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1.8
19 reviews
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Hasn’t replied to negative reviews
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Bunch of scamming w**kers. Tried calling, no response. Tried emailing, no response. This company just likes 💩 in their customers hands. I ordered an item for my son’s birthday and what has this company gone and done is run away with someone’s money! I would highly suggest and emphasise to all shoppers to avoid this fraudulent company!
Made an order on 5th January which I am still awaiting. Have emailed multiple times for a delivery update but received no response. Awful customer service.
Great service and great value for money products. Very happy.
I had used this company a few times previously and thought they were pretty good.
So I ordered from their summer sale and used a voucher. The order was messed up by their delivery service and there was a lot of confusion - this was not their fault however the way they reacted was truly appalling.
As well as wanting to deduct a fee for returning the items (which I didn't want to return, DPD had tried to deliver to the wrong address) they were rude, made personal remarks and refused to liaise with me further.
I found them to be defensive and highly unprofessional. After leaving them a negative review on social media, I was threatened with legal action and they continued to be rude. In the end I had to raise a dispute with PayPal in order to get a full refund. After this, they still sent an email accusing me of being deceitful and telling me I should look to their 'high end' customers for advice on my kids' parties.
*UPDATED*
After receiving the last upsetting email from the company and leaving this review I was contacted once again.
In the email, the Service Manager explained the situation and apologised, which I appreciated. I was advised that the staff member would be spoken to and asked to remove my negative review.
After some consideration, I think it wouldn’t be right to remove the review completely - I have been fair and honest. However, all companies can make mistakes and an apology goes along way. I hope that they improve their processes and customer service training in the future and provide the 5* service evidenced in other reviews.
*In response*
I think the company’s response below is such a shame! I have been asked numerous times to remove my review which I don’t think is entirely appropriate.
This would have been a good opportunity for them to recognise their mistakes and show that their service is better. Instead, they have once again stated inaccuracies and are now blaming me for firing a member of staff! The whole situation has been horrible.
Reply from Original Party Bags
We are very sorry to see these comments We have looked into this and can see DPD had tried to deliver numerous times and customer informed but still not in to receive parcel Customer advised there would be a return to sender fee applied as we are charged this from DPD when after several attempts customers fail delivery / we were then threatened with comments on social media to damage our business This was unfair and we cannot be held to ransom with bad reviews unless customers get what they want this is unfair to all other customers and to small businesses On this occasion our staff member who had been dealing with this case did take it too personally as we are all human not machines and job security right now is a worry for everyone and nasty comments on these platforms risks all our jobs and especially when as in this case it’s unfair and causes upset This staff member has now unfortunately lost her job as this customer has continued to write and post on social so the staff member has had to leave which is very sad The customer has had a full refund including all fees so we have lost money and a great staff member so please remember when posting reviews we are great people doing our very best to help
Delivered within 48 hours. Really nicely packaged. I was particularly pleased to be able to get eco-friendly balloons (made from biodegradable latex rubber material which should break down within 6 months). Added to my favourite links :)
Will be returning 🤩
Had a great experience with this company!
fast delivery and had great packing that made it even more special
the products i ordered were all in great condition and had worked perfectly together
was a quick and easy process to ordering and receiving my order ! my sons 5th space party theme products were ‘out of this world’ as he described ! a beautiful magazine helped find products easy aswell! Would recommend !!!
Disgraceful company. Don't buy from them. I had been sent the wrong item, the lady who emailed me asked me to send back at my own cost and when I expressed my disappointment that she expected me to pay for the return of the incorrect item she said she was a small company who can't afford loses ect ect!!!! I can't afford to send stuff back that isn't what I ordered!!! This was weeks ago and after she tried the "I'm in hospital" sympathy vote I never received a reply back!!! I've called several times and it just goes to voicemail, no matter what time of day I ring! The address she asked me to send to also looks like a residential address so obviously not a professionally ran company! My best advice...shop elsewhere!
Reply from Original Party Bags
We have no idea who this customer is please can you email your order number as the name you use here does not match any customer orders on our systems. If we have sent the wrong item in error which very rarely happens but if and when it does we always (like most companies) ask you return the item and once back we can either swap or refund for you. In a lot of cases we send out the new item before we’ve even had the wrong one back as we trust our customers - but of course we have to have the goods back as a small company it’s a huge loss to give away items ! But we always refund the postage back which will definitely have been explained as we offer great service and do all we can for every customer these comments are unfair and really nasty - you would have been refunded for postage but we are guessing from the comments you haven’t returned these to us as yet ? If you were told the manager was in hospital she was and was on a machine extremely Ill with covid pneumonia and we had staff shortages as staff away with covid so not always able to man the phones 24:7 but we always reply by email day and night ! We really do go out of our way to help. Also the return address given may be the admin offices as above with the staff shortage at the time the warehouse was short staffed we had to adapt over that difficult time. We were been honest so sad you making a mockery of this - we are a small business working very hard to provide great service and amazing party pieces for everyone to enjoy - please bear in mind hurtful abusive comments telling people to go elsewhere are very unfair and taken to heart when we have provided a great service and try our very best to help every customer - if you had returned the item and we can refund postage and send out new or refund item we cannot see what more we can do ?!
