Really love our sleep tees, they're nice and big and super soft...but, after 2 washes (one prior to being worn as directed) one has faded a lot. Cool wash, in a laundry bag so there's no rubbing aga... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I love my oodie products, I've ordered several for myself and friends and family in the past as well. I ordered a puffer jacket for my mum for mother's Day and it was unfortunately either lost or s... See more
Company replied
Great product, super soft and cuddly and delivery within days - very impressed. I am a bit sad that the designs have changed a lot with so many branded patterns instead of the cute animal designs whi... See more
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Products great, really pleased when eventually received after 2 weeks. Took 3 emails (all replied to quickly but first two I felt told don’t worry wait another few days) The 3rd email after 12 days... See more
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Company details
- Clothing Store
- Children's Clothing Store
- Men's Clothing Store
- Plus Size Clothing Store
- Women's Clothing Store
- Youth Clothing Store
Written by the company
It is the warmest, most scrumptious and utterly buttery piece of clothing you will ever own. We use ultra soft flannel fleece paired with warm sherpa fleece so you don't have to worry about the cold. Some think it's a blanket. Some think it's a hoodie. Either way we know you're going to be cosiest in The Oodie.
Contact info
Australia
- help@theoodie.com
- theoodie.com
3.6
Average
37K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Absolutely horrible company and…
Absolutely horrible company and customer service. I had placed an order January 11th. On January 13th it was picked up and taken to a UPS warehouse for shipping. I assumed it would ship that afternoon or the following morning but nope. UPS apparently lost the package and no updates to the tracking have been made since then and it is now January 22nd. I blame The Oodie for using UPS in the first place, the worst courier company in the WORLD! They just have to use the cheapest possible shipping service instead of using USPS, FedEx or partnering with Amazon. But because of greed they choose the cheapest possible option to ship their products which in the end ends with more product loss for them so you’d think they’d wise up and choose a different courier service after this, but nope. Their response to my complaint was to just send another package with UPS again and see if this time it actually made it. Didn’t even offer express shipping or anything just “we’ll send you another one”. No thanks, I’ll just purchase something for half the price and will arrive in two days through Amazon.
22 January 2026
Unprompted review
Reply from The Oodie
Hi Juan,
Thank you for taking the time to share your experience, and I’m truly sorry for the frustration and inconvenience caused by this situation. We completely understand how disappointing it is when a parcel fails to move through the postal system. In this case, the delay was due to UPS misplacing the parcel after collection, which unfortunately is something outside of our direct control. As soon as this became clear, our team worked to resolve the issue promptly and issued you a full refund for your order so you weren’t left out of pocket. I’m very sorry that this situation caused such a negative impression of our service, as the order itself was dispatched correctly and on time from our side. I also want to reassure you that we take courier performance seriously. While this experience was understandably frustrating, UPS has historically been a reliable and consistent delivery partner for the majority of our customers, which is why we continue to work with them. That said, we recognise that no courier is perfect, and isolated incidents like this are deeply unfortunate. Again, I’m very sorry that this happened and that your experience wasn’t what it should have been.
Take care,
Steph x
Awful customer service
Nina the RESOLUTION SPECIALIST is a bit special in the way she treats customers. We bought a weighted blanket and by the time it arrived they reduced the price. Naturally we asked for a refund of the 40% discount but Nina told us it can't be done unless we send the blanket back with £3.99 postage cost and then reorder the same blanket with 40% discount. This makes sense only to Nina as we could simply keep the blanked and have the 40% discount less the £3.99 she seems to be so worried about. That way we do not waste our and Nina's time, not to mention the proccess of posting, waiting for a collection, waiting for a delivery amd waiting for a refund, then waiting for a delivery of new / the same blanket. Seriously... they do not use common sense and somehow Nina takes joy in being difficult and complicating things. Avoid this company, they do not like helping customers and do not care about their reputation. Once they grab your money, you are on your own. We will still get our money back but to Nina's amusement- the hard way.
