I brought the cooling blanket in hope it would help as I am having difficulty regulating my body heat since a kidney transplant 2 years ago. It unfortunately didn't help at all I woke up one day... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I purchased two items from The Oodie a Luxe dressing gown and matching Luxe blanket. Both delivered promptly. The dressing gown had three dirty brown marks on the hoody, it was an easy and prompt exch... See more
Company replied
I love my oodie products, I've ordered several for myself and friends and family in the past as well. I ordered a puffer jacket for my mum for mother's Day and it was unfortunately either lost or s... See more
Company replied
Great product, super soft and cuddly and delivery within days - very impressed. I am a bit sad that the designs have changed a lot with so many branded patterns instead of the cute animal designs whi... See more
Company replied
Company details
- Clothing Store
- Children's Clothing Store
- Men's Clothing Store
- Plus Size Clothing Store
- Women's Clothing Store
- Youth Clothing Store
Written by the company
It is the warmest, most scrumptious and utterly buttery piece of clothing you will ever own. We use ultra soft flannel fleece paired with warm sherpa fleece so you don't have to worry about the cold. Some think it's a blanket. Some think it's a hoodie. Either way we know you're going to be cosiest in The Oodie.
Contact info
Australia
- help@theoodie.com
- theoodie.com
3.5
Average
37K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Swift and Attentive Service
When one of my packages got delivered to an address over 30 km away, they were incredibly quick to put an inquiry with the Australian Post to make sure they fixed their mistake. They also offered me a refund or a reshipment so I didn't have to wait till Aus Post went through their process. I felt listened to and understood during the whole process and they were very kind!
16 March 2026
Unprompted review
Reply from The Oodie
Hi Xavier,
Thank you so much for taking the time to share your experience! We’re really glad to hear that you felt supported throughout the process. While delivery issues are always frustrating, we’re happy we could step in quickly, lodge the enquiry with Australia Post, and offer a refund or replacement so you weren’t left waiting. Your kind words truly mean a lot to our team. ✨
Take care,
Steph x
Love these
This is my 3rd order. My husband and I love the nightshirts I’ve got two. One for winter the other is cooler. I also have a oddie. I love it. I wouldn’t go to the shops in it but if I didn’t need to leave the house I would wear it all day. Of I night I take my oddie off and make a bed with it for my cat to sleep in
22 March 2026
Unprompted review
Reply from The Oodie
Hi Vanessa,
Thank you so much for your lovely review! We’re delighted to hear this is your third order and that you and your husband are enjoying your Sleep Tees. We’re also so happy that you love your Oodie! It really is the ultimate stay‑at‑home comfort piece, and we completely understand wanting to wear it all day. And making a little Oodie bed for your cat at night? That’s absolutely adorable - we love that! 🐾💕Thanks again for your continued support.
Take care,
Steph x
I've bought 3 oodies for myself and…
I've bought 3 oodies for myself and family members and each time they've been great! They're so soft and comfy it's like wrapping yourself in your favorite blanket. Canada Post is kind of iffy on time and updating the status of the shipment but that's the only issue I've had. Quick and helpful responses from customer service as well.
13 March 2026
Unprompted review
Reply from The Oodie
Hi Nicole,
Thank you so much for your fantastic review! We’re thrilled to hear that you and your family are loving your Oodies - wrapping up in one really does feel like being hugged by your favourite blanket. 💛 We appreciate your patience with Canada Post as well. Shipping delays and tracking issues can definitely be frustrating, but we’re glad to hear our customer service team was able to support you quickly and helpfully along the way. Thanks again for being such a wonderful repeat customer.
Take care,
Steph x
Clowie from customer service was great
Clowie from customer service was great
22 March 2026
Unprompted review
Reply from The Oodie
Hi Melanie,
Thank you so much for your review! We’re so glad to hear that Clowie was able to help you - we’ll be sure to pass your kind words along. 💛
Take care,
Steph x
Pokemon Original The Oodie for the win 😊💜
I was lucky to win a Pokemon Oodie and I chose the original pokamon Oodie.
It feels so soft and cuddly.
I have a wanted Oodie for ages and they are so worth it.
Also it came super quick and such great customer service as well.
