PerfumeBox Reviews 

9,275
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 996 reviews, reviewers had a great experience with this company. Consumers consistently praise the impressive selection of authentic fragrances, noting that the prices are extremely competitive compared to other major online retailers. People often mention the fast shipping turnaround and the secure packaging that keeps every delicate bottle completely safe during transit. However, some customers also noted issues with shipping delays, with a few experiencing extended transit times or packages not arriving on schedule. Reviewers expressed frustration when orders failed to reach their destinations properly, requiring additional effort to resolve tracking problems with carriers. A small number of buyers mentioned occasional communication hurdles when trying to sort out fulfillment discrepancies.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the great variety of authentic... See more

Delivery service

Reviewers share mixed opinions and divided feedback about the delivery service. Many customers report fast... See more

Order

Consumers find order experiences to be mixed, as opinions and outcomes vary significantly. Many customers... See more

Price

Clients share positive opinions on price, highlighting that the costs are very affordable and competitive... See more

Quality

Customers had positive experiences with quality, expressing strong satisfaction with authentic fragrances and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Been using Perfume Box since 2022 when I was looking to save some coins and smell good! As someone who scours every corner of the internet for a deal, it rated better than competitors based on perfume... See more

Company replied

Rated 5 out of 5 stars

Great selection of fragrances and the first to get the Dumont Nitro line when a new one drops. Prices are great and the delivery is within a few days. Ordered from them 5 times this year and every del... See more

Company replied

Rated 5 out of 5 stars

Beyond impressed! The quickest turnaround delivery plus I like the gesture of being recognized for my first order. Will def purchase again! All my scents were amazing. Greatly packaged too.

Company replied

Rated 5 out of 5 stars

I always love my checkout process from your service, how simple it is and how quickly I receive confirmation of my order and all the details provided for my order when completed. I just wish you had a... See more

Company replied


Company details

  1. Perfume Store

Written by the company

Perfume Box provides genuine fragrances at competitive prices. All of our products come in the original manufacturer packaging and are 100% genuine & authentic. We are a family run company and have been in the business for the past 30 years. We aim to offer 100% customer satisfaction through low prices, our huge variety and customer service. We are adding new products on regular basis and we endeavor to maintain the site on a regular basis by constantly monitoring and updating product information.


Contact info

4.2

Great

TrustScore 4 out of 5

9K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 65% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(9,275)

991 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

User friendly website

User friendly website. Great prices.

9 July 2026
PerfumeBox logo

Reply from PerfumeBox

Hi Garvis,

Thank you for taking the time to share your valuable feedback with us. We truly appreciate your support and insights.

Thanks & Regards,
The Perfume Box Team.

Rated 5 out of 5 stars

Great experience

Great experience

9 July 2026
PerfumeBox logo

Reply from PerfumeBox

Hi Mercedes,

Thank you for taking the time to share your valuable feedback with us. We truly appreciate your support and insights.

Thanks & Regards,
The Perfume Box Team.

Rated 3 out of 5 stars
PerfumeBox logo

Reply from PerfumeBox

Hi Alexandria,

We are extremely sorry for the inconvenience. Thanks for sharing your feedback. We will try our best to keep up to your expectations.

Please feel free to reach us at info@theperfumebox.com with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. Thank you for your understanding.

Thanks & Regards,
PerfumeBox.com

Rated 5 out of 5 stars

Perfumebox has a great selection

Perfumebox has a great selection, competitive prices, and fast shipping. I also love how they get the first Nitros whenever Dumont releases a new one. I will be ordering from them again.

22 June 2026
PerfumeBox logo

Reply from PerfumeBox

Hi Brian,

Thank you for taking the time to share your valuable feedback with us. We truly appreciate your support and insights.

Thanks & Regards,
The Perfume Box Team.

Rated 5 out of 5 stars

Good selection

Good selection, super prices, fast delivery, highly recommended.

21 June 2026
PerfumeBox logo

Reply from PerfumeBox

Hi KMS,

Thank you for taking the time to share your valuable feedback with us. We truly appreciate your support and insights.

Thanks & Regards,
The Perfume Box Team.

Rated 5 out of 5 stars

It was quick and easy just waiting on a…

It was quick and easy just waiting on a ups update says tracking code is invalid or not yet active

6 July 2026
PerfumeBox logo

Reply from PerfumeBox

Hi Alexis,

Thank you for taking the time to share your valuable feedback with us. We truly appreciate your support and insights.

Thanks & Regards,
The Perfume Box Team.

Rated 1 out of 5 stars

I did not order this!

I did not order this!! Someone hacked my account so please cancel this order!!

8 July 2026
PerfumeBox logo

Reply from PerfumeBox

Hi Paula,

We are extremely sorry for the inconvenience. Thanks for sharing your feedback. We will try our best to keep up to your expectations.

Please feel free to reach us at info@theperfumebox.com with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. Thank you for your understanding.

