I recently met with Agent Adam to discuss my accounts. I found him professional, polite and friendly. Excellent communication skills. He listened to me and my needs and he explained my options in... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Excellent efficient service from the team at the Grantham Branch. I opened an Annual Allowance ISA which was fully explained to me - lovely friendly service including a great cup of coffee! You don’t... See more
Company replied
The member of staff at the Belper branch, who opened my account was friendly and professional. He took me through the various options, but also listened to how I was going to use the account. He made... See more
Company replied
Alan Clarke standing in for John at the West Bridford branch was simply fantastic - always cheerful and incredibly helpful. John whenever I dealt with him has always been brilliant - forthcoming and m... See more
Company replied
Company details
About Nottingham Building Society
Written by the company
Your financial needs and personal circumstances are ever-evolving. Your money goals are one of a kind. You're saving for different things and earning money in different ways. Work might not be 9–5 anymore.
You may be a millennial dreaming of your first home. A foreign national facing restricted access to credit or unfamiliar rules. Or a silver fox planning to retire in style. No matter your situation or credit score, you’ll find mortgages and savings that fit.
Unlike banks, a mutual building society means shareholders don't cash in. No bumping up strangers' bank balances. No hidden agendas. Just a focus on giving you a fair shot at stability and success.
You can find out more on our website – here are some quick links:
You may be a millennial dreaming of your first home. A foreign national facing restricted access to credit or unfamiliar rules. Or a silver fox planning to retire in style. No matter your situation or credit score, you’ll find mortgages and savings that fit.
Unlike banks, a mutual building society means shareholders don't cash in. No bumping up strangers' bank balances. No hidden agendas. Just a focus on giving you a fair shot at stability and success.
You can find out more on our website – here are some quick links:
MORTGAGES
SAVINGS
BRANCHES
CONTACT US
Contact info
Nottingham House, 3 Fulforth Street, NG1 3DL, Nottingham, United Kingdom
- 0344 481 4444
- Trustpilot@thenottingham.com
- thenottingham.com
4.8
Excellent
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
We were able to speak to a person who…
We were able to speak to a person who was able to advise of the available accounts for our money and was able to open them and explain the methods of getting the funds in. She was also able to advise of the online facility to view all pass books, set up and explain how we should access the system once at home. The lady also fitted us in between other appointments with no notice after we wanted to move funds from another bank who had no staff capable of even rolling forward maturing funds. A lot of people prefer to deal with a person who knows what they are doing, not guess what to do on line, or in this case be told on line something which was wrong and so lost funds that were moved to the Nottingham B.S.
13 May 2026
Reply from Nottingham Building Society
Hi David,
Thank you for your lovely feedback.
We’re delighted to hear our colleague was able to support you so thoroughly and at short notice. Providing clear advice and a personal service is really important to us, so it’s great to know this made a difference.
Holly Customer Team
Reply from Nottingham Building Society
Hi Robert,
Thanks so much for your kind words! We’re delighted our team made such a positive impression.
Holly Customer Team
Very helpful
18 May 2026
Reply from Nottingham Building Society
Hi Trevor,
Thanks for taking the time to leave a review! We’re really pleased we could be helpful.
Holly Customer Team
The staff at the Arnold branch are all…
The staff at the Arnold branch are all so helpful. On this day Pete was our advisor and so knowledgeable and patient
18 May 2026
Reply from Nottingham Building Society
Hi Anthony,
Thank you for your lovely feedback! We’re so pleased to hear that you’ve consistently found the team at our Arnold branch helpful. It’s especially great to know that Pete made such a positive impression with his knowledge and patience.
Holly Customer Team
I found your staff very helpful with my…
I found your staff very helpful with my financial issues & explained everything thoroughly before I made changes to both mine & my Wife's account .
5 May 2026
Reply from Nottingham Building Society
Thank you for your kind feedback! We’re really pleased to hear that our team was able to support you with your financial matters and took the time to explain everything clearly before you made changes to both accounts.
Holly Customer Team
Excellent service at the Beeston Branch…
Excellent service at the Beeston Branch of the Nottingham Building Society.