Very Happy 😊
Thank you so much 😊
21 March 2026
Unprompted review
Reply from The Oodie
Hi Ellen,
Thank you so much for your wonderful review! 💜😊 We’re thrilled to hear you’re loving your Pokémon Oodie - it truly is such a soft, cuddly classic and we’re so glad it’s everything you hoped for (especially after wanting one for so long!). It’s also amazing to hear that delivery was super quick and that our team could make the experience even better for you. Your support means the world to us!
Take care,
Steph x
Oodie asked me to write a review
Oodie asked me to write a review. I’m
sure as always it’s a great high quality product but wouldn’t know as they sent it with couriers please so it’s still in a depot 2 weeks after the expected delivery date. In summary Oodie - great, couriers please - the absolute worst
19 March 2026
Unprompted review
Reply from The Oodie
Hi Victor,
Thank you so much for taking the time to leave a review. We’re really glad to hear you’ve had great experiences with Oodie products in the past, but we’re truly sorry that your current order has been held up. That’s definitely not the experience we want for you. We understand how frustrating delivery delays can be, especially when it’s been sitting in a depot far longer than expected. We’d love the chance to look into this for you and help get things moving. Please reach out to our support team at help@theoodie.com with your order number, and we’ll follow up with CouriersPlease on your behalf to get this resolved as quickly as possible. Thanks again for your patience.
Take care,
Steph x
I love this company
I love this company! Have for years, still have an oodie going strong since 2021 with no damage no nothing, I had a little issue with my onesie, which with my crafting knowledge can be a simple thing that can happen so easily. I contacted, sent through my photos and an hour and a half later it was all sorted with a new product on the way, and I am allowed to keep my broken one, which never have I had this option before, I was prepared to send it back for my exchange. Amazing service, incredibly fast and helpful, thank you again team 🥹
19 March 2026
Unprompted review
Reply from The Oodie
Hi Arnica,
Thank you so much for your beautiful review! We’re thrilled to hear you’ve been loving your Oodies for years, and that your 2021 one is still going strong. That’s exactly what we love to hear! We’re also so glad our team could help you quickly with the issue with your Onesie. Thank you for sending through the photos so promptly - it’s wonderful to know the replacement was sorted within an hour and a half. Your kindness, understanding, and long‑time support mean the world to us. 💕😊
Take care,
Steph x
Item too small
Item too small. Has taken 3 e mails so far as the returns part of the portal did not work.
To say they were unhelpful would be correct.
Very disappointed with compdany
18 March 2026
Unprompted review
Reply from The Oodie
Hi Margaret,
Thank you for taking the time to share your feedback. We’re really sorry to hear about the trouble you experienced with our returns portal and the frustration this caused. We want to make this right for you. Our team will be sending through a return label as soon as possible, and we’ll also be honouring the exchange even though the swing tag is not attached - we’re making an exception here so we can get this sorted for you quickly. Thank you for your patience while we resolve this.
Take care,
Steph x
Great team!!
The incredible crew were indeed incredible! Lost Oodie replaced quickly and with such great communication. No words to express my gratitude for these lovely people! GO OODIE!!
17 March 2026
Unprompted review
Reply from The Oodie
Hi there,
Thank you so much for your wonderful review! We’re absolutely thrilled to hear that our team was able to help replace your lost Oodie quickly and keep you updated along the way. Your kind words truly mean the world to us - I’ll be sure to pass them on to the crew! We’re so glad we could make your experience a great one. 💛
Take care,
Steph x
Exceeded my Expectations
When my Oodie arrived, I was so excited and it exceeded my expectations. It was very heavy, thick and cozy. It is guaranteed to keep you warm and they come in so many amazing designs and colours.
9 January 2026
Unprompted review
Reply from The Oodie
Hi Laura,
Thank you so much for your wonderful review! We’re thrilled to hear that your Oodie not only met but exceeded your expectations. That excitement when it arrives is the best - and we’re so glad the heavy, thick, and super‑cosy feel was everything you hoped for. Your support means the world to us! ✨
Take care,
Steph x
I bought a nightgown and slippers as…
I bought a nightgown and slippers as I’m going in hospital soon and thought that the last purchase was good quality. This time I ordered the site was offering a free gift if you spend over £50. The free gift was added but for some reason the order was not processed correctly. The following day I did it again but this time it would not allow me to add the free gift. Customer service was appalling and did not even bother to help. So I did not end up receiving my free gift. The attitude is so wrong especially after you’ve made a purchase. I have deleted this company and will not be making another purchase.