21 January 2026
Unprompted review
Reply from The Oodie
Hi Andy,
Thank you for taking the time to share your feedback, and I’m really sorry to hear you were left feeling frustrated by your recent experience. We understand how disappointing it can be to see an item reduced shortly after placing an order, and we completely appreciate why you reached out to request a price adjustment. To clarify, our customer service agent, Nina, was following our standard policy, which applies to all promotions. Sale prices can only be honoured during the advertised promotional period, and unfortunately we are unable to retrospectively apply discounts to orders placed before a sale begins or after it ends. This is because promotional pricing is time‑limited and only valid for purchases made within those sale dates. For this reason, the only way to receive a lower sale price is to return the original order for a refund and then repurchase the item at the promotional rate. We understand that this process may feel inconvenient, and I’m genuinely sorry for that. However, it ensures fairness and consistency for all customers, as promotions cannot be manually adjusted on past orders. Returning and repurchasing is the only method that allows us to honour the sale price correctly and in line with how our system processes discounts and inventory. That said, I’m glad you reached out to share your thoughts, and I truly appreciate the opportunity to clarify this for you. If you would like me to personally review your order and see what further assistance I can offer, please feel free to contact me at steph@theoodie.com - I’m more than happy to help. Thank you again for your feedback.
Take care,
Steph x
I should have looked here b4 ordering
I should have looked here b4 placing an order - ordered a blanket for my autistic son- next day delivery declined so gift was late for his birthday nevertheless he loved it. Hubby wanted one too so went to order and noticed price was much lower - asked for a partial refund for the one ordered 2 days ago but beyond the realm of possibility and they would rather I return the item paid the postage fee and reorder again- is this a real company or someone working from their basement taking a mickey??? So disappointed
21 January 2026
Unprompted review
Reply from The Oodie
Hi Mozi,
Thank you for sharing this. We understand how frustrating it can be to see a promotion begin shortly after placing an order. While we aim to be as fair as possible, we’re unfortunately unable to apply sale pricing or partial refunds to orders placed before a promotion starts. This is outlined in our Terms & Conditions and applied consistently to all customers. We do offer change-of-mind returns within our returns window, allowing customers to return an item and reorder at the promotional price if they choose. We appreciate this isn’t always the most convenient option, but it’s the only way we’re able to honour sale pricing once it’s live. Our policies are in place to ensure fairness for all of our customers globally. We’re sorry the overall experience left you feeling disappointed - this is never our intention. Thanks again for your honest feedback.
Take care,
Steph x
The new loungewear is lovely to wear…
The new loungewear is lovely to wear but bel an xxs size and none of there loungewear tops fit they are so so short they don’t even go to my waist. I brought one in every size very disappointing that not one fits. I brought s-m trousers and they fit ideally a bit longer but just fit and live wearing them etc. I also brought the pink squidge games and the materials are my ch thinner than previous onesies. Thankfully I got in the sale or I would of returned cause the qaulity next to the original ones is awful
21 January 2026
Unprompted review
Reply from The Oodie
Hi Catherine,
Thank you for taking the time to share your feedback, and I’m really sorry to hear about your disappointing experience with the sizing of your Oodie goodies. We never want our customers to feel let down by sizing or quality, especially when you’ve purchased multiple items hoping to find the right fit. I completely understand your frustration with the loungewear tops being too short. Your comments are really valuable, and I’ll make sure they’re passed on to our product team so we can reassess the fit and length across the range. I’m also glad to hear the S–M trousers fit you well, even if you’d prefer a little more length. I’m equally sorry to hear that the Squid Games Onesie felt thinner compared to previous designs you’ve owned. This shouldn’t be the case, and we’d really like the chance to look into this for you to make sure everything meets our quality standards. As your order details aren’t linked to the review, could you please email me directly at steph@theoodie.com with your order number? I’d be more than happy to review this properly and help arrange a fair resolution. Thank you again for your honest feedback.
Take care,
Steph x
Quality is not up to par
I bought an Oodie years ago. Recently, I bought a new Oodie to replace the old one as it was aging. The Oodie that arrived was vastly different. It was much thinner, much less fluffy, and after a few months of usage - rips have appeared along internal seams throughout the Oodie. I am not satisfied with the decrease in quality and it doesn't make sense why the prices have remained the same, yet the quality that justified the prices has decreased. It appears the off brand versions may now be a better choice.
