Fantastic service from this store today . Staff are very helpful and brilliant service. I even got a personalised ribbon with my purchase. Definitely will come back to see Sue and Claire 🩷
Company replied
Location
Switch locationWashington Square Shopping Centre, 16 Ivison Lane, CA14 3DY WORKINGTON, GB
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I went into the store looking for a specific scent. Unfortunately the scent was sold out as it was being withdrawn from sales in the UK. The lovely staff (including Gail who served myself) helped me t... See more
Company replied
Was served by Gail in the Workington store. She was very helpful giving advise about all the perfumes I tried. Will definitely shop there again. Lovely shop.
Company replied
I was served by Claire and she helped me choose a lovely body spray, also bought a perfume which is my favourite, claire was very professional and knew exactly which body spray to show me. Thank you C... See more
Company replied
Company details
- Perfume Store
- Beauty Product Supplier
- Cosmetics and Perfumes Supplier
- Cosmetics Store
- Flavours, Fragrances and Aroma Supplier
- Hair Product Store
Written by the company
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contact info
Washington Square Shopping Centre, 16 Ivison Lane, CA14 3DY, WORKINGTON, United Kingdom
5.0
Excellent
376 reviews
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Sue and Isla were absolutely fantastic…
Sue and Isla were absolutely fantastic sorting out a problem for me they bith went above and beyond to keep me satisfied I will never go anywhere else. Problem resolved fantastic staff.
14 February 2026
Unprompted review
Reply from The Perfume Shop - Workington 165
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Reply from The Perfume Shop - Workington 165
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Fantastic perfume shop with a great…
Fantastic perfume shop with a great selection of fragrances. The atmosphere is welcoming, and everything is neatly presented. Thank you so much to Sue for her excellent customer service; she was friendly, professional, and took the time to help me choose the perfect scent. It is truly a pleasure to shop here. Highly recommended.
7 February 2026
Unprompted review
Reply from The Perfume Shop - Workington 165
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Great experience
Professional, polite, attentive, efficient, pleasure to do business with, definitely will return 100% 👍
7 February 2026
Unprompted review
Reply from The Perfume Shop - Workington 165
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Im only rating 5 stars because I cant…
Im only rating 5 stars because I cant rate any higher!!
I popped into Workington branch today with a challenge for the ladies working
A bottle of my husbands favourite spray that was a limited addition in 2014.
Step forward Sue and Julie, they were absolutely amazing 😇
Between them they managed to find me a near perfect match for my husbands fragrance, their experience and knowledge absolutely blew me away!!
They worked out the notes in my bottle and knew exactly which brands used a mix of the same ones!!
Amazing 👏
Hopefully ill have a very happy husband when he opens his birthday gifts xx
Thank you so much Sue and Julie
Your both absolutely Scent-sational stars 🌟
5 February 2026
Unprompted review
Reply from The Perfume Shop - Workington 165
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Amazing customer service from Sue &…
Amazing customer service from Sue & Claire.
Thanks for helping us to find the right perfume . We will be back for more soon.
29 January 2026
Unprompted review
Reply from The Perfume Shop - Workington 165
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Amazing customer service from all staff…
Amazing customer service from all staff working , fastest silvery was delivered next day when I was told it would’ve been 5 days , really really happy , got a scent matched almost exactly to what I was looking for and amazing staff in the store with amazing customer service! Thanks so much !
27 January 2026
Unprompted review
Reply from The Perfume Shop - Workington 165
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Excellent staff with a lovely service
Both Gail and sue were so welcoming and friendly to us both when we visited in store. They provided excellent customer service with good knowledge and a friendly helpful demeanour. Thank you both you are a credit to the company
16 January 2026
Unprompted review
Reply from The Perfume Shop - Workington 165
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Claire&Gail were friendly and helpful
Claire&Gail were friendly and helpful. Thank you for your smiles ☺️☺️.
14 January 2026
Unprompted review
Reply from The Perfume Shop - Workington 165
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Excellent service from Sue
Excellent service from Sue, very friendly and helpful. The shop didn’t have what I originally went in for, but after a chat she sorted me with an alternative, which is great.
12 January 2026
Unprompted review
Reply from The Perfume Shop - Workington 165
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
So helpful and cheerful
So helpful and cheerful, they put a smile and mine and my friends face, excellent service.
10 January 2026
Unprompted review
Reply from The Perfume Shop - Workington 165
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Sue and Gale pointed me in the right…
Sue and Gale pointed me in the right direction and were very helpful, superb.
10 January 2026
Unprompted review
Reply from The Perfume Shop - Workington 165
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Reply from The Perfume Shop - Workington 165
Hi,
Thank you for your feedback. We appreciate you and thank you for choosing us to shop with.
The Perfume Shop.
Jorja was very professional
Jorja was very professional. She had a smile on her face through out. The staff made my shopping seamless. Well done. They deserve a raise.!!!!!!!
30 December 2025
Unprompted review
Reply from The Perfume Shop - Workington 165
Hi,
Thanks for your feedback. It's great to hear of your 5* experience, have a lovely New Year.
The Perfume Shop
Reply from The Perfume Shop - Workington 165
Hi,
Thanks for your lovely feedback & for choosing us to shop with us.
The Perfume Shop
Great service
Spoke with Sue today, was really helpful and directed me too two new fragrances. Fantastic customer support and very patient with me trying a lot!
18 December 2025
Unprompted review
Reply from The Perfume Shop - Workington 165
Hi,
Thanks for your 5* feedback!
The Perfume Shop
The service was fantastic the staff…
The service was fantastic the staff were very helpful polite an professional
6 December 2025
Reply from The Perfume Shop - Workington 165
Hi,
Thanks for your 5* feedback!
The Perfume Shop
Visited your Workington store today on…
Visited your Workington store today on the busy run up to Christmas, I was greated in a friendly professional manner, allowing me time to select the correct item, excellent product knowledge, l was served by Claire.
16 December 2025
Unprompted review
Reply from The Perfume Shop - Workington 165
Hi,
Thanks for your feedback, we appreciate you!
The Perfume Shop
Claire was very helpful
Claire was very helpful, exceptional service
16 December 2025
Unprompted review
Reply from The Perfume Shop - Workington 165
Hi,
Thanks for your lovely feedback. It's great to hear you are pleased with your recent experience.
Thank you for choosing The Perfume Shop.
Great experience Claire was amazing
Great experience Claire was amazing
16 December 2025
Unprompted review
Reply from The Perfume Shop - Workington 165
Hi,
Thanks for your lovely feedback. It's great to hear you are pleased with your recent experience.
Thank you for choosing The Perfume Shop.
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