Lisa was extremely welcoming, helpful and patient. Her customer skills are amazing and smile infectious. I walked away feeling really happy with my purchase. Thank you Lisa
Company replied
36 The Gallery The Mander Centre, WV1 3NJ WOLVERHAMPTON, GB
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Lisa was extremely welcoming, helpful and patient. Her customer skills are amazing and smile infectious. I walked away feeling really happy with my purchase. Thank you Lisa
Company replied
I was served by Lisa at Wolverhampton branch, a service with a smile, very helpful and helped with my blue light card for discount, thank you.
Company replied
Absolute angel of a sales lady, Lisa helped us find a perfect scent and knew the range so well and what to recommend. She helped with her own personal recommendations and what other customers buy too!... See more
Company replied
I had such a lovely experience perfume shopping today! Sarah at the perfume shop was absolutely fantastic. From the moment I walked in, she greeted me with a warm, genuine smile that instantly made me... See more
Company replied
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
36 The Gallery The Mander Centre, WV1 3NJ, WOLVERHAMPTON, United Kingdom
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Claire and Sarah have helped me today and made me feel so welcomed. They’ve been so helpful and supportive. I am very grateful to them today. Thank you both such a great customer service

Reply from The Perfume Shop - Wolverhampton 44
delivered promptly, good quality product, will use the perfume shop again

Reply from The Perfume Shop - Wolverhampton 44
Lucy was amazing fantastic customer service very helpful and fantastic gift
wrapping. Thankyou x

Reply from The Perfume Shop - Wolverhampton 44
Was served by the best worker I’ve met in a while Lisa. She was really loving and helped a lot in me making my final decision. Definitely recommend!!

Reply from The Perfume Shop - Wolverhampton 44
Thank you Lisa you were amazing! Fab customer service! Service with a smile 😊

Reply from The Perfume Shop - Wolverhampton 44

Reply from The Perfume Shop - Wolverhampton 44
We was served by Lisa, amazing service and had exactly what we needed.

Reply from The Perfume Shop - Wolverhampton 44
Lisa and Emma were amazing, their knowledge and help was most helpful in deciding which fragrance to choose.

Reply from The Perfume Shop - Wolverhampton 44
I was served by the lovely Lisa today, she was very helpful in assisting me with perfumes sizes and pricing. She also offered the gift wrap and ribbon option on my perfume, thank you Lisa.

Reply from The Perfume Shop - Wolverhampton 44
Lisa incredible worker, took my time in no rush and supported me all the way. Thank you Lisa!

Reply from The Perfume Shop - Wolverhampton 44

Reply from The Perfume Shop - Wolverhampton 44
Lisa was so helpful! And knowledgeable, assisted my daughter buying her first gift for her boyfriend! Very happy customers.

Reply from The Perfume Shop - Wolverhampton 44
Amazing service received by Lisa, thank you for helping me choose the right aftershave for my partner

Reply from The Perfume Shop - Wolverhampton 44
Lisa made my shopping experience easy and was very helpful in giving me suggestions for a new scent she also helped me become a member great service in all. 10/10

Reply from The Perfume Shop - Wolverhampton 44
Lisa made my purchase so easy. She was very patient with me as I wanted to test out a lot of after shaves! She was very polite and I would definitely be coming back. She also helped me set up my awards so I could receive 20% off.

Reply from The Perfume Shop - Wolverhampton 44
Lisa and Sarah In Wolverhampton.
Very lovely, helpful and funny.
Thank you so much for your help x

Reply from The Perfume Shop - Wolverhampton 44
Lisa has fantastic customer service, amazing wrapping skills😍😍

Reply from The Perfume Shop - Wolverhampton 44

Reply from The Perfume Shop - Wolverhampton 44

Reply from The Perfume Shop - Wolverhampton 44
Customer service from shop assistant Lisa was great, made us feel so welcomed and was extremely helpful

Reply from The Perfume Shop - Wolverhampton 44
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