Even though my package got lost, Murbel was extremely supportive and helped me out. I contacted them and received a fast answer. They send me my order again and I got a small refund. The package arriv... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
The delivery service used had some major hiccups when it came to my order. Fortunately, great customer service reassured me and I received my items with a slight discount. All in all, I received sturd... See more
The customer service was so nice, I had a problem with my order and after reading some reviews I was scared they wouldn’t respond. But they’ve answered me after a few days and were so accommodating.
*Edited* I had an undelivered phone case after quite a long time waiting on delivery and I was initially frustrated with this. It took a few emails back and forth, but in the end I felt satisfied... See more
Company details
Written by the company
We create attractive and fashionable phone cases that also offer protection. We offer two designs: Ultra-Slim and Protective Two-Piece. Plus, enjoy complimentary shipping.
Contact info
United Kingdom
- hello@themurbel.com
- themurbel.com
3.8
Great
333 reviews
Replied to 33% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ordered phone cases to me and my wife…
Ordered phone cases to me and my wife for gift, she was excited and loved it, reccomend!
Thx
25 November 2024
Unprompted review
Very prompt response to all my emails
Very prompt response to all my emails, made amends when parcel was delivered late. All in all, a great and helpful team
28 November 2024
I ordered a phone case nearly 3 months…
I ordered a phone case nearly 3 months ago, emailed to follow up - now three times with no reply. This is a scam!
25 November 2024
Unprompted review
I am pleased to recommend Murbel for…
I am pleased to recommend Murbel for their exceptional customer service and commitment to client satisfaction. Recently, I experienced a situation where an order was misplaced. Murbel promptly took action, providing a solution that was fair and satisfactory to both parties. Their responsiveness and dedication to resolving the issue left a lasting positive impression.
Murbel demonstrated remarkable attention to detail and went above and beyond to ensure I was happy with the outcome. I am confident that they bring the same professionalism and customer care to every interaction.
It is a pleasure to recommend Murbel, and I look forward to continuing to purchase their products, knowing I am in excellent hands.
Please feel free to contact me if you require further details.
Sincerely,
4 November 2024
Unprompted review
10/10
Cases are excellent! Very various designs, great protection and very kind customer support also.
I’ll definitely order in the future.
Thank you:)
22 October 2024
Reply from MURBEL
Dear Customer,
Thank you so much for your kind words! We're thrilled to hear you love the cases and our customer support. We look forward to serving you again in the future!
Wishes,
MURBEL
Finally found cases where the sound and…
Finally found cases where the sound and lock buttons are easy to click! Really satisfied with these products
13 October 2024
Reply from MURBEL
Dear Izabelle,
Thank you for your fantastic feedback! We're delighted to hear that you find our cases comfortable to use. Your satisfaction means a lot to us!
Wishes,
MURBEL
Great communication throughout the…
Great communication throughout the order process. Lovely case. Very durable!
10 October 2024
Unprompted review
Reply from MURBEL
Dear Sophie,
Thank you for your wonderful review!
We’re thrilled to hear that you experienced great communication throughout the order process and that you love your durable case. Your satisfaction is our top priority, and we truly appreciate your support.
We are looking forward to serve you again in the future!
Best regards,
MURBEL
Cases are okay but don’t really fit…
Cases are okay but don’t really fit the iPhone 16 pro max. They have the cut out for the iPhone 13 Pro Max ear phone part
And the cut out for the camera is too small.
Plus the print of the Texas case is blurry/pixeled
I‘d rather buy from somewhere else next time, sadly
7 October 2024
Unprompted review
Reply from MURBEL
Dear Olivia,
We sincerely apologize for the issues you've encountered with your case. It’s disappointing to hear that the fit and print quality didn’t meet your expectations. Your feedback is valuable to us, and we would love to make this right.
Please contact our customer support team so we can assist you further.
Best regards,
MURBEL
Extraordinary quality
Extraordinary quality! I love how it feels in my hand and protects my phone. Every time I drop it, I know that it won't be cracked. Most of all I love how big of a range they have, you can style your phone with your clothes!
26 September 2024
Reply from MURBEL
Dear Customer,
Thank you for your amazing review!
We’re thrilled to hear that you love the quality of our cases and how they protect your phone. It’s great to know that you appreciate the variety we offer for styling your phone. Your satisfaction means a lot to us!
If you need anything in the future, don’t hesitate to reach out to our customer support team.
Best regards,
MURBEL
Excellent Customer Care
I had an issue with my phone case and they handled my concern both promptly and professionally I would recommend this company to you
22 September 2024
Unprompted review
Didn’t receive product
I never received my order. After a month of waiting and attempts to get a refund, I still have no product or answers. Don’t waste your time or money here!
22 August 2024
Unprompted review
Reply from MURBEL
Dear Serena,
We sincerely apologize for the inconvenience and frustration you’ve experienced with your order.
This is not the service we strive to provide, and we understand how disappointing this situation is. Please contact our customer support team directly so we can assist you in resolving this matter promptly.
Thank you for your understanding.
Best regards,
MURBEL
Fresh scent armoured iphone case
I recently purchased a phone case from MURBEL, and while there was an unexpected delay in delivery, my overall experience with the brand has been excellent. When my original order didn't arrive on time, their customer support team was quick to respond and handled the situation with professionalism and care. They kept me informed throughout the process, promptly offered to send a replacement, and went out of their way to resolve the issue.
The replacement arrived in perfect condition, and the product quality exceeded my expectations. Despite the initial delivery challenge, the way MURBEL handled it demonstrated their commitment to customer satisfaction. I highly appreciate their communication, service, and quality, and would definitely recommend them to others!
18 September 2024
Very helpful and kind
We had a problem with my order and helped me immediately and with kindness! Their products are very beautiful and quality . I recommend Murbel 100%. I will order again for sure !
18 September 2024
Stylish Case, but Customer Service Needs Improvement
I recently ordered a phone case, and I have to say, I really love the design, it looks great on my phone. However, I’m giving 3 stars because I feel there’s room for improvement in a few areas. The customer service and email updates on the status of my order could be better, and the delivery time was longer than expected.
When I received my order, there was a minor defect with the product. Fortunately, when I brought this to their attention, the customer service manager was quick to offer a solution, which I really appreciated. Overall, I’m happy with the case, but I hope they can work on refining their customer service and communication in the future.
30 August 2024
Unprompted review
Great communication
I had great communication with murbel via email. You were very kind.
For the next time; It would be nice if i get an email if my order is delivered. 😊
23 August 2024
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