Theonia Reviews 858

TrustScore 3.5 out of 5

3.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Most reviewers were somewhat happy with their experience overall. Customers frequently praise the high quality of the products, with many reporting positive effects on their health and well-being, such as improved sleep, increased energy, and reduced pain. Many also appreciate the clear explanations provided for the products. However, some people were dissatisfied with the delivery service and response times. Several customers experienced significant delays in receiving their orders, and some reported issues with tracking information or packages arriving damaged or left in unsuitable conditions. A number of people also mentioned a lack of communication from the company regarding order status or in response to their inquiries.

What people talk about most

Product

Consumers find product quality and delivery to be ambiguous. Many reviewers praise the high quality of... See more

Delivery service

Customers had ambiguous experiences with delivery service. While many reviewers praised the incredibly fast... See more

Order

Reviewers highlight ambiguous aspects of order. Many customers report significant issues, such as orders not... See more

Quality

Reviewers mention positive feedback about quality. Many customers are very pleased with the quality of the... See more

Response time

Users describe negative interactions with response times. Many customers report slow delivery and a lack of... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Just received my first delivery (collagen). It was slow to arrive, link jn email tracker never worked and my mail to company (sent only yesterday) didn't get a reply but that's not unusual. Rea... See more

Rated 2 out of 5 stars

The probiotic product was very easy to buy however the shipping came with no indication of arrival - no tracking by at email or phone sms that the product had been processed shipped and arrived. I rec... See more

Rated 5 out of 5 stars

I buy a lot of suplements so do my research before buying .Happy to say Theonia products are top of the range not just from reviews butfrom my own experince also. Great communication from the company... See more

Rated 5 out of 5 stars

Really great quality product's, since I started taking them I have more energy and less brain fog etc I've just ordered another few item's and will continue to do so. They are well packed and the deli... See more



Contact info

3.4

Average

TrustScore 3.5 out of 5

858 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Probable scam

Not only have the products not arrived, there seems to be no way to cancel them. Added to this, a few days after ordering my credit card was scammed and the card company had to block it.

Do not buy from this company.

1 February 2025
Unprompted review
Rated 5 out of 5 stars

Theonia's Magnesium Complex with Zinc

Theonia's magnesium complex with zinc noticeably improved my skin. I tried another product but did not find it as good.
A generous discount on my second order made it good value too.
Prompt, well packed shipping and delivery. Recommended seller : )

4 February 2025
Unprompted review
Rated 1 out of 5 stars

Scam artists

Scam artists! Have now emailed 3 times and no response from this unprofessional company there not slow about taken your money but don’t want to offer any sort of confirmation of the order or a delivery date. I’ve been on to PayPal to hopefully get a refund

1 February 2025
Unprompted review
Rated 5 out of 5 stars

Bought the Collagen Complex as my hair…

Bought the Collagen Complex as my hair had been falling out so much in the last few months and I noticed after only a week of taking these supplements that it has literally stopped. This was a few months ago now and still happily working. Also feel like my skin is less wrinkles especially around the eyes

1 November 2024
Unprompted review
Rated 5 out of 5 stars

Excellent quality products

Excellent quality products. I've been using the collegan with HA. Results were amazing and noticeable. Have re ordered larger quantities now, will look into other products too. Great service great customer service great discount offers.

1 November 2024
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent - easy to order, fast shipment, and I loved the winter discount too! This is the second time I've ordered with Theonia and both times were excellent! I also really like the probiotic, my gut is much more settled and bloated!

5 January 2025
Unprompted review
Rated 5 out of 5 stars

So happy

It’s the first time when I didn’t get a delivery I didn’t have to ring and fight over the phone it was just a few emails which where very fast at replying and
It was all sorted. Thanks

9 January 2025
Unprompted review
Rated 5 out of 5 stars

Does as it says on the tin….

Great customer focus. I purchased probiotics and they worked as described. Seeing the benefits leading to re-order. Fast delivery. Deffo worth trying.

2 January 2025
Unprompted review
Rated 5 out of 5 stars

Probiotic

Ordered from these just over a month ago and purchased a probiotic, which has helped me tremendous with my skin and digestion. Before I was struggling to keep my skin clear and looking healthy and only a month in to taking this probiotic my skin has cleared up completely. Will be continuing to order from them and highly reccomend.

29 December 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look