11 March 2026
Unprompted review
Reply from The Oodie
Hi Sue,
Thank you for taking the time to share your experience, and I’m genuinely sorry for the frustration this has caused, especially while you’re preparing for a hospital stay. You deserve a smooth and supportive experience, and it’s clear we fell short this time. Your order should have processed correctly with the free‑gift promotion, and you also should have been able to add the gift when you attempted again the following day. I’m equally disappointed to hear that you didn’t receive helpful support when you reached out - that isn’t the standard of service we aim to provide. To make this right, I want to reassure you that I can manually add the free gift to your order for you. All I need is for you to reach out to me directly at help@theoodie.com (please ask for Steph in your email) with your order number, and I’ll organise it right away. We’d really appreciate the chance to turn this experience around for you, and I’m here to help as soon as you get in touch. Wishing you all the very best for your upcoming hospital stay.
Take care,
Steph x
I returned an Oodie the day I received it
I returned an Oodie the day I received it. It was clearly in a used condition:
-bobbling on sleeve (indication of used)
-fleeced layer signs of washing and looked old and smelt used
- the neck tag was worn out
-detached sales tag, twisted ribbon and poor packaging
I returned this with a note asking for delivery costs refunded as well. I am frustrated that an item like this can pass quality control. Now I have not been refunded my postage and Oodie policy of not refunded postage is overridden by the consumer act. As a consumer I am entitled to a full refund, including postage for faulty items.
I am just shocked how this could have been put back into stock for resale.
11 March 2026
Unprompted review
Reply from The Oodie
Hi Kyle,
Thank you for taking the time to share your feedback, and I’m truly sorry for the experience you had with your order. Receiving an item that appears used or not up to our quality standards is absolutely unacceptable, and I completely understand your frustration. I want to reassure you that we take situations like this very seriously. Your return was reviewed, and based on the condition you described, you were absolutely entitled to a full refund, including the shipping costs. The remaining portion of your refund - specifically the shipping charges - was processed on Friday. Depending on your bank, it may take a short time to appear on your statement, but it has been completed on our end. We’re also addressing how this item made it past our quality control checks so this doesn’t happen again. Your feedback is incredibly valuable in helping us improve.
Take care,
Steph x
I use oodie quite alot for family and…
I use oodie quite alot for family and friends, there great quality for the price you pay well worth every penny , Customer service is fantastic too
12 March 2026
Unprompted review
Reply from The Oodie
Hi Andrew,
Thank you so much for your lovely review! We’re truly grateful that you choose Oodie so often for your family and friends - that means a lot to us. We’re thrilled to hear you find the quality well worth the price, and it’s wonderful to know our customer service team has consistently given you a great experience. Thank you again for your continued support! 💛
Take care,
Steph x
Worth the wait!
Waited a few weeks for the bigger size of my chosen oodie to be back in stock.
Arrived with no issues less than a week after I'd placed the order.
It's absolutely beautiful, a very generous fit and cozy too!
Will definitely re order when I want to treat myself again
22 February 2026
Unprompted review
Reply from The Oodie
Hi Kayleigh,
Thank you so much for your lovely review! We’re really glad to hear the size you wanted came back in stock and that it arrived quickly once you placed your order. It’s wonderful to know your new Oodie was worth the wait - and that you’re enjoying the beautiful design, generous fit, and cosy feel! We truly appreciate you taking the time to share your experience. 💕
Take care,
Steph x
We love OODIE
We love OODIE. I wear my sweater everyday to walk my dog and get many compliments. We have all had an OODIE sweater for 4 years and they wash up and still look new. Just purchased the sleep shirt for my daughter for her birthday. I know she will love them. Customer service is excellent. I highly recommend this company for their quality, customer service and fast shipping. Plus it’s a Canadian company!
