I had such a wonderful experience shopping here! While the selection is great, what really sets this shop apart is the team. The staff are attentive and friendly, but I particularly want to highlight... See more
Location
Switch location9 Trinity Square,, CO1 1JR COLCHESTER, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Jullie was an absolute star! 🌟 She was so lovely, friendly, and helpful, and her customer service was amazing. She made the whole experience even better and helped me find exactly what I was looking... See more
Company replied
Really good, only thing to not get the full 5 stars was on the personalised ribbon the letters were rubbing off other than that fab. Fast delivery Good communication Definitely recommend
Company replied
The branch in colchester has excellent customer service. All thanks to Jules, the loveliest lady ive ever come across. Always a pleasure seeing her, makes buying perfumes so much fun. Always have to p... See more
Company replied
Company details
- Perfume Store
- also in
- Beauty Product Supplier
- Cosmetics and Perfumes Supplier
- Cosmetics Store
- Flavours, Fragrances and Aroma Supplier
- Hair Product Store
Written by the company
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contact info
9 Trinity Square,, CO1 1JR, COLCHESTER, United Kingdom
4.9
Excellent
163 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I had such a wonderful experience…
I had such a wonderful experience shopping here! While the selection is great, what really sets this shop apart is the team. The staff are attentive and friendly, but I particularly want to highlight Julie from the Colchester branch. She is such an amazing, warm, and helpful lady who completely elevated my visit. Thank you.
26 October 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Jullie was an absolute star
Jullie was an absolute star! 🌟 She was so lovely, friendly, and helpful, and her customer service was amazing. She made the whole experience even better and helped me find exactly what I was looking for. The perfume shop was brilliant, and Jullie truly deserves a special mention for going above and beyond. Thank you for such a wonderful experience. I’ll definitely be back! ❤️
22 October 2026
Unprompted review
Reply from The Perfume Shop - Colchester 189
Hello Saud,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Logan
The Perfume Shop Customer Services
India was amazing she was so…
India was amazing she was so knowledgeable and made me feel so welcome I found my perfect scent she is such good energy and the best sales women.
15 October 2026
Unprompted review
Reply from The Perfume Shop - Colchester 189
Hi Yana,
Thank you for leaving us an excellent 5⭐ rating! We appreciate you spending the time to share your feedback and we are so pleased that you have had an enjoyable shopping experience with us. We look forward to assisting you again soon.
Kind regards,
Logan
The Perfume Shop Customer Services
Very good customer service from Niamh…
Very good customer service from Niamh at Colchester branch. Very patient and understanding. Sometimes you want something different. Niamh listened and finally I found something that I really liked the smell of. So thank you Niamh.
17 October 2026
Unprompted review
Reply from The Perfume Shop - Colchester 189
Hi Georgina,
Thank you for leaving us a wonderful 5⭐ review! It’s great to know that you were happy with your experience, and we really appreciate you taking the time to share your feedback with us. We look forward to assisting you again in the future.
Many Thanks,
Logan
The Perfume Shop Customer Services
The branch in colchester has excellent…
The branch in colchester has excellent customer service. All thanks to Jules, the loveliest lady ive ever come across. Always a pleasure seeing her, makes buying perfumes so much fun. Always have to pop by once shes in and leave with a perfume in hand.
12 October 2026
Unprompted review
Reply from The Perfume Shop - Colchester 189
Hello Marium,
Thank you for leaving us an amazing 5⭐ rating! Your feedback is very much appreciated, and we are thrilled that you have had a great shopping experience with us. We look forward to serving you again soon.
Many Thanks,
Logan
The Perfume Shop Customer Services
Wonderful customer service
Wonderful customer service at Colchester! Jules👑 knows her customers really well. She remembers my preferences and always makes favourable recommendations.