21 January 2026
Unprompted review
Reply from The Oodie
Hi Max,
Thank you for taking the time to share your experience, and I’m really sorry to hear that your recent Oodie hasn’t matched the quality of the one you purchased years ago. That’s certainly not the experience we want for our customers, and I understand how disappointing it must be to notice differences in thickness, fluffiness, and durability. Seam issues and tearing after only a few months of use definitely shouldn’t be happening, and we’d really like the chance to look into this properly for you. As your order details aren’t linked to this review, could you please email me directly at steph@theoodie.com with your order number and some photos of the quality issues? I’ll be more than happy to review this for you and help find a fair and suitable resolution. Thank you again for bringing this to our attention.
Take care,
Steph x
Average
Delivery 1 - lost.
Delivery 2 - wrong design
Delivery 3 - finally correct
Like the product not so happy it took 3 attempts to get it.
19 January 2026
Unprompted review
Reply from The Oodie
Hi David,
Thank you for taking the time to share your experience, and we’re really sorry that it took three attempts to get the correct item to you. Having the first delivery lost and the second arrive with the wrong design is understandably frustrating, and it’s certainly not the smooth experience we aim to provide. We’re glad the correct item finally reached you, and we appreciate your patience throughout the process. We’re also happy to hear you’re enjoying the product itself - but we absolutely understand why the journey to get there left you disappointed. Thank you again for your feedback. We’ll continue working hard to improve our delivery accuracy and reliability.
Take care,
Steph x
I love my Oodie coat
I love my Oodie coat, I took a gamble brought in the sale one size only. Its massive but oh so warm and light. Worn for watching my 15 year old play football, im all smug and warm. Added bonus its a spurs one.
10 January 2026
Unprompted review
Reply from The Oodie
Hi Clare,
Thank you so much for your lovely review! We’re delighted to hear how much you’re loving your Oodie item! Even though you took a gamble with the one‑size‑only sale option, it’s great to know the oversized fit is keeping you super warm and still feeling nice and light. Thank you again for sharing your experience - we’re so glad you’re enjoying it! 💕
Take care,
Steph x
Bought oodie dressing gown for my wife
Bought oodie dressing gown for my wife. It seems every wanted one, when they saw hers. Have bought 4 in total, they all enjoy their dressing gowns. Im impressed with the delivery. What else can I say, 4 happy people and 1 happy purchaser.
12 January 2026
Unprompted review
Reply from The Oodie
Hi David,
Thank you so much for your lovely review! We’re thrilled to hear that your wife loved her dressing gown - and even more delighted that it sparked so much interest you ended up buying four in total! It’s wonderful to know that everyone is enjoying theirs and that the delivery experience impressed you as well. It truly means a lot to us to have four happy recipients and one very happy purchaser. Thank you for choosing The Oodie and for sharing such positive feedback! 💛
Take care,
Steph x
Oodie let down someone I recommended them to but have now rectified the problem
UPDATE:
Steph from The Oodie reached out in response to this review and has been amazing. The automated help system on the website is dreadful but once we were dealing with an actual person, the mistake was quickly rectified. Steph quite honestly could not have done more. As a result, I've edited the rating I originally gave. I won't give a 5 star review because I believe this should not have happened but Steph did everything possible to resolve the problem quickly and with a minimum of hassle, so I believe 4 stars are deserved. Thank you Steph.
Original review:
I have three Oodies. One arrived with an incompletely stitched cuff so there was a big hole, but I repaired that as it was less hassle than returning for a replacement. Otherwise, I had been happy with the speed of delivery and the quality of the products.
However, I recommended Oodies to my mother, who recently ordered one for herself and I am embarrassed because she received her order today and the wrong item has been supplied. Rather than the lilac animal print design she ordered, she has been sent a plain pink Oodie.
Worse, having contacted Oodie about correcting this mistake, she found their customer service and returns process, even when THEY MADE THE MISTAKE to be very poor.
She's been told she must start the returns process via their portal and wait a few weeks until they either send the right item or provide a refund. The item she ordered is still showing as in stock on their site at the moment but apparently she has no way of knowing if she'll get it, or "in a few weeks" find she gets a refund instead.