Thanks & Regards,
PerfumeBox.com

Rated 1 out of 5 stars

Well again didn't get my product…

Well again didn't get my product contacted perfumebox not 1 not twice but 3 times via email before getting a response, and response was contact UPS well UPS gave it to our great beloved USPS for final delivery. So now trying to get USPS to fix the problem. Sad part is this is not the first or second issue with this company when they're on they're great but if there not they suck they take no responsibility they dont care if customer loses money I pre ordered this on the 20th of June said it would ship in 3 to 5 days was almost a week and half before it shipped and here the 7th day of July still dont have what I paid 50$ for. So im done with this company to many others that are way better that can get you super close to 1to1 with the high dollar stuff like yom and layl, and banadir LLC for close to same prices
Then you get this generic a_ AI generated response same as your email customer service is absolute joke

19 June 2026
PerfumeBox logo

Reply from PerfumeBox

Hi Jerry,

We are extremely sorry for the inconvenience. Thanks for sharing your feedback. We will try our best to keep up to your expectations.

Please feel free to reach us at info@theperfumebox.com with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. Thank you for your understanding.

Thanks & Regards,
PerfumeBox.com

Rated 5 out of 5 stars

Great very happy

Great very happy

20 June 2026
PerfumeBox logo

Reply from PerfumeBox

Hi Louis,

Thank you for taking the time to share your valuable feedback with us. We truly appreciate your support and insights.

Thanks & Regards,
The Perfume Box Team.

Rated 5 out of 5 stars

✨ My go to perfume site ✨

Been using Perfume Box since 2022 when I was looking to save some coins and smell good! As someone who scours every corner of the internet for a deal, it rated better than competitors based on perfume prices, customer experiences and products offered. I haven’t had a bad experience and I even shipped it overseas. It’s my go to site and I keep referring everyone to it because it’s THAT GOOD!

4 July 2026
Unprompted review
PerfumeBox logo

Reply from PerfumeBox

Hi Koki,

Thank you for taking the time to share your valuable feedback with us. We truly appreciate your support and insights.

Thanks & Regards,
The Perfume Box Team.

Rated 5 out of 5 stars

Excellent seller and very fast shipping…

Excellent seller and very fast shipping with reasonable prices . Thank you !!
Delivery went well .

19 June 2026
PerfumeBox logo

Reply from PerfumeBox

Hi Carona,

Thank you for taking the time to share your valuable feedback with us. We truly appreciate your support and insights.

Thanks & Regards,
The Perfume Box Team.

Rated 5 out of 5 stars

Great packaging

Hello, simple but well packaged without excess cardboard and fillers.

19 June 2026
PerfumeBox logo

Reply from PerfumeBox

Hi Nathan,

Thank you for taking the time to share your valuable feedback with us. We truly appreciate your support and insights.

Thanks & Regards,
The Perfume Box Team.

Rated 5 out of 5 stars

They were literally the only site at…

They were literally the only site at least my part of the usa that was even selling the brand new Dumont Nitro White Intensely. So when I was placing my order I could not find that fragrance anywhere else for sale online shippingfrom within the United States. So they pretty exclusive with the release from Dumont

2 July 2026
PerfumeBox logo

Reply from PerfumeBox

Hi JayB,

Thank you for taking the time to share your valuable feedback with us. We truly appreciate your support and insights.

Thanks & Regards,
The Perfume Box Team.

Rated 5 out of 5 stars

Thank you to perfume box for the…

Thank you to perfume box for the excellent service

5 July 2026
PerfumeBox logo

Reply from PerfumeBox

Hi Luz,

Thank you for taking the time to share your valuable feedback with us. We truly appreciate your support and insights.

Thanks & Regards,
The Perfume Box Team.

Rated 5 out of 5 stars

They are one of the best around

They are one of the best around. Great selection, prices and delivery is amazing

17 June 2026
PerfumeBox logo

Reply from PerfumeBox

Hi DeLante,

Thank you for taking the time to share your valuable feedback with us. We truly appreciate your support and insights.

Thanks & Regards,
The Perfume Box Team.

Rated 5 out of 5 stars

As always

As always, received on time/when stated would arrive, love the scents!

2 June 2026
PerfumeBox logo

Reply from PerfumeBox

Hi Erica,

Thank you for taking the time to share your valuable feedback with us. We truly appreciate your support and insights.

Thanks & Regards,
The Perfume Box Team.

Rated 5 out of 5 stars

Easy ordering on website

Easy ordering on website, good selection of discounted fragrances. Fast shipping and arrived in expected new condition.

14 June 2026
PerfumeBox logo

Reply from PerfumeBox

Hi Sam,

Thank you for taking the time to share your valuable feedback with us. We truly appreciate your support and insights.

Thanks & Regards,
The Perfume Box Team.

Rated 5 out of 5 stars

Service is quick and easy

Service is quick and easy

15 June 2026
PerfumeBox logo

Reply from PerfumeBox

Hi Daniel,

Thank you for taking the time to share your valuable feedback with us. We truly appreciate your support and insights.

Thanks & Regards,
The Perfume Box Team.

Rated 5 out of 5 stars

I am so satisfied with your service and…

I am so satisfied with your service and items.

14 June 2026
PerfumeBox logo

Reply from PerfumeBox

Hi Magda,

Thank you for taking the time to share your valuable feedback with us. We truly appreciate your support and insights.

Thanks & Regards,
The Perfume Box Team.

Rated 5 out of 5 stars

Excellent products great prices and…

Excellent products great prices and fast shipping! thank you and will definitely order again!

14 June 2026
PerfumeBox logo

Reply from PerfumeBox

Hi Christopher,

Thank you for taking the time to share your valuable feedback with us. We truly appreciate your support and insights.

Thanks & Regards,
The Perfume Box Team.

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