I recently ordered a perfume online from this shop, mainly because it was advertised as coming with a free travel bag that would be automatically added to the basket. However, when I went to collec... See more
Company replied
Location
Switch locationUnit 88, Arndale Shopping Centre, LU1 2LJ LUTON, GB
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See what reviewers are saying
I had a really great experience in the shop, and I want to give special thanks to Alex for his excellent service. He was incredibly friendly, helpful, and made me feel welcome from the moment I arrive... See more
Company replied
I had such a lovely experience at the perfume shop last week. The staff member caitlyn who helped me was absolutely amazing—so friendly, patient, and genuinely helpful. She took the time to understa... See more
Company replied
First time walking into a shop to get something and I met an amazing person who attended to me, his name is Alex , he was such a darling, was patient with me and very helpful. Because of him I would... See more
Company replied
Company details
- Perfume Store
- Beauty Product Supplier
- Cosmetics and Perfumes Supplier
- Cosmetics Store
- Flavours, Fragrances and Aroma Supplier
- Hair Product Store
Written by the company
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contact info
Unit 88, Arndale Shopping Centre, LU1 2LJ, LUTON, United Kingdom
4.6
Excellent
54 reviews
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Free gift non existent
I recently ordered a perfume online from this shop, mainly because it was advertised as coming with a free travel bag that would be automatically added to the basket.
However, when I went to collect my order from the Luton Mall store, I was told that there was no free bag available. I then contacted customer support, but unfortunately the issue wasn’t resolved.
I don't want to sound petty, but more something for others to be aware of. The offer was a key factor in my decision to purchase, so it was disappointing that it wasn’t honoured or clarified at the point of collection.
Overall just worth double-checking promotional offers before relying on them.
27 April 2026
Unprompted review
Reply from The Perfume Shop - Luton 104
Hello Gelu,
Thank you for taking the time to leave your review, and I’m really sorry to hear about your experience.
I completely understand your disappointment, especially as the free gift was an important part of your decision to purchase, and I’m sorry for the inconvenience this has caused.
I have looked into this for you and, as a gesture of goodwill, I have applied 100 reward points to your account. Please allow up to 72 hours for these to appear.
I’m very sorry that this wasn’t handled as expected on this occasion, and I appreciate you bringing this to our attention.
Kind regards,
Jasmyn
The Perfume Shop Customer Services
Cody and Caitlyn at the Luton branch…
Cody and Caitlyn at the Luton branch have amazing customer care. Took their time with me till I got the scent I wanted. Great assets to your team!!
16 April 2026
Unprompted review
Reply from The Perfume Shop - Luton 104
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Left the shop with a smile thanks to Alex
I had a really great experience in the shop, and I want to give special thanks to Alex for his excellent service. He was incredibly friendly, helpful, and made me feel welcome from the moment I arrived. He took the time to help me with everything I needed and did it with such a positive attitude. It’s rare to come across customer service this good, and he truly made my day. Alex is an absolute credit to the shop!
11 April 2026
Unprompted review
Reply from The Perfume Shop - Luton 104
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
First time walking into a shop to get…
First time walking into a shop to get something and I met an amazing person who attended to me, his name is Alex , he was such a darling, was patient with me and very helpful. Because of him I would love to come around again.
4 April 2026
Unprompted review
Reply from The Perfume Shop - Luton 104
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
top class customer service
exemplary customer service from Cody (codi?) ! She was super informative and helpful, absolute pleasure to deal with and really made for a great shopping experience.
2 April 2026
Unprompted review
Reply from The Perfume Shop - Luton 104
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Michael in the luton branch was very helpful
Thank you Michael for your patience in helping me find the best fragrance for my wedding.
30 March 2026
Unprompted review
Reply from The Perfume Shop - Luton 104
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Amazing experience by Caitlyn
I had such a lovely experience at the perfume shop last week. The staff member caitlyn who helped me was absolutely amazing—so friendly, patient, and genuinely helpful. She took the time to understand what I was looking for and guided me to the perfect eid gift without any pressure. You can really tell she cares about customers and loves what she does. It made the whole experience feel special. Thank you again! ✨
18 March 2026
Unprompted review
Reply from The Perfume Shop - Luton 104
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Excellent customer service from Cody…
Excellent customer service from Cody (18/03/26) Such a lovely lady, probably has no idea I am writing this but wanted to leave a good review for her!
