Frankie was awesome! She helped me find a perfume I woulf enjoy based off my old mist and just general description. She was very patient with me and gave some really amazing options and she ended up f... See more
Location
Switch locationc/o Superdrug, 17 Market Street, YO1 8SL YORK, GB
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See what reviewers are saying
Ciaron provided outstanding customer service. He was friendly, approachable, and went above and beyond to make sure everything was sorted quickly and smoothly. It’s rare to receive such attentive and... See more
Company replied
My friend and i came to get a present for her partner. Elly helped us and she was very nice and helpful and also gave us free samples too :). Will definitely be coming back during the summer to stock... See more
Company replied
Sinead at your York city centre branch is lovely. Very helpful, accommodating and not pushy. She’s knowledgable and can recommend perfumes if asked. I’ll definitely comeback to you again because... See more
Company replied
Company details
- Perfume Store
- Beauty Product Supplier
- Cosmetics and Perfumes Supplier
- Cosmetics Store
- Flavours, Fragrances and Aroma Supplier
- Hair Product Store
Written by the company
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contact info
c/o Superdrug, 17 Market Street, YO1 8SL, YORK, United Kingdom
4.7
Excellent
160 reviews
Asks customers to review
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Great customer service
Frankie was awesome! She helped me find a perfume I woulf enjoy based off my old mist and just general description. She was very patient with me and gave some really amazing options and she ended up finding a perfume that I love! Thank you Frankie :))
22 May 2026
Unprompted review
Perfume delivery
Would have given 5 but delivery was a day late after it was taken to St Helens rather than my address
12 May 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
My friend and i came to get a present…
My friend and i came to get a present for her partner. Elly helped us and she was very nice and helpful and also gave us free samples too :). Will definitely be coming back during the summer to stock up on perfumes :)
10 May 2026
Unprompted review
Reply from The Perfume Shop - York SD 526
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Excellent product and great quality…
Excellent product and great quality highly recommend 👌
27 April 2026
Reply from The Perfume Shop - York SD 526
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Ciaron is amazing
i came in today just browsing, ciaron was so helpful in finding me the perfect fragrance for me, and i left feeling os satisfied by the great service. huge thankyou to ciaron!
28 April 2026
Unprompted review
Reply from The Perfume Shop - York SD 526
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Arrived ahead of expectation and just…
Arrived ahead of expectation and just what I ordered
15 April 2026
Reply from The Perfume Shop - York SD 526
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Friendly and Helful
I had lovely help from Ellie behind the counter she was so friendly, attentive and helpful. Picked up an amazing fragrance as well
22 March 2026
Unprompted review
Reply from The Perfume Shop - York SD 526
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Reply from The Perfume Shop - York SD 526
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Elly from Nebraska
Elly from Nebraska! Was truly amazing. Very engaging and knowledgable. Nothing too much bother.
6 April 2026
Unprompted review
Reply from The Perfume Shop - York SD 526
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Jess at the york city center branch was…
Jess at the york city center branch was really helpful and knowledgeable. not pushy at all and very patient and polite. 10/10 service will be returning here again thanks to jess wonderful attitude
17 March 2026
Unprompted review
Reply from The Perfume Shop - York SD 526
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Amazing service
Had a wonderful experience in store.
The service was impeccable, both of the staff were attentive and helpful.
If ever you want a fragrance I would definitely recommend The Perfume Shop!!
Ciaron and Elly were fantastic 👍
12 March 2026
Unprompted review
Reply from The Perfume Shop - York SD 526
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Isla’s 14th - dealt with professionalism and speed, quality always excellent
Professionally dealt with, speed of delivery quality of goods
4 March 2026
Reply from The Perfume Shop - York SD 526
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Reply from The Perfume Shop - York SD 526
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Very good good
3 March 2026
Reply from The Perfume Shop - York SD 526
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Sinead is so lovely!
Sinead at your York city centre branch is lovely. Very helpful, accommodating and not pushy.
She’s knowledgable and can recommend perfumes if asked.
I’ll definitely comeback to you again because of her friendliness.
Thank you.
26 February 2026
Unprompted review
Reply from The Perfume Shop - York SD 526
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Reply from The Perfume Shop - York SD 526
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Ciaron provided outstanding customer…
Ciaron provided outstanding customer service. He was friendly, approachable, and went above and beyond to make sure everything was sorted quickly and smoothly. It’s rare to receive such attentive and caring support these days. I really appreciate his help and would happily recommend this company because of him.
27 February 2026
Unprompted review
Reply from The Perfume Shop - York SD 526
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Reply from The Perfume Shop - York SD 526
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Good bargain had on perfume and…
Good bargain had on perfume and aftershave
21 February 2026
Unprompted review
Reply from The Perfume Shop - York SD 526
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Lovely customer service!
Was served by Sinead at the till! Was an absolute pleasure and very helpful with my fragrance purchase
18 February 2026
Unprompted review
Reply from The Perfume Shop - York SD 526
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
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