Aileen
27 September 2026
Unprompted review
Reply from The Perfume Shop - Colchester 189
Hi Arike,
Thank you for leaving us a wonderful 5⭐ review! It’s great to know that you were happy with your experience, and we really appreciate you taking the time to share your feedback with us. We look forward to assisting you again in the future.
Many Thanks,
Logan
The Perfume Shop Customer Services
I had planned to buy x3 perfumes today…
I had planned to buy x3 perfumes today but wasn’t entirely sure which ones I was going to buy before heading to the store. On getting to the store, Chantel offered to help me and asked a few questions about what I was looking for. I told her my price range and the types of scents I normally like.
Chantel was so helpful and patient with me and I did not feel rushed at all. I was then able to narrow down my choices but was still finding it hard to pick the final 3. Even at this point she didn’t rush me which I appreciated and I also did not feel pressured to buy anything.
In the end I was able to pick 3 and even decided on a 4th perfume because she truly made me feel like I mattered in the time she spent with me looking for the right scents. Chantel was fab, great customer service from her. Also the 20% off they are offering in store at the moment made it even so much better lol. Thank you Chantel
16 September 2026
Unprompted review
Reply from The Perfume Shop - Colchester 189
Hi Rachel,
Thank you for your 5⭐ rating! We really appreciate your feedback and are so pleased to know you had a great experience shopping with us. We look forward to serving you in the near future.
Kind Regards,
Logan
The Perfume Shop Customer Services
Amazing service from Jules
Amazing service from Jules, so helpful and knew exactly what perfume scents i liked. Great service, beautiful lady I will definitely be back x
13 September 2026
Unprompted review
Reply from The Perfume Shop - Colchester 189
Hello Emma,
Thank you for leaving us an amazing 5⭐ rating! Your feedback is very much appreciated, and we are thrilled that you have had a great shopping experience with us. We look forward to serving you again soon.
Many Thanks,
Logan
The Perfume Shop Customer Services
I had a good experience with Jules
I had a good experience with Jules. She’s amazing and has a good customer service.
12 September 2026
Unprompted review
Reply from The Perfume Shop - Colchester 189
Hello Odighizuwa,
Thank you for your 5⭐ rating! Your feedback is very much appreciated, and we are thrilled that you have had a super shopping experience with us. We look forward to helping you again soon.
Kind regards,
Logan
The Perfume Shop Customer Services
Visited the same shop again after 5…
Visited the same shop again after 5 months. Served by the same lady (India). Very knowledgeable and helpful. She makes you feel welcomed.
Highly recommended.
11 September 2026
Unprompted review
Reply from The Perfume Shop - Colchester 189
Hello Mohammad,
Thank you for your 5⭐ rating! Your feedback is very much appreciated, and we are thrilled that you have had a super shopping experience with us. We look forward to helping you again soon.
Kind regards,
Logan
The Perfume Shop Customer Services
Amazing service from jules
Amazing service from jules, great experience, showed me all the options and was so good i came back a second time in the same day.
11 September 2026
Unprompted review
Reply from The Perfume Shop - Colchester 189
Hi Krzysztof,
Thank you for leaving us a wonderful 5⭐ review! It’s great to know that you were happy with your experience, and we really appreciate you taking the time to share your feedback with us. We look forward to assisting you again in the future.
Many Thanks,
Logan
The Perfume Shop Customer Services
I was served by Julie she was very…
I was served by Julie she was very helpful and welcoming
11 September 2026
Unprompted review
Reply from The Perfume Shop - Colchester 189
Hello Chelsea,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Logan
The Perfume Shop Customer Services
Reply from The Perfume Shop - Colchester 189
Hello Christopher,
Thank you for your 5⭐ rating! Your feedback is very much appreciated, and we are thrilled that you have had a super shopping experience with us. We look forward to helping you again soon.
Kind regards,
Logan
The Perfume Shop Customer Services
I was served by a lovely lady ah i…
I was served by a lovely lady ah i forgot her name she even told me that someone recently forgot her name - sorry !