18 March 2026
Unprompted review
Reply from The Perfume Shop - Luton 104
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Excellent customer service
I was served by Cody, she’s a wonderful worker. She is very engaging and is such a lovely person. She’s very enthusiastic and i absolutely loved talking to her. She gave wonderful suggestions and really helped when it came to finding my favourite perfume
5 March 2026
Unprompted review
Reply from The Perfume Shop - Luton 104
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
The customer service from Cody was…
The customer service from Cody was great. She was very helpful and helped find new scents. Also very kind and fun to talk to.
5 March 2026
Unprompted review
Reply from The Perfume Shop - Luton 104
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
was served by cody such an amazing…
was served by cody such an amazing worker so kind and positive provided the best service to us
4 March 2026
Unprompted review
Reply from The Perfume Shop - Luton 104
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I came in today to purchase a perfume…
I came in today to purchase a perfume and was served by the gorgeous Cody she is honestly a sweetheart the best customer service I have ever seen !!!!
4 March 2026
Unprompted review
Reply from The Perfume Shop - Luton 104
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I wanted to say that Cody was amazing…
I wanted to say that Cody was amazing throughout so positive, so helpful and clearly wanting to do the best job for customers. I saw that with other customers before me. I hope you go very far, Cody. Thank you for bringing a smile to my face and a spring in my step to move towards my own goals with such passion, vibrancy and positivity. Love seeing women excelling and putting their best foot forward. Thank you for helping me with my CK Beauty perfume that I’d been struggling to find for months. :)
7 February 2026
Unprompted review
Reply from The Perfume Shop - Luton 104
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Cody was excellent!
Cody was really helpful and so so friendly, she made the whole experience so much more enjoyable. Spent a while chatting and she was nothing but lovely! will definitely be coming back! 5 ⭐️
26 January 2026
Unprompted review
Reply from The Perfume Shop - Luton 104
Hello,
We're happy to hear that you found your experience so enjoyable! We appreciate your kind words and are so glad that our team member was helpful. We look forward to your next visit!
Kind regards,
Jasmyn
The Perfume Shop
Cody had great customer skills
Cody had great customer skills, was very chatty which made me feel comfortable and welcome, she was extremely helpful snd i would be happy to come back to the store again
26 January 2026
Unprompted review
Reply from The Perfume Shop - Luton 104
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Great customer service from kaitlyn
Had a lovely experience, kaitlyn is a credit to the store she made it an easy shop and helped me massively. Excellent gift wrapping aswell, will be coming back.
28 December 2025
Unprompted review
Reply from The Perfume Shop - Luton 104
Hi,
Thanks for your feedback. It's great to hear of your 5* experience, have a lovely New Year.
The Perfume Shop
Thanks once again…
I visited The perfume shop luton again today. Thank you Cody for making my visit and buying experience Amazing.
23 November 2025
Unprompted review
Reply from The Perfume Shop - Luton 104
Hi,
Thanks for your review.
It's great to hear your feedback. We appreciate you!
The Perfume Shop.
Cody’s excellent customer service
Cody made my experience great with her knowledge on the different types of products and gave overall superb customer service
23 November 2025
Unprompted review
Reply from The Perfume Shop - Luton 104
Hi,
Thanks for your review.
It's great to hear your feedback. We appreciate you!
The Perfume Shop.
Reply from The Perfume Shop - Luton 104
Hi,
Thanks for your review! It's great to hear your feedback on your recent experience. We appreciate you.
Kind regards,
Sharain - The Perfume Shop
"I recently ordered from perfume shop
"I recently ordered from PerfumeShop.com after seeing their high rating on Trustpilot, and I'm happy to say they lived up to the hype! The website was easy to navigate, and I found exactly what I was looking for at a great price. My order arrived quickly and was packaged securely. Plus, they included a few samples, which was a nice surprise. Overall, a fantastic shopping experience, and I'll definitely be ordering from them again."
12 November 2025
Reply from The Perfume Shop - Luton 104
Hi,
Thanks for a lovely review. We value you and thank you for choosing us to shop with.
Kind regards,
Sharain - The Perfume Shop
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