Use this company all the time
Fantastic products great service and speedy delivery
I have ordered from this company on several occasions now and each time, the products and customer service I receive is second to non!
They have such a wonderful selection of eco friendly party bag fillers and tableware at amazing prices, which is so difficult to find nowadays.
On a few occasions, a product has been unavailable but the friendly team have called me to offer alternatives which have been more than suitable. I really appreciate this and feel it adds to the wonderful buying experience!
I'd certainly give more than 5 stars if that was possible, they deserve 10 at least!
It was my first time using the original party bag company, they have such a great choice of party bag fillers, my daughter loved them for her party. They have just about everything you will want or need for a party. Fast delivery, Will definitely be using them again.
I am a regular customer of The Original Party Bag Company and will recommend them to anyone who will listen! Every order I have placed has been delivered on time in beautiful packaging. The quality of both the products and customer service is impeccable and I congratulate this company on their outstanding service. Thank you.
We bought several items for our daughter's party. The metallic slap bracelets were of really bad quality - most of them weren't metallic, and they had a loose fitting sleeve around it. The Gem Rings were also of low quality. Although their packing slip has an internal quality check - their idea of quality sadly does not match up to ours.
We did contact them to try to send the items back for a refund. At first we had a phone call and they were quite defensive about the whole thing, but advised that we emailed them some photos. We did this but then had no correspondence back. I don't like to knock down small businesses, but I'm just being honest about our experience.
Reply from Original Party Bags
We pride ourselves in offering a wide selection of Party Bag Fillers for all budgets. Prices range from 25p to £20.00. The items you are referring to are from our lower cost selection (both costing 50p) and we feel that for the price, they are of good quality and these are products we have sold for several years with no other complaints.
I'm afraid that we have received no email from yourself, hence the lack of correspondence.
Poor service.
My wife ordered a kite for a present which arrived in a damaged box. When the issue was raised the Original Party Bag Company suggested that the kite packaging could be 'bent back into shape' and given as a present which was not the case, as pictures supplied to them showed.
The item was returned at our expense as advised and we were told they would refund postage if they agreed that the damage was as described. We were refunded for the kite but not reimbursed for postage with the company claiming that they could resell the item.
Watch out if you're buying a kite... it might well be broken.
Reply from Original Party Bags
We sent a kite which is in a long standard box and other toys to this customer - she was very happy with all the other toys but said the box had a small dent in it and it was for a gift - we asked for an image and there was a small little dent in the box but no detriment to the kite at all and you could see it only needed pushing out slightly - the customer said didnt want to and wanted to return - we agreed but if arrived back not damaged and re sellable then we could only refund the item not return post - she agreed - for some reason she sent it back special delivery at 16.00 ! kite was under £10 to purchase - we literally moved the card slightly and crease came out - we let the customer know and shown images - we refunded the kite - heard nothing more then saw this from her husband ?! really disappointing as we felt we kept to our word and provided great service and the kite has been resold with no issues and box perfectly fine - we feel this review is really unfair and we pride ourselves on helping all our customers to a very high stanard but again cannot be held to ransom with threats of leaving bad feedback when unjust and unfair to our good customers
Go shop!!
Amazing experience with this company and great help when needed ✨
Awful terrible customer service! Made a mistake on personalised ballon which I paid £50 for. No apologies just straight rudeness. Supporting such a small business with zero reputation will I never make a mistake again! I spent £160 on over priced items. They are ungrateful and I hope the businesses rots. Not to mention the return policy which makes zero sense. Avoid
Reply from Original Party Bags
the customer has to fill in the personalised box with the name - we can only use name given which the customer had spelt wrongly - when she received the balloon she asked for another to be sent free ! we obviously cannot do this but we did offer to send another out straight away for her once confirmed exact name required but would have to pay for ths balloon as not our error - she refused and made threats to leave bad reviews which clearly she has and very aggressive - we have informed Trust Pilot but they do not deem someone wanting us to "rot" as abuse !!! so unfortunately this has a huge effect on us and is so very very unfair we are a great company and pride ourselves on customer service but we cannot be held to ransom by customers threats to leave bad feedback and try to damage us when they dont get what they want - its not fair to the good honest customers we help
Over the moon with the products I purchased from this company. They had such a great range of party decorations and accessories, really beautiful and unique ones at that. A lot of the items they sold were out of stock elsewhere, but I got everything I wanted.
The items were received next day (with next day delivery selected) and were packages really well. I've already recommended the company to friends and would definitely use again.
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