The Pack Design Reviews 

212
TrustScore 2 out of 5

2.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Scam company - ordered furniture, various promises about delayed delivery until eventually no response to my emails and the company and Lloyd Pack ‘disappeared’ along with my money which I eventually... See more

Rated 1 out of 5 stars

Ordered 4 seasons garden furniture set in late February as the price was great. Turned out it wasn’t actually in stock so we waited, then waited some more, wanting to believe the promises we were give... See more

Company replied

Rated 1 out of 5 stars

Ordered a rug 2nd dec on the 8/12 still nothing call and email eventually told wait 10 days several more not addressed emails today 19/12 initial email after asking for refund again was told a refund... See more

Rated 5 out of 5 stars

Absolutely fantastic company. Customer service exceptionally attentive and friendly. Ordered the 9 piece Malta rattan and arrived within a week. Delivery company were also helpful and lovely. Ass... See more

Company replied

Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Garden Furniture Shop
  4. Living Room Furniture Store
  5. Outdoor Furniture Store

Written by the company

At The Pack Tag Group we are a family run company based in Hampshire. Due to the struggle of finding good quality home products for our own home, in 2020 we launched our company offering our customers affordable high quality interior products delivered to their doors throughout the UK. Each week we continue to add new products to our website and today we have over 1000 products. We have plans to open our first store in Hampshire in 2022


Contact info

2.2

Poor

TrustScore 2 out of 5

212 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.2

All reviews

(212)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

We received the sofa on time as planned…

We received the sofa on time as planned by the company.
It was well packaged, however difficult and tedious to build with the Allen Key.
I was pleased once it was all up and it does look great now it’s finally up!

We had a couple of little issues but nothing was too much trouble and Lloyd was really helpful and resolved them quickly.
I would certainly recommend this company and the sofa itself!

22 June 2021
Unprompted review
Rated 5 out of 5 stars

I would definitely recommend buying…good quality, great customer contact

I would definitely recommend buying from this company. From first enquiring about the garden sofas to ordering the customer contact is excellent. I was even contacted by phone about a new style coming into stock. There was a little problem with my order but I was reassured it would be dealt with immediately. I ordered the Oseasons Malta 9/seat sofa set and the quality is excellent compared to another I previously bought. It is very easy to put together despite the instructions not that good.

21 June 2021
Unprompted review
Rated 5 out of 5 stars

Great communication and very quick…

Great communication and very quick delivery. Received my order the day after I ordered.

For the price I’m happy with the furniture, the instructions were naff but it wasn’t hard or complicated to assemble.

Just need the sun to come back out so I can get out and enjoy the furniture.

18 June 2021
Unprompted review
Rated 4 out of 5 stars

Garden furniture

Received my garden furniture yesterday less than 2 weeks after ordering. Very helpful customer online chat to assist with any questions before ordering. I would deal with this company again. Great customer service, Literally the cheapest I could find anywhere on the Internet

18 June 2021
Unprompted review
Rated 5 out of 5 stars

Excellent customer service and…

Excellent customer service and efficient. I ordered a 9 seater L shape Rattan dining set last Friday. It was dispatched that afternoon and I received the goods the following Tuesday to Northern Ireland from mainland UK. I’ll be back for more. Highly recommend.

5 June 2021
Unprompted review
Rated 5 out of 5 stars

Great customer service, great prices

Great customer service, really competitive prices. Literally the cheapest I could find anywhere on the Internet for the beautiful wooden Coca-Cola crates/display boxes. I also ordered some very intricate and beautiful candles. A great company I will be only too happy to order from again in future.

3 June 2021
Unprompted review
Rated 5 out of 5 stars

Barbados lounge set

Love my new garden furniture, exactly what I was looking for! Delivered when expected with excellent communication at all stages. Would highly recommend this company.

21 May 2021
Unprompted review
Rated 5 out of 5 stars

Bar stools

Great service and contact just waiting on my delivery now which I’m sure will be excellent

18 May 2021
Rated 5 out of 5 stars

Beautiful Corner Sofa…

Purchased the Aruba corner sofa along with an artificial plant. Quality of products are excellent and I am delighted with my purchases. Nothing was a problem for Lloyd when I had queries and the communication was excellent

Looking forward to doing further business with this company in the near future. I am spreading the word amongst family and friends if they are looking to purchase garden furniture as I really have been impressed with the customer service received from Lloyd

Delivery was also really quick from when the furniture was purchased 👍 10/10

Thank you again
Mrs Jackson

16 May 2021
Unprompted review
Rated 5 out of 5 stars

We ordered our Malta rattan corner sofa from this…

We ordered our rattan sofa from this company after searching online from many others, only to find their delivery slots were months away but the packtaggroup reassured us they would have the item in stock within the next few days and delivery would follow a few days after that, this is exactly what happened with constant communication from Lloyd about the arrival to their premises onto the company that would be delivering it to my address. It arrived well protected and secure on a pallet and looks lovely on our new patio ready for summer, would highly recommend using the packtaggroup to anyone

15 May 2021
Unprompted review
Rated 5 out of 5 stars

Hares boxing lamp

I ordered a lamp which i received thismorning and am so pleased with it. It is beautiful. The company were brilliiant to deal with and kept me informed all the way

20 April 2021
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look