Mai has being a great representative I have ever known…… she is always good with big smiles on her face while serving you. She is a great asset to perfume shop in Surrey Quays branch. Thanks always
Company replied
Location
Switch locationUNIT 31, Surrey Quays Shopping Centre, Redriff Rd, SE16 7LL LONDON, GB
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See what reviewers are saying
Thank you Rume for always giving the best advice when it comes to perfumes, especially when I'm buying for my wife,today I came in to buy a first wedding anniversary gift for my wife and she spent the... See more
Company replied
Mai at The Perfume Shop in Surrey Quays is simply amazing! From the moment you meet her, her warmth, patience, and professionalism shine through. She has an incredible talent for guiding you to the p... See more
Company replied
Corina and Pauline were incredibly kind, helpful and patient whilst I was deciding on which scent to purchase. They took the time to listen, asking who I was purchasing for and see if they could find... See more
Company replied
Company details
- Perfume Store
- also in
- Beauty Product Supplier
- Cosmetics and Perfumes Supplier
- Cosmetics Store
- Flavours, Fragrances and Aroma Supplier
- Hair Product Store
Written by the company
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contact info
UNIT 31, Surrey Quays Shopping Centre, Redriff Rd, SE16 7LL, LONDON, United Kingdom
4.9
Excellent
128 reviews
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Mai has being a great representative I…
Mai has being a great representative I have ever known…… she is always good with big smiles on her face while serving you. She is a great asset to perfume shop in Surrey Quays branch. Thanks always
12 October 2026
Unprompted review
Reply from The Perfume Shop - Surrey Quays 320
Hi Olamide,
Thank you for leaving us a wonderful 5⭐ review! It’s great to know that you were happy with your experience, and we really appreciate you taking the time to share your feedback with us. We look forward to assisting you again in the future.
Many Thanks,
Logan
The Perfume Shop Customer Services
Thank you Rume for always giving the…
Thank you Rume for always giving the best advice when it comes to perfumes, especially when I'm buying for my wife,today I came in to buy a first wedding anniversary gift for my wife and she spent the time to ensure I left with something special for my wife. Thank you again for always being amazing. 10/10 customer service and I'm very pleased 😀
25 September 2026
Unprompted review
Reply from The Perfume Shop - Surrey Quays 320
Hello Humza,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Logan
The Perfume Shop Customer Services
Pauline was amazing
Pauline was amazing, great customer service and knew exactly what I needed. Absolutely brilliant 💯
18 September 2026
Unprompted review
Reply from The Perfume Shop - Surrey Quays 320
Hi Christopher,
Thank you for leaving us an excellent 5⭐ rating! We appreciate you spending the time to share your feedback and we are so pleased that you have had an enjoyable shopping experience with us. We look forward to assisting you again soon.
Kind regards,
Logan
The Perfume Shop Customer Services
Mai,was very help and patience she…
Mai,was very help and patience she taught me how to purchase items on line in store which was very helpful.
10 September 2026
Unprompted review
Reply from The Perfume Shop - Surrey Quays 320
Hi Julian,
Thank you for your 5⭐ rating! We really appreciate your feedback and are so pleased to know you had a great experience shopping with us. We look forward to serving you in the near future.
Kind Regards,
Logan
The Perfume Shop Customer Services
Corina and Pauline were incredibly…
Corina and Pauline were incredibly kind, helpful and patient whilst I was deciding on which scent to purchase. They took the time to listen, asking who I was purchasing for and see if they could find me a scent I liked! They clearly have good knowledge of the stock and the fragrance notes. All of this was delivered with a friendly smile!
Thank you for the great customer experience that I had today! (Surrey Quays)
4 September 2026
Unprompted review
Reply from The Perfume Shop - Surrey Quays 320
Hi Preeya,
Thank you for leaving us an excellent 5⭐ rating! We appreciate you spending the time to share your feedback and we are so pleased that you have had an enjoyable shopping experience with us. We look forward to assisting you again soon.
Kind regards,
Logan
The Perfume Shop Customer Services
Fantastic Mai thanks a lot
Fantastic Mai thanks a lot ! Best ever!!!!!!
3 September 2026
Unprompted review
Reply from The Perfume Shop - Surrey Quays 320
Hi Nodir,
Thank you for leaving us an excellent 5⭐ rating! We appreciate you spending the time to share your feedback and we are so pleased that you have had an enjoyable shopping experience with us. We look forward to assisting you again soon.
Kind regards,
Logan
The Perfume Shop Customer Services
I was served by Mai
I was served by Mai. She is good & nice. Always smiling. Giving me what I want. Made me understand the difference between edt and edt and help me to pick good perfume. Always come to her, if you want to smell good.
