The Number UK Ltd (118118) Reviews 89

Please do NOT use 118 for anything. They are an awful organisation that lies to people.
They will trick you out of money and will ignore your requests when you call them to complain about their behaviour.

I will never use this vile organisation again!

After their automated reply - you do NOT care about customer service otherwise you would have treated me like a human being. You did the opposite.
Stop pretending to care about what the public think of you.

118 phone to update your business details and then sell these to other companies. After being contacted by 118 I was bombarded with cold calls for business electricity and telecoms, I'm a sole trader working from home and A, don't require these services B, don't have time for constant cold calls.

I'm reply to 118 118's comments below, do you think I'm stupid? Of course it is you, the telephone number traces back to you. You phone every year to update details and then sell those to third parties. Yoy even admitted this on the phone call, which apparently you recorded. I suggest you stop this stock reply to all reviews as it just shows you don't care less about selling data and breaking GDPR. I've now reported you to the ICO.

Recently set up a new business email address and then started receiving marketing emails, one after the other. I contacted one of the marketing companies and asked who provided them with my business details, they told me it was 118 118. I never provided my details and email address to 118 118 but they have illegally shared it with marketing companies without prior consent and without my knowledge. 118 have a privacy policy that states they share business details with third parties, but surely you would need to register with them to provide your details for them to adhere to the privacy, nope not exactly legal. Now seeking legal advice to penalise 118 for breaking the data protection act and sharing business information to marketing companies without consent of the business. ICO have been informed. To follow up on 118’s response, these were not scammers this was 118 themselves. I have reported 118 head office to the ICO. I have already spoken to the official 118 company in the UK who have admitted that they have been passing my business details on to third party marketing companies. Just to be clear the data breach relates to 118 London HQ and not scammers. This is what 118 does, they don’t admit any wrongdoing but blame it on scammers.

After reading the reviews I’m not calling 118 on a premium number instead I will leave the ICO to investigate this crooked company and if 118 wants to resolve it they can call me!

Seems good at first but they rip you off big time in the end. I worked out that with monthly payments and extortionate monthly charges they increase whenever they like I am paying 139.2% apr, not 49.9%. I am just about staying even and within limit, but will never pay it all off at that rate.

118 make no exceptions for cost of living increase or priorty customers with disabilities or health problems and seem to charge more as that situation gets worse for everyone, too take advantage.

I am in the process of trying to claim some obvious overcharges back.

Customer service are also less than useless and slow response to written complaint.

AVOID even if you feel desperate for extra financial help and tempted by their opening offer. They will change payment amount and monthly charge whenever they like to make it harder to pay back.

Greedy and gutless tactic during these difficult financial times for everyone, accept for 118 118!

(Thank you 118 for your generic reply. I am still waiting for a reply to an official complaint on 4th July.

118 said someone would contact me within 5 days...is now day 20 and had nothing more than an automated response email and another increase in my monthly payments.

Would 118 like to comment on this failure please?)

Ive been trying to close my account for a month now and keep being told" its not this department you need"
Ive been given different phone numbers and the last one was not in service. Im still paying my monthly fee because no one seems to care I want to close my account, Very poor.

Please stop cold calling! You phone every day or a few times a week...we've asked again and again to be taken off your call list! And now when we say that you just hang up then call again a few days later...it's so rude!

This company are a total pain in the backside. Continually calling fom different parts of the UK.

Just based on the amount of cold calls I would never do business with them!

We receive numerous calls to our business. When trying to find out what the call is regarding they just put the phone down. Extremely rude and aggressive attitudes

Keeps ringing my company several times a week. I ask to be removed from their list but they just hang up. Will never use!

Ask them every time to take my number off their systems and they hang up on me. At least ring once a month

Keep getting calls saying they are from 118 (118 say it's not them) rings my company several times a month, every time they "remove me" from their list. 118 - you should warn public if you really 'never contact them'.

Got this to use abroad as they marketed themselves as fee free on international use. Constantly declining transactions when there’s more than enough available, impossible to contact and constantly reject when I try to pay it off, will only let me pay partial payments?? Left me stranded a few times when the app was “down” and no one to contact because of the time difference. Literally can’t wait to get all the lovely compensation when the FSA investigate them and force then to pay compensation to the poor people who were unfortunate enough to have to use this card.

Harrasing on a Daily basis. Asked them to stop calling and remove me from there dodgy data base with no luck.

Been harassed by these people on a daily basis although I told them I’m not interested in they’re services and they should remove my private phone number from their dodgy database.

These have the worst customer services I have EVER had the misfortune of dealing with! Send texts at 7pm on a Friday to tell you that they've made a mistake and requested more money that the direct debit you set up with them, I sit in the chat for 3 hours and then disconnect you! Meanwhile they don't tell you how much they're going to take leaving you to stress about it over the weekend and say they'll refund the difference the next day and that's all fair and well but when you have other direct debits for rent and other bills coming out and you're now worrying they'll bounce because you don't have enough money to cover their mistakes!! And nice of you to let your customers know before your phone lines close! Never using this ridiculous company again.

Shame there aren't minus stars. This dreadful company are endlessly calling me. Every time ask to be removed from their database but it seems to make no difference.

Zero stars.
We are continually getting sales calls to both our business line and a personal mobile number. The personal mobile number is listed on the UK Telephone Preference Service so we should not be receiving any sales or marketing calls to that number.

Despite many verbal requests to remove our details from their sales lists, the calls keep coming and are both intrusive and unwanted.

Based on our experience of their sales tactics, we will NEVER advertise with 118 Online and will NEVER use any services from the 118 group.
Reported to the ICO.

Do not use this company I have been trying to get a settlement figure for a loan since June and agree repayment. Difficult to contact don't provide requested information and keep on changing repayment amount saying another month of interest must be added when delays are all due to their inadequacy. Stay away from them if you can!

These clown just love wasting our time. So many times we have refused to engage with them but they insist and sounds like they do it for fun.