They were fast enough to take her payment and have utterly failed to provide either what was ordered, or appropriate customer service. I am embarrassed that I recommended them and I certainly won't be making that mistake again.
Unless this mistake is sorted out to my mother's complete satisfaction, and a lot faster than "a few weeks", I will also not be buying anything else from Oodie.
Mum needs the Oodie during the current cold weather and "in a few weeks" as the weather begins to warm up, she'll have much less need of it. I've suggested she returns the wrong item for a refund and borrows one of my Oodies temporarily. Then next winter she can take her business to a more reliable company with a better customer service ethic.
Really, Oodie, mistakes happen but it's how companies handle them that speaks loudest and you have repeatedly dropped the ball. Do better.
Edit: I've seen your response, thank you Steph. One of us will be in touch today.
19 January 2026
Unprompted review
Reply from The Oodie
Hi there,
Thank you for taking the time to share such detailed feedback, and I’m truly sorry to hear about both the stitching issue on your own Oodie and, more importantly, the experience your Mum has had with her recent order. Receiving the wrong item is frustrating enough, but feeling unsupported during the process is absolutely not the standard we want for any customer - and I completely understand why you’re disappointed, especially after recommending us. I would really like the opportunity to look into this properly and make sure your Mum receives a fair and prompt resolution. If you or your Mum could please contact me directly at steph@theoodie.com with her order details, I’ll personally review the situation and work to get this sorted quickly for her. Thank you again for bringing this to our attention - I would genuinely like to help make this right for your Mum.
Take care,
Steph x
Decent goods and fast cervice
Decent goods and fast cervice, got the very oodie for my friend in Ireland as well, she is very happy, thank you so much !
7 January 2026
Unprompted review
Reply from The Oodie
Hi Madina,
Thank you so much for your lovely review! We’re really glad to hear you’re happy with your Oodie and that your friend in Ireland is loving hers as well - that absolutely makes our day. It’s wonderful to know everything arrived quickly and that both of you are enjoying the comfort and quality. Thank you for choosing The Oodie and for spreading the cosiness! 💕
Take care,
Steph x
Soft and warm
Soft and warm. I could only get the extra extra large because all the tiny ones had been sold and as I am tiny, it is absolutely massive but I adore it I can wrap it twice around me! I have the dressing gown version.
I have the pale blue duck egg and the color is just as advertised.
The sleeves have cuffs which is very nice because you can pull them up to do washing up etc.
The belt is vast and goes around twice but I might cut that down.
It's arrived in good time ,I actually bought two, one before Christmas and managed to get another one afterwards as I am going to be in hospital a bit.
I would have loved if the length was to the ground but it's calf length and as it's so warm my legs feel a bit cold but I have bought some leg warmers.
A really lovely good quality product xx
19 January 2026
Unprompted review
Reply from The Oodie
Hi Annabelle,
Thank you so much for your lovely and detailed review - we’re really happy to hear how much you’re enjoying your dressing gown. It’s wonderful to hear that even though you needed to size up due to stock availability, you’re absolutely loving the oversized fit and how cosy it feels wrapped around you. We also love that the cuffed sleeves are proving practical for daily tasks - they’re one of our favourite features too! Thank you as well for your feedback about the length and the belt. We completely understand your perspective, and feedback like yours helps us continue to improve and explore adjustments for future designs. Most importantly, we hope your upcoming hospital stay goes as smoothly and comfortably as possible. We’re really glad your Oodie goodies will be keeping you warm and cosy during that time. Thank you again for your kind words - we truly appreciate it. Wishing you warmth, comfort, and a speedy recovery. 💖
Take care,
Steph x
Great product and customer service.
I got my Oodie and I was happy until I noticed 2 defects with stitching.. I contacted customer support and found that I could not replace my purchase with something similar. They resolved my situation in a way that is fair. I am happy.
17 January 2026
Unprompted review
Reply from The Oodie
Hi Margaret,
Thank you so much for taking the time to share your experience with us. We’re really sorry to hear that your Oodie arrived with a couple of stitching defects - that’s definitely not the quality we aim for. We’re glad you reached out to our customer support team and that we were able to resolve the situation fairly. It’s great to hear you’re happy with the outcome. Thank you again for your patience and for giving us the chance to make things right - we really appreciate it! 💕
Take care,
Steph x
I love my Oodie
I love my Oodie, it is like coming home to a big warm hug on a cold day.