11 March 2026
Unprompted review
Reply from The Oodie
Hi Heather,
Thank you so much for your wonderful review! We’re thrilled to hear that you and your family have been loving your Oodies for so many years - and that they’re still looking great after four years. It’s amazing to know your dog-walking Oodie is getting compliments too! We’re sure your daughter will adore her new Sleep Tee as well. We also truly appreciate your kind words about our customer service and shipping. Feedback like yours means a lot to our team. 💛
Take care,
Steph x
Comfortable T-shirts
Nice comfortable tshirts (officially a sleep top, but I’m happy to wear it as an everyday tshirt). Pockets are a nice bonus too!
25 February 2026
Unprompted review
Reply from The Oodie
Hi Kerry,
Thank you so much for your lovely review! We’re thrilled to hear you’re enjoying the comfort of theSleep Tees - whether as sleepwear or everyday wear! The pockets are definitely a little bonus we’re glad you’re loving too. We really appreciate you taking the time to share your experience. Enjoy wearing them! 💛
Take care,
Steph x
A fantastic service from start to…
A fantastic service from start to finish.
I love these coats, its my second one, I would highly recommend for comfort.
I love the slippers too, fantastic fit, after years of trying other brands, which are too big ir uncomfortable. I would highly recommend the slippers.
15 February 2026
Unprompted review
Reply from The Oodie
Hi Gillian,
Thank you so much for your wonderful feedback! We’re delighted to hear you’ve had a fantastic experience from start to finish and that you’re loving your second coat just as much as the first. Comfort is exactly what we aim for, so it’s amazing to know they’re hitting the mark for you! We’re also thrilled the slippers have been such a great fit - especially after trying so many other brands. Thank you again for your support and for taking the time to share your experience! 💛
Take care,
Steph x
Would definitely recommend
Tip Top as usual. My Oodie is so lovely, the soft squishiness wraps me in gentle warmth. Thank you sooooooo much.
19 February 2026
Unprompted review
Reply from The Oodie
Hi Val,
Thank you so much for your lovely review! We’re thrilled to hear your Oodie is giving you all the soft, squishy comfort you were hoping for. We really appreciate your recommendation and your kindness. 💕
Take care,
Steph x
Poor quality second time around
Bought one Oodie, which was such great quality I bought another. Quality not as good on this one. Saw a post on Facebook and responded that I too thought the quality of some items left a lot to be desired. I received a response to that message from someone purporting to represent Oodie asking me to contact Oodie, which I did and I’ve still NOT received a response to that message. I wouldn’t buy another if this is how they treat customers, as these items are not “cheap”!
***** UPDATE *****
The Oodie have responded to this post that they’ve sent me two emails: one of which “bounced back”; and the other which was successfully delivered. Well, I’ve no idea to whom this message has been sent as I’ve checked spam, bin and anywhere else and I can confirm I’ve NOT received any message from The Oodie! In my opinion they’re trying to make me look bad for their failures.
15 February 2026
Unprompted review
Reply from The Oodie
Hi Julie,
Thank you for sharing your feedback, and I’m really sorry to hear about your recent experience - especially after previously loving your first Oodie. That’s absolutely not the level of quality or service we want for our customers. Regarding your message to our support team, we completely understand why it felt like you weren’t being responded to, so I’d like to clarify what happened behind the scenes. We replied to your email last Thursday, but unfortunately the email bounced back with the following error:
“We couldn't deliver your email. Error: recipient's mailbox rejected your email. This could be due to filtering or security rules.”
We reached out again on Sunday, and this time the email appeared to be delivered successfully. It’s very likely that it has been filtered into your junk or spam folder, so we kindly ask you to check there when you have a moment. We absolutely want to help resolve the quality issue with your item, and our team is ready to assist as soon as you’re able to see our message or reply. Thank you for letting us know - and for giving us the chance to make this right.
Take care,
Steph x
Delivery was quick
Delivery was quick. Unfortunately the night gown has pilled after the first wear. Very disappointing given the cost
24 February 2026
Unprompted review
Reply from The Oodie
Hi Leah,
Thank you for your review, and I’m really sorry to hear that your dressing gown has pilled after just one wear. That’s certainly not the experience we want for you, especially given the quality and comfort we aim to provide. Pilling shouldn’t occur this quickly, so we’d love the opportunity to look into this for you and make it right. Please reach out to me directly at steph@theoodie.com with your order details and a quick photo of the issue - I'd more than happy to help resolve this as quickly as possible. We truly appreciate you letting us know and giving us the chance to improve your experience.
Take care,
Steph x
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