Health Club.
Nobody EVER told us there was a cancellation fee for this cover and we just assumed as we had paid monthly for several years it was just continuous cover.
So we are left with the choice, pay £93 for 4-months of cover we can't ever claim on or a £60 cancellation fee. No negotiation, no consideration that we have paid a fortune in premiums, just pay up or we send you to a debt collection agency.
We left our last vet because we felt they were overcharging us, the pet health scheme was just another way they were ripping us off without us knowing.
The new vet has a far better reputation for fairness - probably explains why they will have nothing to do with this plan.
20 August 2026
Unprompted review
Reply from Pet Health Club
We’re sorry to hear you’ve been unhappy with your practice and understand why the cancellation fee has added to your frustration.
Pet Health Club is a 12-month agreement, rather than a month-to-month plan, and it renews annually. If you move to another practice that offers Pet Health Club, your plan can usually be transferred. If your new practice doesn’t offer the plan, the normal cancellation terms apply, including the £60 early cancellation fee if you leave during your contract year.
We understand you feel these terms weren’t made clear to you. If you’d like us to review your membership and circumstances, please contact our customer support team at info@pethealthclub.com.
Reply from Pet Health Club
We're so happy to hear that setting up was easy and that you appreciate our pricing and discounts! We value your feedback.
Reply from Pet Health Club
Thanks for taking the time to leave us a review.
Reply from Pet Health Club
Thank you for the review. :)
Great support and benefits
Easy to enrol, propmt vet support via web chat, great benefits! Thank you!
5 August 2026
Reply from Pet Health Club
We're so happy to hear you found enrollment easy and our vet support helpful! Thank you for your kind words!
Receptionist at vet very helpful
Receptionist at vet couldn’t be more helpful especially with discount on some very expensive medications. Free consultations are very welcome with my elderly dog especially as his insurance allowance ran out a month after starting.
29 July 2026
Reply from Pet Health Club
We are so pleased to hear that our team was able to assist you with your elderly dog's medication and that our free consultations have been beneficial. We understand the importance of affordable care, especially when insurance coverage is a concern. Thank you for your kind words.
Reply from Pet Health Club
Thank you for the review. :)
Kind and caring vet
Kind and caring vet . He answered all my concerns and was very polite and informative
29 July 2026
Reply from Pet Health Club
We're so pleased to hear that our vet was able to address all your concerns with such politeness and provide you with informative answers. Thank you for your kind words!
Didn't have us registered on computer…
Didn't have us registered on computer for the pet health club
Good thorough check, next appointment booked
28 July 2026
Reply from Pet Health Club
We appreciate your feedback. We're glad the check was thorough and we've noted the registration issue for improvement.
I found the receptionist very helpful…
I found the receptionist very helpful walking me thru the procedure step by step
28 July 2026
Reply from Pet Health Club
We are so pleased to hear that our receptionist was able to provide such clear and helpful guidance throughout your procedure. Thank you for sharing your positive experience!
I think everyone is wonderful very…
I think everyone is wonderful very helpful my Dog really loves the staff so thank you
28 July 2026
Reply from Pet Health Club
We are so happy to hear that our team has been wonderful and helpful, and that your dog loves our staff! We truly appreciate your kind words.
Fantastic Service
Quick for appointments easy to use and friendly staff and cheap plan for the things you get with it...
4 August 2026
Reply from Pet Health Club
We're delighted to hear that you found our appointment process quick and easy to use. It's wonderful that our staff were friendly and that you appreciate the value of our plan!
It was so easy.
The ease of opening the plan and the surpurb staff at Downland Vets in Stone Cross.
28 July 2026
Reply from Pet Health Club
We're so happy to hear about your positive experience with our team at Downland Vets. We truly appreciate your kind words.
Reply from Pet Health Club
Thank you for the review. :)
Reply from Pet Health Club
Thank you for the review. :)
My pets vaccination went very well…
My pets vaccination went very well apart from her yelping a little bit thanks it was great to be on the plan
3 August 2026
Reply from Pet Health Club
We're delighted to hear that your pet's vaccination went well and that you found being on the plan beneficial. Thank you for your kind words!
Not had to use them yet but nice to…
Not had to use them yet but nice to have the peace of mind that we have everything covered.
28 July 2026
Reply from Pet Health Club
We're glad we could provide you with peace of mind. We appreciate your feedback!
Reply from Pet Health Club
We're so glad to hear you found our service easy and cost-effective. Thank you for your positive feedback!
Reply from Pet Health Club
We are so glad you found our plan to be great! We appreciate your positive feedback.
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