We visited Leicester Highcross today to purchase an aftershave for my husband. The service from the lady was excellent, the fragrance we wanted had been discontinued so she recommended alternatives an... See more
Company replied
Location
Switch locationUnit 54, The Shires Shopping Centre, LE1 4FQ LEICESTER, GB
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See what reviewers are saying
lovely experience, I was served by the very supportive and helpful staff Azar. He really took the time and effort to recommend perfumes based on what we like, and had the patience of a saint with us g... See more
Company replied
Aaisha and Aaliyah at the Leicester branch were really helpful. They were happy to show me a range of perfumes based off what I like and gave me personalised recommendations. I ended up finding the pe... See more
Company replied
I have visited the perfume shop in Leicester town centre twice now last year around Christmas within the last week and received the same fantastic service from the same individual, Cara. Both times I... See more
Company replied
Company details
- Perfume Store
- also in
- Beauty Product Supplier
- Cosmetics and Perfumes Supplier
- Cosmetics Store
- Flavours, Fragrances and Aroma Supplier
- Hair Product Store
Written by the company
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contact info
Unit 54, The Shires Shopping Centre, LE1 4FQ, LEICESTER, United Kingdom
4.8
Excellent
167 reviews
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Store manager for this shop extremely…
Store manager for this shop extremely unhelpful to support and help to return 2 items. This due to me getting a new card from bank. Only on Monday 23 December pm . Store manager in my view extremely rude and very unhelpful I. Her approach over return. She trying to argue fact over receipt status refund policy. When I quized her she when on to a different policy . After me requesting a copy of this policy it was declined. Also requested area manager information this was declined to. Not very surprised at all.
The over first time experience outrageous and poor and I question ❓ if store manager fit enough to be in charge of store
I would even give 1 star rating if I could.
It's was clear from my experience on Monday that all they were bothered about sales.
Even when I showed bank statements she still refused to refund it.
23 December 2024
Unprompted review
Well done
The girl at the till was amazing ! Serving, wrapping, advising all on her own and with a smile on her face in a very busy shop! She was brilliant
12 December 2024
Great service
Great service, product was sold out in store. The sales assistant ordered the product and had it delivered to my home address for free. Brilliant thank you
1 December 2024
Excellent service didn’t have the…
Excellent service didn’t have the bottle I wanted in stock so ordered for home delivery received it 2 days later. Highly recommend.
1 December 2024
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