Even though my package got lost, Murbel was extremely supportive and helped me out. I contacted them and received a fast answer. They send me my order again and I got a small refund. The package arriv... See more
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Review summary
Based on reviews, created with AI
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Based on these reviews
The delivery service used had some major hiccups when it came to my order. Fortunately, great customer service reassured me and I received my items with a slight discount. All in all, I received sturd... See more
The customer service was so nice, I had a problem with my order and after reading some reviews I was scared they wouldn’t respond. But they’ve answered me after a few days and were so accommodating.
*Edited* I had an undelivered phone case after quite a long time waiting on delivery and I was initially frustrated with this. It took a few emails back and forth, but in the end I felt satisfied... See more
Company details
Written by the company
We create attractive and fashionable phone cases that also offer protection. We offer two designs: Ultra-Slim and Protective Two-Piece. Plus, enjoy complimentary shipping.
Contact info
United Kingdom
- hello@themurbel.com
- themurbel.com
3.8
Great
333 reviews
Replied to 33% of negative reviews
Typically replies within 1 month
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See how their reviews and ratings are sourced, scored, and moderated.
Commendable Service and Quality.
There were some hiccups along the way concerning refund and them wanting to refund it back as store credit instead of back to my original payment method, which was then sorted out, I commend their patience in sorting this out with me and also I did purchase another case hence to their great quality, so overall Murbel is a good company.
14 March 2026
Unprompted review
Still no cases..
No confirmation email. Ordered 4 for 2! Had emailed form Royal Mail to say on its way but nothing. Ordered over 3 weeks ago. Emailed and messaged via facebook but no reply :( cannot find order number but money taken from bank. I emailed to say this is my email and address please could I have the tracking number so I can see where my order is. Gutted as I am really exited to get them
13 March 2026
Unprompted review
Sketchy
They claim that they ship worldwide, but Lithuania is excluded from the list of countries when you try to check out. Their customer service is non-existent as they don’t respond via email or on Instagram.
13 March 2026
Unprompted review
Reply from MURBEL
Dear Ruta,
Thank you for your feedback. We are sorry to hear about your experience and would like to assist you in resolving this matter.
We have reached out to you through Trustpilot requesting some additional information, and we kindly ask you to provide the details that were requested. Once we receive the information, we will review your case and contact you directly to see how we can assist you further.
We look forward to your response and to resolving this matter as soon as possible.
Kind regards,
MURBEL
Pretty sure I've been scammed!
I ordered two phone cases a week ago. I still haven't received a confirmation text message or email. I cannot check on the status of my order as I wasn't sent confirmation and therefore i do not have my order number (which you need to sign in with for updates). There are two different email addresses on their website, only one works. Not that that matters as they haven't replied to my two emails, or the dm's via Facebook that I've sent. The money has left my bank account and I have a screenshot of my order, however I'm guessing I will not receive these cases. The whole site seems like a complete scam! I wish I had taken a look at these reviews first as I would have not bought with them.
6 March 2026
Unprompted review
Package wasn't delivered
Order was placed on 2 Feb haven't received it yet they didn't answer my email nor their direct message on instagram checked with the delivery company all they have is the label didn't receive the package i wouldn't recommend ordering i fear it's a scam not an actual business
MUR134051
2 February 2026
Unprompted review
Reply from MURBEL
Dear Lara,
Thank you for sharing your feedback. We take comments like this very seriously and would like to clarify the situation regarding order MUR134051.
According to our records, your order has not been delivered because the shipping information provided during checkout was incomplete. Due to the missing details, the parcel could not be processed for dispatch by the carrier.
Our customer support team has reached out to you multiple times via email requesting the missing information and explaining the situation so we could proceed with shipping your order. Unfortunately, we have not yet received a response. We kindly ask you to check your inbox (including spam/junk folders) for our messages and provide the requested details so we can resolve this as soon as possible.
As soon as we receive the missing shipping information, we will promptly proceed with dispatching your parcel.
Kind regards,
MURBEL
Great quality
This was my first purchase from Murbel, and I was very pleased with the quality of the cover and the care taken with the shipping. Since it was an international shipment, it took a few days longer to arrive, but it was definitely worth the wait. The quality is excellent for the price, and I think I'll buy more. The prints are beautiful, with bright colors.
4 March 2026
Bad fitting and no costumer service
I have placed an order two armoured cases for my Samsung galaxy S24 plus.
They finally arrived on the 26th of February and as soon as I put them on my phone they put pressure on the minus volume button, this causes my phone to be on mute always and does not allow me to take screen shots.
I have tried to contact on their email and so far no reply.
Update: I have received ONE email from MURBEL requesting video proof on the 13th of March. I have replied to this email with the required video proof straight away. So far no reply, complete silence.
26 February 2026
Unprompted review
Reply from MURBEL
Dear Alexandra,
Thank you for taking the time to share your feedback. We are very sorry to hear about the experience you described. At MURBEL, we are always here to address and resolve any concerns our customers may have, and we aim to ensure that every customer receives the high-quality product they originally ordered.
However, according to our records, our customer support team has reached out to you multiple times requesting visual proof (photos or a short video) of the issue you mentioned. Unfortunately, we have not yet received this information from your end. This step is necessary for us to properly investigate the situation and determine the cause of the problem so that we can provide an appropriate resolution as quickly as possible.
