An all round excellent experience buying a new king sized bed. Ordering and payment was routinely simple, but what makes the difference is how challenges are handled. In this case, really well. Turned... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Really great customer service. The bed arrived as promised. We had an issue when assembling it which turned out to be a small fault in the product. I emailed them and Georgie replied within an hour.... See more
We are so pleased with the soft white guest bed that we bought. It’s lovely quality and seems very sturdy too. The company were fantastic to deal with. I was a bit anxious with being an online bus... See more
This is the second time I have bought a bed and mattress from The Oak Bed Store and I have no hesitation in giving them 5 Stars. The products are high quality and beautiful to look at. The customer se... See more
Company details
About The Oak Bed Store
Written by the company
Since 2009, we have been trading as a leading provider of high-quality Solid Oak Bed Frames. Our commitment to excellence is evident in every piece we offer, as each bed frame is meticulously crafted using only the finest quality Oak trees. This ensures not only durability and strength but also an attractive finish that will enhance the aesthetic appeal of any bedroom.
We also offer Solid Oak Guest Beds and Solid Wood Bed Frames that are manufactured to the same high standard. We believe that everyone deserves a comfortable and supportive bed, and our collection is available in various sizes to meet your specific requirements. Whether you need a single, double, king size, or super king size bed, we have the perfect option for you.
One of the key features that sets our bed frames apart is the inclusion of sprung solid wood slats. These slats provide optimal support to the mattress, preventing it from dipping or sagging over time. This not only ensures a better posture but also promotes a restful and rejuvenating sleep experience.
What truly sets us apart from the competition is the fact that all of our bed frames are manufactured exclusively for us. This allows us to maintain strict quality control and offer an unrivalled combination of quality and value to our customers. We take pride in providing exceptional products that exceed expectations and deliver long-lasting satisfaction.
We are dedicated to helping you create the bedroom of your dreams. With our expertly crafted bed frames, you can enjoy the perfect blend of style, comfort, and durability. Experience the difference that our Solid Oak Bed Frames can make in your sleep and overall well-being.
Contact info
11 Fitzherbert Spur, PO6 1TT, Portsmouth, United Kingdom
- sales@theoakbedstore.co.uk
- theoakbedstore.co.uk
4.8
Excellent
3K reviews
Replied to 62% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
All good!
Purchased a bed and mattress, and delighted with the quality of both. Store staff were very helpful about scheduling the delivery to suit us - redecorating and recarpeting so we couldn't have the new bed arrive too early!
Customer service was first class, even after purchase when we needed a wee bit of help with assembly.
Highly recommended.
22 April 2026
Unprompted review
Great company
Great company, great communications and delivery service. Really pleased with my purchase
27 March 2026
Nice bed but solid assembly not straightforward
Arranging delivery of the bed was fairly straightforward and the delivery service was good. Assembly was not as straightforward as indicated in the literature. The spanner provided was flimsy and the jaws opened up. To tighten the nuts appropriately required a decent spanner (an adjustable will not fit in the space). Some of the dowels were very loose in the locating holes.
It was difficult to get the drawer sections so fit together well, mainly because holes were not pre-drilled and the screws raised edges of the wood when screwed in. To get a tight fit required disassembly, removing raised areas of wood around the screw holes and predrilling the holes with a 1.5mm drill bit, to about three quarters deep in the wood. The drawers were then solidly assembled.
Once assembled the bed looks good and seems solid
26 March 2026
Quality and good service
Georgie in particular, was extremely helpful and patient in dealing with my order and my questions associated with it.
I recommended the company to friends, who have since made a purchase of their own. Again, they are happy customers. Furdeco, the delivery team were also very good.
2 April 2026
Great product and communication
Great product and communication. Little issue with delivery but Georgie was fantastic and kept me fully updated
2 April 2026
Outstanding quality and Packaging!
Just received my new Oak bed base and I’m absolutely impressed! The craftsmanship is beautiful, but what really stood out was the packaging — incredibly well-thought-out protection that kept every piece safe during delivery. Zero damage, zero stress. Highly recommend! ⭐⭐⭐⭐⭐
2 April 2026
Very sturdy
Very sturdy , luxurious bed. Highly recommend. The packing was absolutely great , quick postage ,very good installing instructions. Over all a very good product.
1 April 2026
Excellent customer service to help me…
Excellent customer service to help me to get a bed delivered off mainland. I got lots of prompt help and support with queries and choices.
16 March 2026
Order came on time and I was very…
Order came on time and I was very satisfied with the product.
