Fantastic customer service, and knowledge about all of the perfumes is second to none. The ladies are always really helpful and happy to help. Fragrance Shop also does great perks when you sign up, so... See more
Company replied
Location
Switch locationUnit SU 60, Royal Victoria Place, TN1 2SS TUNBRIDGE WELLS, GB
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See what reviewers are saying
Amazing customer service, gave me so many choices to choose from but managed to find a perfume that is perfect for me. So much choice for everyone you won’t be disappointed.
Company replied
I was served by Majlia (or Majka - sorry couldn’t read the name). She was incredibly helpful and knowledgeable. I went in not really knowing what I wanted and she showed me so many options based on my... See more
Company replied
I use The Perfume Shop online and visit my local store in Tunbridge Wells. Whilst the online service has been faultless I prefer to shop in store if I’m able to as the staff there are very knowledgab... See more
Company replied
Company details
- Perfume Store
- Beauty Product Supplier
- Cosmetics and Perfumes Supplier
- Cosmetics Store
- Flavours, Fragrances and Aroma Supplier
- Hair Product Store
Written by the company
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contact info
Unit SU 60, Royal Victoria Place, TN1 2SS, TUNBRIDGE WELLS, United Kingdom
4.8
Excellent
38 reviews
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The staff were really helpful with the…
The staff were really helpful with the queries that I had. Very pleasant and a very clean, well laid out shop.
15 July 2026
Unprompted review
Reply from The Perfume Shop - Tunbridge Wells 41
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Amazing customer service
Amazing customer service, gave me so many choices to choose from but managed to find a perfume that is perfect for me. So much choice for everyone you won’t be disappointed.
15 July 2026
Unprompted review
Reply from The Perfume Shop - Tunbridge Wells 41
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Fantastic customer service
Fantastic customer service, and knowledge about all of the perfumes is second to none. The ladies are always really helpful and happy to help. Fragrance Shop also does great perks when you sign up, so every visit is a win-win. Highly recommend!🎉
13 July 2026
Unprompted review
Reply from The Perfume Shop - Tunbridge Wells 41
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Majka was so helpful and attentive
Majka was so helpful and attentive! Fantastic at her job ☺️
11 July 2026
Unprompted review
Reply from The Perfume Shop - Tunbridge Wells 41
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Kasha - fantastic customer service
Kasha is really attentive and takes great care in providing a fantastic customer experience and service! Highly recommend!
19 June 2026
Unprompted review
Reply from The Perfume Shop - Tunbridge Wells 41
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Excellent customer service and very friendly
I was served by Majlia (or Majka - sorry couldn’t read the name). She was incredibly helpful and knowledgeable. I went in not really knowing what I wanted and she showed me so many options based on my very vague description of what I liked. Very good customer service. So much easier in store than guessing online!
5 July 2026
Unprompted review
Reply from The Perfume Shop - Tunbridge Wells 41
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I use The Perfume Shop online and visit…
I use The Perfume Shop online and visit my local store in Tunbridge Wells. Whilst the online service has been faultless I prefer to shop in store if I’m able to as the staff there are very knowledgable, friendly, helpful and never rush or try to push you into making a decision.
Great staff, great company…online and in store. Keep up the good work!
24 June 2026
Reply from The Perfume Shop - Tunbridge Wells 41
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Amazing service
Amazing service - always super friendly and helpful :)
Big THANK YOU to Kasia!!
24 June 2026
Unprompted review
Reply from The Perfume Shop - Tunbridge Wells 41
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Kasha was fantastic great service and…
Kasha was fantastic great service and advice I will be going to her anytime I need to get any fragrances.
23 June 2026
Unprompted review
Reply from The Perfume Shop - Tunbridge Wells 41
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Amazing Rosie and also lovely Halie…
Amazing Rosie and also lovely Halie love this shopping experience in Tunbridge Wells best shop ever
Will always choose over any other perfumey and shop boots or Fenwicks
Fabulous
Delightful
Wonderful
Perfume experience
10/10
💗
22 June 2026
Unprompted review
Reply from The Perfume Shop - Tunbridge Wells 41
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Andreea,
Andreea,
I’m happy to buy this perfume, excellent customer service.
10 June 2026
Unprompted review
Reply from The Perfume Shop - Tunbridge Wells 41
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Excellent communication skills
Excellent communication skills
Made everything very easy and comfortable for me
Thanks
28 May 2026
Unprompted review
Reply from The Perfume Shop - Tunbridge Wells 41
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Reply from The Perfume Shop - Tunbridge Wells 41
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Excellent service by Tunbridge wells…
Excellent service by Tunbridge wells staff today could not fault them and the service was great and the perfumes even better the Jean Paul gautier perfume latest range perfect. The individual ribbon service to put on the perfumes made it even better. Excellent service from start to finish .
27 May 2026
Unprompted review
Reply from The Perfume Shop - Tunbridge Wells 41
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Staff very helpful and friendly.Really…
Staff very helpful and friendly.Really took the time to make sure I got what I wanted.
I was served by Majka and my husband was served by Andreea
23 May 2026
Unprompted review
Reply from The Perfume Shop - Tunbridge Wells 41
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Fantastic service super friendly and…
Fantastic service super friendly and very efficient well done guys.
Thank you Hayley for exceptional service was a pleasure
22 May 2026
Unprompted review
Reply from The Perfume Shop - Tunbridge Wells 41
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Fantastic service
I was greeted /served by a lovely lady called Hayley who was absolutely fantastic. Very informative about helping me choose the perfect fragrances for family members. Cannot fault at all. Will definitely be coming back. Will need Hayley's help again for more purchasing!
14 May 2026
Unprompted review
Reply from The Perfume Shop - Tunbridge Wells 41
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
All the staff are very friendly
All the staff are very friendly , chatty , helpful ‘ knowledgeable and passionate about fragrance. Pleasure to talk to. Kasia and Rosie are lovely
20 May 2026
Unprompted review
Reply from The Perfume Shop - Tunbridge Wells 41
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Super perfumes and wonderful staff.
All the staff are pleasant and helpful especially Rosie who always has a lovely smile. She was happy to show me a selection of perfumes. I will be visiting the shop again soon.
9 April 2026
Unprompted review
Reply from The Perfume Shop - Tunbridge Wells 41
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Amazing team and amazing products!!
Kasha was so lovely and welcoming, her knowledge of the background behind the perfumes and how they were originally intended to use by the designer was amazing!! Could not recommend more!
3 April 2026
Unprompted review
Reply from The Perfume Shop - Tunbridge Wells 41
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
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