I had such a lovely experience in the perfume shop thanks to Jane. She was so friendly, welcoming and genuinely helpful without being pushy at all. She took the time to listen to what I was looking fo... See more
Company replied
Location
Switch location160 Braehead Shopping Centre, Kings Inch Rd, G51 4BS GLASGOW, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Great website, easy to use Love that you get rewards and 10% off favourite brand Quick free delivery and amazing perfumes. I wouldn't shop anywhere else for perfumes for me or presents for family... See more
Company replied
Was in your braehead store and had a great experience. Jane was lovely and super helpful. She was very patient with us as we couldn’t decide on a perfume for a good while and she helped us pi... See more
Company replied
Lovely service from Ling. advised me I had points to use with my loyalty card & saved £10. Did a great job personalising & wrapping our gift. Will definitely return.
Company replied
Company details
- Perfume Store
- Beauty Product Supplier
- Cosmetics and Perfumes Supplier
- Cosmetics Store
- Flavours, Fragrances and Aroma Supplier
- Hair Product Store
Written by the company
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contact info
160 Braehead Shopping Centre, Kings Inch Rd, G51 4BS, GLASGOW, United Kingdom
5.0
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ling was my sever and she was great
Ling was my sever and she was great, very helpful and made my purchase very smooth
30 June 2026
Unprompted review
Reply from The Perfume Shop - Braehead 66
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I was served by Ling today
I was served by Ling today, such a lovely woman. I have anxiety going into shops and speaking to people and she made me feel so comfortable. Customer service is 10/10 she is a credit to the company :)
30 June 2026
Unprompted review
Reply from The Perfume Shop - Braehead 66
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Great customer service from Ling who…
Great customer service from Ling who gave me amazing service and found me a great deal. All in all a great shopping experience with Ling!
30 June 2026
Unprompted review
Reply from The Perfume Shop - Braehead 66
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Ling was honestly amazing and a…
Ling was honestly amazing and a pleasure to deal woth great personality and such a joy to shop with with amazing recommendations
30 June 2026
Unprompted review
Reply from The Perfume Shop - Braehead 66
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Ling provided great customer service
Ling provided great customer service. A funny, helpful and cooperative lady.
30 June 2026
Unprompted review
Reply from The Perfume Shop - Braehead 66
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Ling made us feel so welcome and helped…
Ling made us feel so welcome and helped us and went above and beyond with everything we needed! She was so pleasant and lovely!
29 June 2026
Unprompted review
Reply from The Perfume Shop - Braehead 66
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Great customer service
Great customer service. Jane was so helpful and friendly. Lovely shopping experience.
29 June 2026
Unprompted review
Reply from The Perfume Shop - Braehead 66
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
was assisted by ling was very helpful
was assisted by ling was very helpful
29 June 2026
Unprompted review
Reply from The Perfume Shop - Braehead 66
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Amazing service from Jane 10/10
Amazing service from Jane. Couldn't have been more helpful
29 June 2026
Unprompted review
Reply from The Perfume Shop - Braehead 66
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Ling has been very helpful with her…
Ling has been very helpful with her customer service.
Thanks Ling and The perfume shop
27 June 2026
Unprompted review
Reply from The Perfume Shop - Braehead 66
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Ling
Ling, has been amazing so helpful definitely helped me make the best decision on my purchase
27 June 2026
Unprompted review
Reply from The Perfume Shop - Braehead 66
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Ling was very helpful and lovely to us
Ling was very helpful and lovely to us. It’s the first time I have bought anything in the store.
I would recommend the store to family and friends. Very happy customer.
27 June 2026
Unprompted review
Reply from The Perfume Shop - Braehead 66
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Jane was lovely and helped me choose a…
Jane was lovely and helped me choose a beautiful perfume for me
26 June 2026
Unprompted review
Reply from The Perfume Shop - Braehead 66
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I was served by Jane and couldn’t have…
I was served by Jane and couldn’t have had a better experience. She was so knowledgeable on the fragrances and helped us choose the perfect gift :)
26 June 2026
Unprompted review
Reply from The Perfume Shop - Braehead 66
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Jane was very welcoming and patient
Jane was very welcoming and patient. Made me relaxed to make a good choice on my purchase.
25 June 2026
Unprompted review
Reply from The Perfume Shop - Braehead 66
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Ling was very nice and helpful
Ling was very nice and helpful, she helped me pick a really nice fragrance for my son.
25 June 2026
Unprompted review
Reply from The Perfume Shop - Braehead 66
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Ling was very helpful and kind
Ling was very helpful and kind. She knew exactly what we needed. Also she was very welcoming and polite and made me feel very comfortable.
23 June 2026
Unprompted review
Reply from The Perfume Shop - Braehead 66
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Ling was so friendly and helpful
Ling was so friendly and helpful. Made such an effort
23 June 2026
Unprompted review
Reply from The Perfume Shop - Braehead 66
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Very pleasant and helpful staff
Very pleasant and helpful staff. What we required was not in stock so they ordered it for me and was delivered to the store for collection very promptly. Delighted with the service.
11 June 2026
Reply from The Perfume Shop - Braehead 66
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Ling gave exceptional customer service
Ling gave my son and I exceptional service. Patient, knowledgeable, kindhearted & friendly. I wanted to get my son a scent for finishing up school and he was delighted with the options and attention he received.
22 June 2026
Unprompted review
Reply from The Perfume Shop - Braehead 66
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.