The Motorhouse Reviews 

AVOID this company . I purchased vehicle from Motor House Bedford 6 weeks ago . They advertised vehicle with full service history . I've been promised to send this afterwards. I was calling every few days and until Today no response. It looks like I'm not the only one who had the same problem with service history . Unfortunately I've been forced to start legal action. I would NOT recommend this company.

Travelled over 350 miles to purchase a Range Rover sport - excellent service from the Motorhouse team (from start to finish) Alex is a great asset to the team who has informed me throughout the buying process. Highly recommend if you’re in the market to buy a new car!

I will be looking to come back to Motorhouse for my next car.

Great stuff!

Travelled over 200 miles from Liverpool to see a car after speaking to Alex and the guy was top class. Kept me informed all the way and was always available when I called. Brilliant service .

we got finance there quickly, that's okay! But anything else afterwards is not. The warranty fix or reported complaints are useless!! If you have chosen the wrong car the dealer (Motorhouse Group LTD-Bedford) does not respond about the warranty that they have given verbally so don't be surprised, better to ask a written warranty because they can lie about warranty. It's been more than a month now and still nothing happens about my complaints. Choose another financer.(Jigsaw) and dealers.These guys don't care about costumer just money! They said buying car is like a Lottery so it means their warranty is like a lottery too! Avoid! Avoid! Avoid. I have small cracks on my headlight and when is rain is swimming in water. When I bought a car was dry so u cannot seen a problem. When I called few times always said it will solving. And sending back money buy new headlight. More then a month now nothing happened so I just think when a car is good thats okay. If have problem they don't care after selling.even saying 3 month warranty don't believe only if they're written down and signed.!! Avoid Avoid Avoid!

DO NOT ATTEMPT TO BUY FROM THIS COMPANY

Due to not having a vehicle, I purchased the.vehicle subject to viewing the Vehicle.
When i turned up car was gleaming so far so good.
When looking round the Vehicle it was not as described. Stated there was a reversing camera ? Also stated a CD multichanger ? Full Service History ? Front N/S tyre was bald, which speaking to the gentleman he said this was legal as they had MOT the vehicle themselves,
Having being in the motor trade myself, I always want the vehicle serviced or at least oil and filter changed. Which was confirmed over the phone that either would be done.
I advised the salesman of this (which I believe he was a trainee) about the reversing camera, which was stated on the advert,.wasn't there ? I was told the best they could offer me was £50 as a good will gesture. Wasn't to worried about the multichanger. But was also told that they sometimes copy and paste.from auto trader for specifications of their VEHICLES ?????
I advised the salesman I had forgotten my reading glasses,.so didn't really know what paperwork they were giving me as I couldn't see much.
Driving home I noticed a misfire as I put my foot down on the acceleration, which I rang them and advised straight away. As I live in Bedford its a way to go to to get your car checked. Next issue was the run tyre flat came up on my dash board (which isn't covered by the warranty as it was the sensors which had gone.
Now I am just under my warranty as I took it out on the 12th May, had a call today advising it will run out on the 11th.
Rang the dealership on the 9th August, I believe i.was passed onto the Manager. I advised that now my service light has now come up ? To be honest from the beginning of the conversation I could feel the Gentleman I was speaking to was not very happy. I advised about the service light being on. And then this is when the attitude started, I was told that if it was serviced then the book would of been stamped, if not then check my paperwork because if they had done anything then they would of supplied a copy of reciept
I advised I didn't have my glasses with me on the day but the salesman advise an oil and filter was done. I.was again told the same thing, and then told if you have no paperwork then we haven't done anything to the vehicle ?
I then said what type of Company are you running here ? As its sounds as if you tell the customer everything to keep them happy, then when they are gone you don't care !! And it sounds like urd running a dodgy business here. Then put the phone down.
I had a call back but as I answered the phone the Gentleman I was speaking to, I overheard him say let me deal this F-in idiot first, as you can imagine I was fuming, and repeated to him what he had said. To which he tried to reply if you heard the whole conversation then you would known I was speaking about you ? In which we started arguing and I advised him of my consumer rights. And was told do what you F-in like so I put the phone down again. In which hey tried to call me again which I didn't answer.
I did though give it 10 minutes and tried calling back in a calm manner to get this sorted, to find out I was blocked. So I whatsapped them and asked if we could now talk civilised to one another to get this matter resolved.
To have a reply that he wouldn't accept any aggression or abuse towards his staff ? And as far as he was concerned the matter was closed.
To anyone buying a used Vehicle, do not forget you have your Consumer rights to fall back on. As all vehicles be Road worthy !!
Also if you look at this dealerships all the negative feedback it seems, to be covered up very quickly with all 5× feedbacks ? Just seems strange for a dealership/Garage MOT centre with not a Great deal of stock ?

Great customer service, second to none, experienced staff, courteous, such a clean, tidy, organised environment and they do what they say and to tight time scales.
I can not thank them enough. Recommended to me by an AA patrol man, whom I have also messaged to convey my thanks.
Great team.

nice and easy to deal with, no pushy sales tactics.