Theperfumedirectory logo
Visit website

Theperfumedirectory Reviews 8

•
TrustScore 2.5 out of 5

2.7

Perfume Store
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. Perfume Store

Written by the company

The Perfume Directory was founded from our love of luxury, niche perfumes. We are a UK based distributor of high-quality luxury perfumes and fragrances. Our mission is to provide our clients with industry leading, bespoke professional distribution services.

Contact info

2.7

Poor

TrustScore 2.5 out of 5

8 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

Horrible experience

I ordered an item through Shopify, but after a week passed without any updates from The Perfume Directory, I reached out three separate times and received no response. Eventually, my order was canceled and refunded without any explanation or communication from their team. Overall, this was a very disappointing experience.

1 April 2026
Unprompted review
Theperfumedirectory logo

Reply from Theperfumedirectory

Hello Bekure, Thanks for bringing this to our attention and we apologize for this experience but Emails should haven been sent, have you checked the Junk Folder. Also Our system is setup to all only charge once an order is fulfilled so no payment is initially made. We apologize and hope you have a lovely day full of beautiful Scents.

Rated 5 out of 5 stars

Stunning perfume

Super fast delivery and amazing fragrance!

9 February 2024
Theperfumedirectory logo

Reply from Theperfumedirectory

Thank you so much for your kind words! We’re thrilled to hear that you found our delivery super fast and the fragrance amazing. Your satisfaction means the world to us! 🌟

Feel free to reach out if you need anything else. Have a wonderful day! 😊

Rated 5 out of 5 stars

Simply the best

Great brand to deal with, stunning fragrances

30 May 2023
Theperfumedirectory logo

Reply from Theperfumedirectory

Thank you for your glowing feedback! We're thrilled to hear that you've had a positive experience with our brand. 🌟

Our commitment to delivering **stunning fragrances** is unwavering, and we're delighted that they've left an impression on you. If there's anything else you'd like to explore or if you need further assistance, feel free to reach out. Wishing you many more delightful scent-filled moments! 🌸✨

Rated 5 out of 5 stars

Great service

30 May 2023
Theperfumedirectory logo

Reply from Theperfumedirectory

**Great service** is music to our ears! 🎶 We're thrilled that you've had a positive experience with us. If there's anything else you need assistance with or if you'd like to explore more, feel free to reach out. Wishing you a fantastic day! 😊🌟

Rated 5 out of 5 stars

I am very Delighted and pleased with…

I am very Delighted and pleased with Kajal collection. I have tried 3 So far and hopping to try the rest of your perfumes. Congratulations 🎊 👏 💐 🥳

15 April 2022
Unprompted review
Theperfumedirectory logo

Reply from Theperfumedirectory

Thank you so much for your kind words and 5 star rating! We are thrilled to hear that you enjoyed our collection. Your feedback means a lot to us and motivates us to keep improving.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look