I was served by Anthony and he was extremely helpful and very knowledgeable. He told me the benefits of having a membership card and I left feeling that I had got a good deal.
Company replied
Location
Switch locationUnit 14, West Quay Shopping Centre, SO15 1QD Southampton, England, GB
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See what reviewers are saying
Was great visiting The perfume shop like always. And thanks to Anthony who provides the best service. So friendly and very co operative. Thank you Anthony for your lovely suggestions.
Company replied
Went into the perfume store in westquay looking for a new scent, the lady was really helpful and went out of her way to help and recommend a few, one of them i purchased. Later ordered some perfume on... See more
Company replied
Anthony was very friendly and helpful. He gave me time to look around first and then offered support when needed. He was great at recommending alternative options to the one I was considering, whi... See more
Company replied
Company details
- Perfume Store
- also in
- Beauty Product Supplier
- Cosmetics and Perfumes Supplier
- Cosmetics Store
- Flavours, Fragrances and Aroma Supplier
- Hair Product Store
Written by the company
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contact info
Unit 14, West Quay Shopping Centre, SO15 1QD, Southampton, England, United Kingdom
4.9
Excellent
220 reviews
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Anthony was absolutely fantastic in…
Anthony was absolutely fantastic in helping us choose fragrance that suited us, we will definitely return again to the the West Quay store.
20 October 2026
Unprompted review
Reply from The Perfume Shop - Southampton West Quay 375
Hi Stuart,
Thank you for leaving us a wonderful 5⭐ review! It’s great to know that you were happy with your experience, and we really appreciate you taking the time to share your feedback with us. We look forward to assisting you again in the future.
Many Thanks,
Logan
The Perfume Shop Customer Services
Great customer service
I was served by Anthony and he was extremely helpful and very knowledgeable. He told me the benefits of having a membership card and I left feeling that I had got a good deal.
17 October 2026
Unprompted review
Reply from The Perfume Shop - Southampton West Quay 375
Hi Gina,
Thank you for leaving us an excellent 5⭐ rating! We appreciate you spending the time to share your feedback and we are so pleased that you have had an enjoyable shopping experience with us. We look forward to assisting you again soon.
Kind regards,
Logan
The Perfume Shop Customer Services
Reply from The Perfume Shop - Southampton West Quay 375
Hi Olden,
Thank you for leaving us a wonderful 5⭐ review! It’s great to know that you were happy with your experience, and we really appreciate you taking the time to share your feedback with us. We look forward to assisting you again in the future.
Many Thanks,
Logan
The Perfume Shop Customer Services
Anthony was very helpful.
Anthony was very helpful and wonderfully polite. Exceptional service.
13 October 2026
Unprompted review
Reply from The Perfume Shop - Southampton West Quay 375
Hello Karen,
Thank you for your 5⭐ rating! Your feedback is very much appreciated, and we are thrilled that you have had a super shopping experience with us. We look forward to helping you again soon.
Kind regards,
Logan
The Perfume Shop Customer Services
We had a great experience there
We had a great experience there, the employee who helped us out was very helpful and friendly, the staffs name was Anthony I believe
9 October 2026
Unprompted review
Reply from The Perfume Shop - Southampton West Quay 375
Hello William,
Thank you for your 5⭐ rating! Your feedback is very much appreciated, and we are thrilled that you have had a super shopping experience with us. We look forward to helping you again soon.
Kind regards,
Logan
The Perfume Shop Customer Services
Was great visiting The perfume shop…
Was great visiting The perfume shop like always. And thanks to Anthony who provides the best service. So friendly and very co operative. Thank you Anthony for your lovely suggestions.
9 October 2026
Unprompted review
Reply from The Perfume Shop - Southampton West Quay 375
Hello Hudaida,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Logan
The Perfume Shop Customer Services
Tanya has been really great help in…
Tanya has been really great help in choosing perfumes! Will be back for sure.
9 October 2026
Unprompted review
Reply from The Perfume Shop - Southampton West Quay 375
Hello Sha,
Thank you for leaving us an amazing 5⭐ rating! Your feedback is very much appreciated, and we are thrilled that you have had a great shopping experience with us. We look forward to serving you again soon.
Many Thanks,
Logan
The Perfume Shop Customer Services
Aftershave i bought was damaged when it…
Aftershave i bought was damaged when it was opened return was so easy and no bother. Staff member so helpful and friendly.
1 October 2026
Reply from The Perfume Shop - Southampton West Quay 375
Hello Ang,
Thank you for leaving us an amazing 5⭐ rating! Your feedback is very much appreciated, I'm glad to hear you have had a good experience when you returned and had your aftershave replaced. we are thrilled that you have had a great shopping experience with us. We look forward to serving you again soon.