I ordered 3 from the UK site, for some travellers) and ordered an incorrect size (🤦🏻♀️rushing my order to catch the sale). Managed to get it all sorted relatively easily, from Australia.
11 November 2025
Unprompted review
Reply from The Oodie
Hi Kate,
Thank you so much for your lovely review - we’re so happy to hear how much you’re enjoying your Oodie! There’s nothing better than that big warm‑hug feeling on a cold day. We’re also glad to hear that your order mix‑up was sorted out smoothly, even from all the way over in Australia. Mistakes happen (especially when you’re trying to catch a great sale! 😅), and it’s wonderful to know our team was able to help you get everything resolved without any hassle. Thank you again for choosing The Oodie! 💛
Take care,
Steph x
Game changer
The Oodie is a game changer when it comes to comfort and staying warm. There is nothing else that comes anywhere near the performance and quality of their lounge wear.
6 January 2026
Unprompted review
Reply from The Oodie
Hi there,
Thank you so much for your amazing review. We’re thrilled to hear you’re loving your Oodie! It means the world to us that you consider it a game changer for comfort and warmth. We put a lot of care into the materials and design, so knowing you feel nothing else compares in quality or performance is the best feedback we could hope for. We’re so glad our loungewear is keeping you cosy, and we really appreciate you taking the time to share your experience. 💛
Take care,
Steph x
Ordered on 1st January but took until…
Ordered on 1st January but took until last week to arrive. Not impressed. Apparently Royal Mail lost the original parcel and Oodie had to supply another one. My granddaughter received her birthday present 2 weeks late.
16 January 2026
Unprompted review
Reply from The Oodie
Hi Jackie,
Thank you for taking the time to share your experience, and I’m truly sorry that your granddaughter’s birthday gift arrived so late - we completely understand how disappointing that must have been. Unfortunately, in this case Royal Mail advised us that the original parcel had been lost in transit, which is why your order didn’t arrive within the expected timeframe. As soon as this was confirmed, our team arranged a replacement shipment straight away to make sure you still received your item. While we do our very best to dispatch orders quickly and keep deliveries on track, delays caused by the courier are sadly outside of our direct control - but we absolutely understand the frustration this caused. We’re very sorry again for the inconvenience and for the delay impacting your granddaughter’s birthday. If there’s anything more we can do to help, please don’t hesitate to reach out.
Take care,
Steph x
I ordered a Oodie and due to courier it…
I ordered a Oodie and due to courier it didn’t arrive :( I spoke to Mitch via email and he helped me through the whole process and answered all my questions and responded very quickly. 5/5 for customer service !!!
We have reorder a Oodie and I am looking forward to finally own one , I have had glowing reviews from my friends!!
17 January 2026
Unprompted review
Reply from The Oodie
Hi Shreema,
Thank you so much for sharing your experience! We’re really sorry your original Oodie didn’t arrive due to the courier - that’s always disappointing - but we’re thrilled to hear that Mitch was able to support you quickly and guide you through everything. We’ll be sure to pass your lovely feedback on to him! We’re so glad you’ve reordered and are giving us the chance to make things right. With all the glowing reviews you’ve heard from friends, we’re confident you’ll love your Oodie once it arrives! 💙
Take care,
Steph x
They’ve lost a customer!
I was very disappointed with the overall quality of the Oodie I received and the subsequent customer service.
When the Oodie was removed from the original packaging it had a huge tear in the fabric. This was not caused in transit. I wanted to exchange the item but it was out of stock. I returned the item with a note requesting an exchange or credit note to exchange the item when stock levels were replenished. My exchange was denied, therefore losing my Black Friday discount. The company would not honour the discount I had received when purchasing and told me I’d have to repurchase my item at a later date for the full price. As the material and quality of the item wasn’t worth the full price I accepted the refund with a view to purchasing elsewhere.