30 March 2026
Very Pleased
Very pleased with our kingsize bed. Good quality and strong, straight forward assembly for a reasonable price.
Delivery good too.
We recommend The Oak Bed Store if you want a decent bed at a decent price.
9 March 2026
Amazing quality and excellent customer…
Amazing quality and excellent customer service. Unfortunately, my dad accidentally dropped his drill on part of the bed, which caused a small chip in the paint. I contacted the customer service team, and they were very helpful—they promptly sent out some touch-up paint.
27 March 2026
Cancelling a delivery on the day…
Cancelling a delivery on the day with only “technical issue” as an explanation is not acceptable. I took time off work specifically to be at home, and this has caused unnecessary disruption.
I expect a proper explanation and better respect for customers’ time. This experience has been very disappointing, and it does not reflect well on your service.
26 March 2026
Reply from The Oak Bed Store
Hi Rudynei,
Thank you for your review, and we completely agree with you, cancelling a delivery on the day with only a vague “technical issue” explanation is both unnecessary and unacceptable, especially when the date and time have already been provided by the courier.
Unfortunately, we are currently experiencing ongoing issues with our third-party courier, Furdeco, whom we have worked with for many years. They are currently facing major internal operational and software issues, which have resulted in some orders being incorrectly allocated or ending up in the wrong locations within their network.
This is not only affecting our customers, but also other retailers who use Furdeco’s service, as this is a wider issue within their delivery network rather than an isolated case. That said, we fully understand that this does not make the disruption any less frustrating for you.
This is not the level of service we expect for our customers, and we completely understand the disappointment, inconvenience, and unnecessary disruption this causes especially when time has been taken off work to be at home for delivery.
To help minimise further issues, we have already introduced additional internal checks and extra dispatch verification steps on our side, but some parts of the courier’s handling remain outside of our direct control.
That said, we take full responsibility for your experience and sincerely apologise for the frustration caused. We know this is not good enough, and we are working extremely hard with Furdeco to get this resolved as quickly as possible. We truly appreciate your patience while we work to put it right.
Kind regards,
Georgie
The Oak Bed Store
Really great customer service
Really great customer service. The bed arrived as promised. We had an issue when assembling it which turned out to be a small fault in the product. I emailed them and Georgie replied within an hour. The issue was resolved to my complete satisfaction.
I'm delighted with the bed and with the responsiveness and courtesy of their customer service when something went wrong.
26 March 2026
I purchased a mattress and I am very…
I purchased a mattress and I am very impressed by the quality.
I've already recommended them to my sister who is looking for a bed and mattress.
Lovely people too.
9 April 2026
Unprompted review
Sorting delivery
They were helpful and friendly.
But they would send you a date and if you were not available you'd have to reply with no and wait for another date. Would be easier to see a list of dates and times and be able to choose to stop the back and forth and so everyone knew what they were doing
11 March 2026
Reply from The Oak Bed Store
Thank you for taking the time to leave your review and for your kind words about our team being helpful and friendly, we really appreciate it.
We completely understand your point, and we agree that being able to simply choose from a list of available delivery dates and times would make the process much easier and save the back and forth.
Unfortunately, with large furniture deliveries, it’s not always as straightforward as standard parcel deliveries. Our courier operates multiple vans across different areas, with routes, schedules, driver allocations, and delivery plans that are constantly changing based on demand, delivery sizes, and location planning. It’s often more a case of the courier confirming when they are scheduled to be in your area, rather than fixed delivery slots being available far in advance.
Through experience, we’ve found the current process delivers the best overall results, allowing the courier to work around live routing, availability, and delivery demand while still ensuring customers are offered the next suitable delivery date as quickly as possible.
The good news is they do usually cover most areas several times per week, so if the first suggested date isn’t suitable, an alternative is normally available fairly quickly.
We really appreciate your feedback, as comments like this help highlight where the delivery experience could be improved. Thank you again for your order and your honest review.
Kind regards,
Georgie
The Oak Bed Store
Excellent customer advice
Georgie helped me with questions over the phone and gave me confidence in placing the order. Couldn't have been more helpful, the bed is of great quality and sturdy once assembled. Looks very smart and a great extra storage place.
25 March 2026
The bed quality is excellent
The bed quality is excellent. Sturdy and looks great. Ordering process was easy and quick. Delivery was on time and boxes delivered to room of choice.
I was offered an unpacking service but they wouldn’t take the packaging away so not helpful really.
Bed building instructions were a bit confusing and some of the wooden plugs don’t fit.
This is my second bed from your company and I will certainly recommend
24 March 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.