Many Thanks,
Logan
The Perfume Shop Customer Services
I was served by Emily she was soooo…
I was served by Emily she was soooo nice it helped me with the best gift for my brother in law specially when she advised me to wrapped up the gift soooooo beautiful.
5 October 2026
Unprompted review
Reply from The Perfume Shop - Southampton West Quay 375
Hi Alisa,
Thank you for leaving us a wonderful 5⭐ review! It’s great to know that you were happy with your experience, and we really appreciate you taking the time to share your feedback with us. We look forward to assisting you again in the future.
Many Thanks,
Logan
The Perfume Shop Customer Services
thanks to Antony for his help he was a…
thanks to Antony for his help he was a absolute star
1 October 2026
Unprompted review
Reply from The Perfume Shop - Southampton West Quay 375
Hello Nathan,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Logan
The Perfume Shop Customer Services
Really good customers service thank you…
Really good customers service thank you so much to Antony and Maddie!
1 October 2026
Unprompted review
Reply from The Perfume Shop - Southampton West Quay 375
Hi Jasmine,
Thank you for leaving us a wonderful 5⭐ review! It’s great to know that you were happy with your experience, and we really appreciate you taking the time to share your feedback with us. We look forward to assisting you again in the future.
Many Thanks,
Logan
The Perfume Shop Customer Services
Maryam
Maryam, and Anthony were very helpful, polite & served our needs perfectly.
Not pressurising but informative, and helped us pick a great gift.
Highly recommend
30 September 2026
Unprompted review
Reply from The Perfume Shop - Southampton West Quay 375
Hello Oliver,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Logan
The Perfume Shop Customer Services
Great experience
30 September 2026
Unprompted review
Reply from The Perfume Shop - Southampton West Quay 375
Hi Camila,
Thank you for leaving us an excellent 5⭐ rating! We appreciate you spending the time to share your feedback and we are so pleased that you have had an enjoyable shopping experience with us. We look forward to assisting you again soon.
Kind regards,
Logan
The Perfume Shop Customer Services
Antony was very helpful and friendly in…
Antony was very helpful and friendly in the Southampton store
29 September 2026
Unprompted review
Reply from The Perfume Shop - Southampton West Quay 375
Hello Laura,
Thank you for your 5⭐ rating! Your feedback is very much appreciated, and we are thrilled that you have had a super shopping experience with us. We look forward to helping you again soon.
Kind regards,
Logan
The Perfume Shop Customer Services
Knowledgeable friendly staff
Went into the perfume store in westquay looking for a new scent, the lady was really helpful and went out of her way to help and recommend a few, one of them i purchased. Later ordered some perfume online came next day super quick.
17 September 2026
Reply from The Perfume Shop - Southampton West Quay 375
Hello Maria,
Thank you for leaving us an amazing 5⭐ rating! Your feedback is very much appreciated, and we are thrilled that you have had a great shopping experience with us. We look forward to serving you again soon.
Many Thanks,
Logan
The Perfume Shop Customer Services
Lucy was extremely helpful. She helped me to choose the most beautiful fragrance
Lucy was extremely helpful. She took the time to help me choose the most beautiful fragrance.
28 September 2026
Unprompted review
Reply from The Perfume Shop - Southampton West Quay 375
Hello Yuland,
Thank you for leaving us an amazing 5⭐ rating! Your feedback is very much appreciated, and we are thrilled that you have had a great shopping experience with us. We look forward to serving you again soon.
Many Thanks,
Logan
The Perfume Shop Customer Services
Super customer experience with Anthony!
26 September 2026
Unprompted review
Reply from The Perfume Shop - Southampton West Quay 375
Hello Clare,
Thank you for your 5⭐ rating! Your feedback is very much appreciated, and we are thrilled that you have had a super shopping experience with us. We look forward to helping you again soon.
Kind regards,
Logan
The Perfume Shop Customer Services
Served by Anthony today
Served by Anthony today, super friendly and a pleasure to deal with, thank you Anthony!
26 September 2026
Unprompted review
Reply from The Perfume Shop - Southampton West Quay 375
Hi Reece,
Thank you for your 5⭐ rating! We really appreciate your feedback and are so pleased to know you had a great experience shopping with us. We look forward to serving you in the near future.
Kind Regards,
Logan
The Perfume Shop Customer Services
Anthony served me today
Anthony served me today. Nice quick sale. Appreciated his help
25 September 2026
Unprompted review
Reply from The Perfume Shop - Southampton West Quay 375
Hi,
Thank you for leaving us a wonderful 5⭐ review! It’s great to know that you were happy with your experience, and we really appreciate you taking the time to share your feedback with us. We look forward to assisting you again in the future.
Many Thanks,
Logan
The Perfume Shop Customer Services
Thank you Anthony for your fab service
25 September 2026
Unprompted review
Reply from The Perfume Shop - Southampton West Quay 375
Hello Elaine,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Logan
The Perfume Shop Customer Services
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