We kindly ask that you get back to our customer support team with the requested photos or video showing the issue with the case. Once we receive this information, our team will review it promptly and assist you further.
We appreciate your cooperation and look forward to resolving this matter for you.
Kind regards,
MURBEL
Phone doesn’t match photo on the site
I ordered murbel phone case and it doesn't even match with the photo on the site. Outer case is bit small for the camera and makes it look cheap while on the photo it nicely fits around the camera. The delivery is long and doesn’t show when exactly will it arrive. Totally not worth the money.
4 March 2026
Unprompted review
Reply from MURBEL
Dear Hannah,
Thank you for sharing your feedback. We are truly sorry to hear that your experience did not meet your expectations.
We would kindly ask you to contact our customer support team directly via email so we can properly review the situation and work towards a suitable resolution for you. Our team is always here to assist and address any concerns our customers may have.
Please rest assured that we take feedback very seriously and will do our best to investigate the issue with your case and delivery experience. Once we receive your message, we will review the matter promptly and provide the appropriate assistance.
Kind regards,
MURBEL
PERFECT PERFECT
3 March 2026
My package was lost
My package was lost. At first they were hard te reach, but they send me a new package and gave me a discount. So it worked out perfect
26 February 2026
Unprompted review
Still waiting on my orders
Still waiting on my orders - sent them multiple emails & DMs because the order tracking is so weird, like I thought it already dine with customs then it will say the next update “cannot be delivered” and now the tracking status is back in customs again. A prompt response and customer support would be greatly appreciated specially if you offer worldwide shipping. I already ordered on multiple shops that offers worldwide shipping This is my first time experiencing this kind of delay.
26 February 2026
Unprompted review
Reply from MURBEL
Hello,
We are incredibly sorry for the stress and confusion this delivery has caused you. We know how frustrating it is to watch a tracking status bounce back and forth with customs - it’s definitely not the experience we want for our customers, especially on your first order with us.
We truly want to get this sorted out for you right away. We sent a formal request here on Trustpilot a few days ago to get your order details so we could investigate this personally, but we haven't received a response yet. Even though that request has now expired, we are still standing by to help! Please reach out to us directly with your order number. As soon as we have that, we will find out exactly what’s happening and make sure your cases get to you.
We really appreciate your patience, and we are genuinely committed to making this right.
Kind regards,
MURBEL
Costumer service is ASS
Costumer service is ASS, they will not help you at all if you ordered something wrong
Shit website
10 February 2026
Unprompted review
Reply from MURBEL
Hello,
We are sincerely sorry to hear that you feel this way about your experience. We take all feedback seriously, and it is always our goal to provide helpful and efficient support to every customer, especially when an order error occurs.
We truly want to investigate this matter and find a resolution for you. Our records show that we sent a formal request through Trustpilot on February 25th to obtain your order details, but we have not yet received a response. While that specific request period has now expired, we remain fully committed to assisting you.
Please contact us directly via email with your order number and the details of the issue. Once we have this information, we will prioritize looking into your case to ensure it is resolved properly.
Best regards,
MURBEL
LOVE LOVE LOVE <33
The delivery was quite fast, the cases are very good quality and very beautiful. I've been using them ever since I got them.
23 February 2026
You are very kind and very helpful and…
You are very kind and very helpful and all your products have very good quality !
15 February 2026
It's wonderful
7 February 2026
Poor Customer service
Customer service is terrible, they never even responded to my message back asking where why order was, felt very lazy. The only time they responded was to try and bribe me with taking this review down, offering me a 15% refund. Too little too late, a refund shouldn’t be conditional to taking down an honest review. Delivery takes ages if you are in the UK, this is stated in their website but I feel like it’s not stated clear enough and quality is sub par as the buttons hurt to press a bit. The designs are pretty I will give them that, but it’s just a shame about the experience of getting it. Clear customer service makes the world of difference and would of sorted this matter out.
28 January 2026
Unprompted review
Reply from MURBEL
Dear Aimee,
We’re genuinely sorry to read that you feel this way about your experience.
However, we must respectfully clarify that your review does not reflect the full situation. All of your inquiries were responded to, and our records show that your order was processed and delivered within the timeframe clearly stated on our website. There were no delays in dispatch or delivery.
We also reached out to you personally multiple times to try to make amends for any inconvenience or frustration you may have felt. Our intention was always to assist and resolve matters in a fair and professional way.
We would also like to clarify that the partial refund was never offered on the condition that the review be deleted. We’re sorry if our communication was interpreted that way, as that was not our intention and we believed this was clearly explained at the time.
Additionally, in your previous messages to us, no concerns were raised regarding product quality. Had this been mentioned, we would have gladly addressed it immediately, as we always aim to resolve any issues brought to our attention.
We truly value honest feedback and are always here to help, but resolution requires cooperation from both sides. We remain open to constructive communication and wish you all the best moving forward.
Kind regards,
MURBEL
I like your IPhone covers very much
I like your IPhone covers very much. Your service is also very reliable.
31 January 2026
The Murbel support team
The phone cases are amazing and the quality is great. The Murbel support team is great and very helpful. I’ll order again for sure.
31 January 2026
Unprompted review
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