Lisa was excellent she was kind and really helpful for what I was looking for and even signed me up and gave me advice for the future would recommend
Company replied
36 The Gallery The Mander Centre, WV1 3NJ WOLVERHAMPTON, GB
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Lisa was excellent she was kind and really helpful for what I was looking for and even signed me up and gave me advice for the future would recommend
Company replied
I was served by Lisa at Wolverhampton branch, a service with a smile, very helpful and helped with my blue light card for discount, thank you.
Company replied
Absolute angel of a sales lady, Lisa helped us find a perfect scent and knew the range so well and what to recommend. She helped with her own personal recommendations and what other customers buy too!... See more
Company replied
Lisa was extremely welcoming, helpful and patient. Her customer skills are amazing and smile infectious. I walked away feeling really happy with my purchase. Thank you Lisa
Company replied
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
36 The Gallery The Mander Centre, WV1 3NJ, WOLVERHAMPTON, United Kingdom
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Lisas customer service was outstanding. I am visually impaired and she was very patient takinging the time to talk me through deals repeating prices in a friendly manner. She also assisted me with the gift ribbon printed. I was so impressed I had only come in store for one bottle and ended up purchasing two !

Reply from The Perfume Shop - Wolverhampton 44
Sarah (Wolverhampton). Very helpful . Great customer service.

Reply from The Perfume Shop - Wolverhampton 44
Served by Lisa and Sarah lovely customer service very polite very helpful

Reply from The Perfume Shop - Wolverhampton 44
Sara has been lovely and very friendly. She was welcoming and helped me find the right perfume. You have been amazing, thank you so much!

Reply from The Perfume Shop - Wolverhampton 44
Lisa did give a good service. I’m glad for the service.

Reply from The Perfume Shop - Wolverhampton 44

Reply from The Perfume Shop - Wolverhampton 44
Amazing service from Lisa at the Wolverhampton store, very polite and friendly

Reply from The Perfume Shop - Wolverhampton 44
Very kind and helpful staff with good insight into the perfumes. I was served by Lisa today and bought the gorgeous mon Paris

Reply from The Perfume Shop - Wolverhampton 44
Want to say a big thank you to Lisa in the Wolverhampton store who was able to assist me with presents for my wedding. She was very helpful, friendly and made it a really nice experience, showing me all the best offers. Thanks Lisa! ☺️ Ben

Reply from The Perfume Shop - Wolverhampton 44
Lisa was great with her service and gave the best fragrance recommendations.

Reply from The Perfume Shop - Wolverhampton 44
Nikki was wonderful help and very informative with a friendly and happy personality very impressed with the service

Reply from The Perfume Shop - Wolverhampton 44
Nikki in Wolverhampton store was lovely! Helped us pick the perfect present including super pretty personalised ribbon which is the perfect touch to our little present! Thank you Nikki!! Lots of patience and very professional, took her time to sit with us after smelling thousands of aftershaves!!

Reply from The Perfume Shop - Wolverhampton 44
Sarah went above and beyond to ensure I got the fragrance that best suited my needs. She is a credit to her company. Thank you

Reply from The Perfume Shop - Wolverhampton 44
Lisa was very helpful in the Wolverhampton branch, took her time to help me decide which aftershave was for me

Reply from The Perfume Shop - Wolverhampton 44
Lisa was great she was happy to help. More than welcoming and able to save me money.
Would recommend.
She is a credit to the store

Reply from The Perfume Shop - Wolverhampton 44
Lisa was so helpful and such a vibe. She knew exactly what we were looking for.

Reply from The Perfume Shop - Wolverhampton 44
Excellent experience at the perfume shop with Lisa, was able to point me in the right direction with what perfume scents I was looking for. Also very friendly.

Reply from The Perfume Shop - Wolverhampton 44
Amazing service from Claire @ the Wolverhampton store literally the most nicest store to walk into xxx

Reply from The Perfume Shop - Wolverhampton 44
I was served by Lisa and she was very friendly and helped me get my purchase wrapped beautifully. Great customer service

Reply from The Perfume Shop - Wolverhampton 44
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