Very helpful - took her time going over different scents and didn’t rush me and even gift wrapped for me perfectly.
7 September 2026
Unprompted review
Reply from The Perfume Shop - Colchester 189
Hi Karl,
Thank you for leaving us a wonderful 5⭐ review! It’s great to know that you were happy with your experience, and we really appreciate you taking the time to share your feedback with us. We look forward to assisting you again in the future.
Many Thanks,
Logan
The Perfume Shop Customer Services
Undecided
Went into the shop today, not really knowing what I wanted, but defiantly what I didn’t. India was so helpful, bought out enough choices for me to choose from and when I had narrowed it down let me have a spray of both to go away and think about it, which we did.
I had previously been into your rivals shops and had favourites from there too and over lunch reviewed them all.
Went back with my top 3 (which was actually 1 from each shop) still undecided, but did know who had given me the best customer service so far. India, you done well helping me make a decision & putting up with my friend 😂 yes I did end up with 2 but I had a feeling I would anyway.
Thank you for all your help!
3 September 2026
Unprompted review
Reply from The Perfume Shop - Colchester 189
Hello Debora,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Logan
The Perfume Shop Customer Services
Julia the queen of the perfume shop
Julia the queen of the perfume shop was wonderful today, she was incredibly helpful in assisting us select a perfume!
3 September 2026
Unprompted review
Reply from The Perfume Shop - Colchester 189
Hi Jack,
Thank you for your 5⭐ rating! We really appreciate your feedback and are so pleased to know you had a great experience shopping with us. We look forward to serving you in the near future.
Kind Regards,
Logan
The Perfume Shop Customer Services
The jewel in the crown amazing customer…
The jewel in the crown amazing customer service not all about the sale ask good questions to find what you really want perfect customer service credit to the colchester store. 10 out of 10.
3 September 2026
Unprompted review
Reply from The Perfume Shop - Colchester 189
Hi Lee,
Thank you for leaving us an excellent 5⭐ rating! We appreciate you spending the time to share your feedback and we are so pleased that you have had an enjoyable shopping experience with us. We look forward to assisting you again soon.
Kind regards,
Logan
The Perfume Shop Customer Services
I was served by India and julie
I was served by India and julie, they were amazing and very helpful and professional. Thank you girls. I felt very welcome and will definitely be returning
3 September 2026
Unprompted review
Reply from The Perfume Shop - Colchester 189
Hello Mihaela,
Thank you for leaving us an amazing 5⭐ rating! Your feedback is very much appreciated, and we are thrilled that you have had a great shopping experience with us. We look forward to serving you again soon.
Many Thanks,
Logan
The Perfume Shop Customer Services
Very helpful and polite staff
Very helpful and polite staff. Especially Jules, she was extremely friendly.
31 August 2026
Unprompted review
Reply from The Perfume Shop - Colchester 189
Hello,
Thank you for leaving us a wonderful 5⭐ review! It’s great to know that you were happy with your experience, and we really appreciate you taking the time to share your feedback with us.
We look forward to assisting you again in the future.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Honestly
Honestly, the lady who attended to me deserves a raise
She was so kind, patient, and helpful. The only problem is… I’ve completely forgotten her name. But I remember everything else — she had just returned from her holiday and told me it was her first day back at work.
And this woman had the patience of a saint. She showed me so many different perfumes and gave me plenty of options to choose from because, apparently, choosing a perfume for your girlfriend is a serious life decision.
I actually came in to pick a perfume as a birthday gift for my girlfriend, and she even wished her a happy birthday. At that point, I knew I was in good hands.
Thank you so much for the wonderful service. I’ll definitely be back again and next time, I promise I’ll remember your name 😂😂 cheers guys
31 August 2026
Unprompted review
Reply from The Perfume Shop - Colchester 189
Hello,
Thank you so much for your 5⭐ review! We’re really pleased to hear that you had such a positive experience shopping with us. We truly appreciate your feedback and hope to welcome you back again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.