I was looking to open an ISA from which I could withdraw money when needed which paid a decent interest rate. I was told about an ISA with a 4% variable rate where you could withdraw and replace money up to your max allowance. This was exactly what I was looking for and my account was efficiently opened on the day I enquired about it.
9 May 2026
Reply from Nottingham Building Society
Hi Glenda,
Thank you for your wonderful feedback! We’re delighted to hear about your positive experience at our Beeston Branch. It’s great to know that our team took the time to understand exactly what you were looking for and recommended an ISA that met your needs so well.
Holly Customer Team
Reply from Nottingham Building Society
Hi Stephen,
Thank you for your feedback! We’re really pleased to hear that you received prompt and efficient service.
Holly Customer Team
I would recommend The Nottingham Building Society
Explained everything very well,offered me a drink while I was waiting .the staff are very welcoming.
18 May 2026
Reply from Nottingham Building Society
Hi Carole,
Thank you for your feedback! We really appreciate you taking the time to share your experience with us.
Holly Customer Team
Good staff,polite always very helpful
Good staff,polite always very helpful
Keep one up to date of services available.
13 May 2026
Reply from Nottingham Building Society
Hi Jill,
Thank you for your lovely feedback! We’re so pleased to hear that you’ve found our staff polite and always helpful. Keeping our customers informed and up to date with the services available is very important to us, so it’s great to know this has made a difference to your experience.
Holly Customer Team
Reply from Nottingham Building Society
Hi Caroline,
Thank you for your feedback! We’re delighted to hear that you find our online accounts easy to use.
Holly Customer Team
A pleasant experience
Staff patient and understanding and sorted our requests to our satisfaction
18 May 2026
Reply from Nottingham Building Society
Hi Jane,
We truly appreciate you taking the time to share your experience and look forward to helping you again in the future.
Holly Customer Team
Friendly and professional approach by…
Friendly and professional approach by staff. I had confidence in their guidance as your representative listened to my needs before advising me. A lovely cup of coffee
15 May 2026
Reply from Nottingham Building Society
Hi Karen,
Thank you so much for your kind words! We’re delighted to hear that you felt confident in the guidance provided and that our colleague took the time to truly listen to your needs. Delivering a friendly, professional, and personalised service is very important to us.
Holly Customer Team
Excellent service- very knowledgeable…
Excellent service- very knowledgeable staff. Pleasant, considerate and courteous too. Also very friendly :-)
7 May 2026
Reply from Nottingham Building Society
Hi Alison,
We really appreciate your kind words! We’re pleased you experienced such excellent and attentive service.
Holly Customer Team
Met with a smile asked what we wanted…delivered no fuss
Met with a smile asked what we wanted and supplied
14 May 2026
Reply from Nottingham Building Society
Hi Kathleen,
Thank you for your kind feedback! We’re so pleased you received a warm welcome and everything you needed.
Holly Customer Team
Easy to access branch and friendly…
Easy to access branch and friendly staff in Newark with good rates
18 May 2026
Reply from Nottingham Building Society
Hi Paul,
Thanks for your feedback! It’s wonderful to hear you had such a smooth and positive visit with us.
Holly Customer Team
A1👏👏,,,,,,,,,,,,,,,
19 May 2026
Reply from Nottingham Building Society
Hi Malcolm,
We appreciate your fantastic feedback! 👏 It means a lot to our team.
Holly Customer Team
the quality of service from all the…
the quality of service from all the staff at the chesterfield branch
18 May 2026
Reply from Nottingham Building Society
Hi Paul,
We really appreciate your review! We’ll be sure to share your kind words with our Chesterfield branch.
Holly Customer Team
very good customer service
I can talk to a real person and visit a local branch. friendly and helpful staff .
12 May 2026
Reply from Nottingham Building Society
Hi John,
Thank you! We’re glad you value speaking to someone directly and that our team made your experience a positive one.
Holly Customer Team
Reply from Nottingham Building Society
Hi Elizabeth,
Thank you for your kind feedback! We’re delighted you experienced polite and professional service.
Holly Customer Team
Very kind and professio al man
4 May 2026
Reply from Nottingham Building Society
Hi Bev,
Thank you! Your kind words about our service mean a lot to us.
Holly Customer Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.