I recently complained that my money have been deducted without my knowledge for a subscription from the company. So I asked for a refund and I got my refund after come certain time. Thankyou Kevin... See more
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See what reviewers are saying
I think this site is a clever elaborate scam. You think you have ordered a ‘free offer’ with only postage to pay. You then find the offer has disappeared and your payment has gone TOWARDS membership w... See more
I want to express my gratitude for the speed and effectiveness in how Customer Service handled my complaint. Over the years I concluded that Customer Service Departments at most online companies, don... See more
There were some I issues faced,I contacted the customer care service and they guided me well ,I got an email from Mr Jamal who is looking after my case and I got a very positive response,the company a... See more
4.2
Great
209 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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I have not experienced much trouble
26 July 2024
Unprompted review
Reply from Theperfumevip
Dear George,
Your feedback is of the utmost importance to us, and we are dedicated to addressing your concerns.
We could not locate you account.
Please make sure to provide us with your information to be able to find your account and solve your issue.
And feel free to reach out to our customer support team at support@theperfumevip.com for further assistance.
Your trust and satisfaction are our top priorities.
Best regards,
Ayla
This company sent my refund back…
This company sent my refund back without any bother at all thank you Jeremy,trustworthy and reliable.
31 May 2024
Unprompted review
I accidentally signed up at got full…
I accidentally signed up at got full refund
12 July 2024
Unprompted review
Refund settlement
Thank you for your understanding regarding my membership cancellation
11 July 2024
Unprompted review
Prompt response to my queries.
Prompt response to my queries and taking steps to address the issue
28 June 2024
Unprompted review
Refund
After a lot of emails from an excellent employee from the customer support of the company I finally got my 50% of my refund. Thanks to Mrs Ayla ,which I thank her for her kindness, I hope that I will get the rest soon enough.
29 April 2024
Unprompted review
Reply from Theperfumevip
Dear Stella,
Your feedback is of the utmost importance to us, and we are dedicated to addressing your concerns.
We sent you an email please make sure to check your inbox.
And feel free to reach out to our customer support team at support@theperfumevip.com for further assistance.
Your trust and satisfaction are our top priorities.
Best regards,
Ayla
They are very attentive to my concern…
They are very attentive to my concern and process my refund immediately.. Hoping to receive my refund as soon as possible
11 December 2023
Unprompted review
As requested in December for a refund…
As requested in December for a refund and a cancellation of membership i would like to appreciate that it is now approved and i will receive my money back as a gesture from you Eugene. I appreciate your help. Emily
19 April 2024
Unprompted review
SCAM!!!
SCAM!!!! They clone cards somewhere and use to charge your account. Our company has been charged without any relation , several times. THe bank has been informed and refund is received. they are the same gang of Buyforhair.com
20 March 2024
Unprompted review
Reply from Theperfumevip
Dear AllEyes OnAlex,
Your feedback is of the utmost importance to us, and we are dedicated to addressing your concerns.
We still could not locate your account with the email provided.
Please make sure to provide us with your information to be able to find your account and solve your issue.
And feel free to reach out to our customer support team at support@theperfumevip.com for further assistance.
Your trust and satisfaction are our top priorities.
Best regards,
Ayla
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