25 August 2026
Unprompted review
Reply from The Perfume Shop - Surrey Quays 320
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Always amazing service
Always amazing service. Carole absolutle amazing and professional experience. she helped me with my card rewards .
5 August 2026
Unprompted review
Reply from The Perfume Shop - Surrey Quays 320
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Amazing Lindita
Lindita was very friendly, and helpful. She made my shopping experience seamless. I was literally done in seven minutes, and I walked away with two perfumes that match my tastes perfectly.
3 August 2026
Unprompted review
Reply from The Perfume Shop - Surrey Quays 320
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Mai is absolutely amazing ,so helpful
Mai is absolutely amazing ,so helpful, kind and considerate ..
I go to Surrey Quays branch all the time because her customer service is top notch..You guys are lucky to have her..She's amazing...
30 July 2026
Unprompted review
Reply from The Perfume Shop - Surrey Quays 320
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
I really want to thank Mai for her…
I really want to thank Mai for her amazing expertise and help finding me the perfect smell she really knows her stuff very attentive and friendly service made me feel really comfortable I will definitely be visiting here again
28 July 2026
Unprompted review
Reply from The Perfume Shop - Surrey Quays 320
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Mai was very helpful today
Mai was very helpful today. She located a perfume in another store for me. And she’s always welcoming with a big smile. ⭐
28 July 2026
Unprompted review
Reply from The Perfume Shop - Surrey Quays 320
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
I always have a fantastic experience…
I always have a fantastic experience whenever I visit this perfume shop, thanks to Mai. She is incredibly friendly, knowledgeable, and always takes the time to help. Mai is always happy to tell me about the newest perfumes, explaining the different fragrances and helping me find the perfect scent.
Her excellent customer service and genuine passion for perfumes make every visit enjoyable. She never rushes me and always makes me feel welcome. Thanks to her recommendations, I’ve discovered some wonderful new fragrances. Mai is a real credit to the shop, and I highly recommend asking for her if you visit!
25 July 2026
Unprompted review
Reply from The Perfume Shop - Surrey Quays 320
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Mai served me today
Mai served me today. Everything was great. She offered me a travalo as what I wanted wasn’t in stock. Happy to leave with something.
23 July 2026
Unprompted review
Reply from The Perfume Shop - Surrey Quays 320
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
I am a very concerned person when it…
I am a very concerned person when it comes to customer service, but I was amazed today at the beautiful service I got from Carola. She is exceptional. I bought more than my budget. She is so lovely and warm. She deserves everything good and money raise. I love her already.
21 July 2026
Unprompted review
Reply from The Perfume Shop - Surrey Quays 320
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Carola is so amazing
Carola is so amazing, she is a star. So helpful and great customer service experience
21 July 2026
Unprompted review
Reply from The Perfume Shop - Surrey Quays 320
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Carol is always patient helpful i…
Carol is always patient helpful i always come out with a perfume carol does not rush me always friendly and welcoming
21 July 2026
Unprompted review
Reply from The Perfume Shop - Surrey Quays 320
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
I expected to receive my perfume in the…
I expected to receive my perfume in the post. Still hasn't arrived.
I went to Surrey Quays branch gor a refund. I didn't get one. They wanted me to wait longer. Got an apology & 3 small Dior samples.
I purchased another bottle of same perfume.
6 July 2026
Reply from The Perfume Shop - Surrey Quays 320
Hello Yvonne,
I was very sorry to read about your experience and sincerely apologise for the delay in receiving your order.
Having looked into your case, I can see that your parcel was successfully delivered on 13/07/2026. I completely appreciate that this was much later than expected and understand why you chose to purchase another bottle in the meantime.
I am also sorry for the inconvenience this caused and appreciate your patience while the delivery was completed.
Thank you for taking the time to share your feedback, and please accept my sincere apologies again for the disappointment caused.
Kind regards,
Jasmyn
The Perfume Shop Customer Services
Brilliant customer service from…
Brilliant customer service from Pauline. Every time I buy something Pauline is always there to help.
13 July 2026
Unprompted review
Reply from The Perfume Shop - Surrey Quays 320
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
The Perfume Shop, Surrey Quays
I've been buying stuff from this shop for quite some time and these beautiful ladies, Tanzena and Pauline from surrey store, who have been very helpful, confident and patient with their Job and they help me give good recommendations for gifts for my special family and friends. I recommend a pay rise and treats for them.
11 July 2026
Unprompted review
Reply from The Perfume Shop - Surrey Quays 320
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
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