Annoyingly I was denied my £3.99 postage and packaging fee. The item was returned due to it being damaged on receipt and Oodie refused to reimburse me for the original delivery charge. I would accept this if I’d just changed my mind but the item was damaged. I send numerous emails which all came back with a negative response. Eventually I had to resort to posting on social media to express my concerns with the promise of speaking to trading standards. Surprise surprise, my original delivery fee was reimbursed.
This company has lost a customer through its own failings!
25 December 2025
Unprompted review
Reply from The Oodie
Hi Sarah,
Thank you for taking the time to share your experience, and I’m truly sorry to hear how disappointed you felt throughout this process. Receiving an item with damage straight out of the packaging is absolutely not the standard we aim for, and I can appreciate how frustrating the situation became for you. I’m also very sorry that you felt let down by the handling of your exchange request and the communication you received. Your feedback is important, and we take concerns like yours seriously as they help us review our processes and identify where we need to improve. You’re welcome to contact me directly at steph@theoodie.com with your order number so I can personally review the situation for you and hopefully have the opportunity to turn your experience into a more positive one. I am pleased to hear your delivery fee has now been reimbursed, but again, I apologise this wasn't processed immediately - as it should have been. Thank you again for your feedback - we’re genuinely sorry this was your experience.
Take care,
Steph x
Fantastic product …. Where has it been allMy life!!! …
Delivery time is amazing with each selection being packaged up so lovingly. I started off with an Oodie original and have now enhanced my collection with almost th entire range of sleepwear. The dog is also loving his version and trots along proudly.
14 January 2026
Unprompted review
Reply from The Oodie
Hi Elizabeth,
Thank you so much for your wonderful review. We’re thrilled to hear how much you’re loving your Oodie and sleepwear collection… and we love that your dog is proudly enjoying his too! 🐾 It’s amazing to hear that each delivery has arrived quickly and that the care we put into our packaging really comes through. Starting with an Oodie Original and growing to almost the entire sleepwear range is the biggest compliment we could ask for - thank you for being such a supportive and loyal customer. We’re so happy our products have brought you this level of comfort and joy, and we hope they continue to keep you cosy for years to come. 💖
Take care,
Steph x
Nice products. Below average customer service
No problem with products or delivery.
Delivery 1: Item too small (my bad!): Returned
Delivery 2: Wrong product (Oodie's bad!): Returned
Delivery 3: All good!
However, it took weeks, and an amount of chasing from me, to actually get a refund for both returns.
15 January 2026
Unprompted review
Reply from The Oodie
Hi Mike,
Thank you for taking the time to share your experience, and we’re really glad to hear you were happy with the products and delivery in the end - though we’re very sorry for the frustration it took to get there. While we appreciate your understanding about the first return, we sincerely apologise for the mistake with your second delivery and, most importantly, for the delay in processing your refunds. You absolutely shouldn’t have had to chase this, and we understand how disappointing and inconvenient that must have been. This is not the level of service we aim to provide, and your feedback helps highlight where our processes need strengthening. We’re glad everything has now been resolved for you, but if you ever need anything further, we’re always here to help and ensure things go much more smoothly next time.
Take care,
Steph x
Absolute Oodie truth.
The oodies were and are great, having bought three, one I gave away, one I’m flogging to death, the last is the ready replacement, and I’ve had them quite awhile. Great out in the bush!
Sleep tee’s have been my biggest issue. Different sizes? Now, I’m a large bloke, of 6, one is a flop, 3 are actually perfect, 2 a little smaller. But all is not lost on the flop, a fine gift for someone.
Overall, very happy with what I got.
16 January 2026
Unprompted review
Reply from The Oodie
Hi Kym,
Thank you so much for sharing your experience. We’re really happy to hear how much you’re enjoying your Oodies! It’s great to know they’ve held up well over time and are getting plenty of use. We also appreciate your honest feedback about the Sleep Tees. We’re glad that most of them were a perfect fit, but we’re sorry to hear there were some inconsistencies in sizing. That’s definitely something we’re working on improving, and feedback like yours helps us continue refining our products. At least the “flop” found a good home - we love that! Overall, we’re thrilled you’re happy with your purchases, and we really appreciate you taking the time to leave such thoughtful feedback. 💙
Take care,
Steph x
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