I popped in to get a gift for my daughter for passing her exams. Both Naila and Morven were so kind helping choose a perfume and advising on offers available. They told me about the personalised ribbo... See more
Company replied
Unit 40, St. John�s Centre, PH1 4UX PERTH, GB
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I popped in to get a gift for my daughter for passing her exams. Both Naila and Morven were so kind helping choose a perfume and advising on offers available. They told me about the personalised ribbo... See more
Company replied
As I was buying for someone else I needed help and advice. I was served by Naila. She was so patient, helpful, p leasant and friendly. I was not rushed and when I didn't like the perfumes she just k... See more
My granddaughter and I were served by Abi. She was very helpful and had a lovely manner towards me and my granddaughter, (aged 10), who was buying perfume for her mum. She gift wrapped our purchase be... See more
Company replied
Hi was served by Naila and bought perfume for my daughters birthday. She was very helpful and cheery she even gave my husband some samples for being so patient .
Company replied
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Unit 40, St. John�s Centre, PH1 4UX, PERTH, United Kingdom
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shopping experience was amazing, both chole and naila were amazing at helping me and helping pick out the best scent for me. would highly recommend going back. will be recommending to family and friends. spot on customer service.

Reply from The Perfume Shop - Perth 47
Was served by Morven who helped me to select a new perfume for myself that I would never have looked at before. Now have a lovely summer smell, just need summer now.

Reply from The Perfume Shop - Perth 47
I went shopping for perfume today, I really liked the service of Naila. The perfume is great and the service is wow😍

Reply from The Perfume Shop - Perth 47
Popped in for a gift for my wife’s birthday, Naila was very helpful and all the staff gave fantastic customer service.

Reply from The Perfume Shop - Perth 47
Chloe served me and was very helpful with helping me pick a perfume and told me the returns policy as I wasn't sure what one the person i was buying for already had. My experience in store was pleasant staff are very nice and friendly would recommend going if your needing advice as Chloe guided me and helped me and all the other members of staff are the same

Reply from The Perfume Shop - Perth 47
Very easy to navigate the site and payment methods good choice and a very fast delivery excellent and a great price

Reply from The Perfume Shop - Perth 47
Absolutely amazing service from naila , gift wrapped made my life very easy will definitely be back

Reply from The Perfume Shop - Perth 47
Shopped in the Perth store today and was served by Chloe. She was a great help and finding me a new scent. I was stuck on the same one for years and she gave me a choice of three. The most unexpected scent was my favourite! I will definitely return, perfect service.

Reply from The Perfume Shop - Perth 47
Chloe and Debbie were excellent staff

Reply from The Perfume Shop - Perth 47

Reply from The Perfume Shop - Perth 47
Morven and Debbie helped me choose exactly what I was looking for. They are knowledgable and extremely helpful using a lot of lovely fragrance samples. I also received discount and would recommend buying from here.

Reply from The Perfume Shop - Perth 47
Naila was absolutely amazing and very helpful!! Chloe & Lynn were smiling in the background

Reply from The Perfume Shop - Perth 47
Went in today and as a typical man buying for my wife I was a tad clueless. Chloe couldn’t have helped out more. Amazing service and lots of wonderful advice on new scents and what’s would be a best choice of gift …

Reply from The Perfume Shop - Perth 47
Naila and chloe were amazing with helping me get a birthday gift amazing customer service

Reply from The Perfume Shop - Perth 47
Thank you very much Naila, I am buying from the store and not online because of you ❤️ each time you make me feel special and important 👏🙌

Reply from The Perfume Shop - Perth 47
Debbie and Naila are extremely helpful and courteous. It is a pleasure going into the store.

Reply from The Perfume Shop - Perth 47
Very friendly and helpful lady Naila made a great shopping experience

Reply from The Perfume Shop - Perth 47
Went in today to buy my husband a birthday gift. Came in completely unsure of what I was looking for. Debbie was welcoming and took her time showing me different fragrances. We picked one together and I couldn’t have been happier with the choice. Thank you Perth Perfume shop for having such wonderful staff.

Reply from The Perfume Shop - Perth 47
Perth store Scotland St. John’s centre
Well… what an experience I had in tps today, I like to go in and get the little pods to try different perfumes to see what lingers etc as you do, I was served today by a lovely lady called Debbie and another lady called naila what an absolute crack we had the most down to earth funny ladies they went above and beyond and no matter how many perfumes I wanted to smell test or buy they were more than happy to help. I was in the shop for maybe 15/20 minutes and what a pleasant experience it was. They deserve some recognition for the work they do. Thank you again ladies for the help will be back in soon

Reply from The Perfume Shop - Perth 47
I visited the Perth shop on the 4th February and the two staff members could not have been more helpful. As an older male and having made a mistake in a purchase in another perfume shop the staff kept me right. So happy buyer, happy wife

Reply from The Perfume Shop - Perth 47
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