The Money Shop Reviews 3,243

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 133 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the ease and speed of the service, noting how straightforward the application process is and how quickly funds are received. Many people appreciate the efficiency, with money often transferred within minutes or on the same day, which is particularly helpful in urgent situations. The user experience is frequently praised for being simple, clear, and easy to navigate, making the entire process hassle-free. Reviewers also commend the excellent customer service and prompt responses, indicating that the company is reliable and supportive. However, some people mentioned a bit of a long response time, or issues with replying to messages from the company.

What people talk about most

Service

Users describe positive interactions with service, highlighting its speed, efficiency, and ease of use.... See more

User experience

Customers consistently note positive experiences with user experience, highlighting the quick and easy forms... See more

Response time

Clients share positive opinions on response time, with many reviewers highlighting the swift and efficient... See more

Payment

Reviewers mention positive feedback about payment, highlighting the ease and speed of the process. Customers... See more

Customer service

Consumers find customer service to be positive, with many reviewers expressing satisfaction and calling it... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The conpany knew my circumtances and would NEVER let me over lend !! Something that could make my situation a million times worse .. so efficiant and no judging !! Would have been lost to be hones... See more

Company replied

Rated 5 out of 5 stars

I used The Money Shop to help cover my moving expenses and the process was very straightforward. The website was easy to navigate and I got the funds quickly. Would recommend it if you need a fast sol... See more

Company replied

Rated 5 out of 5 stars

So easy to navigate the application. It was so quick and simple. I got offered a loan within seconds of completing my application form. I will most definitely use The Money Shop again in the future fo... See more

Company replied

Rated 5 out of 5 stars

I had an emergency veterinary bill too pay, thanks to the money shop I was able to pay it instantly as the funds we're transferred Immediately. Panic over!!

Company replied


Company details

  1. Loan Agency
  2. Non-Bank Financial Service

About The Money Shop

Written by the company

Warning: Late repayment can cause you serious money problems. For help, go to https://www.moneyadviceservice.org.uk/en.

Representative 79% APR

Representative Example: Borrowing: £1200 for 18 months, Total Repayable: £1843.68, Total Interest: £643.68, Interest Rate (Variable): 79%. Rates between 9.3% APR to Maximum 1721% APR

Written by the company

Versatile
We offer a variety of products including currency exchange, cheque cashing, pawnbroking and short term lending
Trustworthy
The Money Shop is a well-known brand in the UK and has been on the high street for over 17 years.
Responsible
We are authorised and regulated by the Financial Conduct Authority. Registration number 681750
Customer Focused
We're always here to help and have a dedicated team available to assist you with any enquiries

Contact info

4.8

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Miss a moorehead

Plenty off information. Quick delivery service

6 December 2025
The Money Shop logo

Reply from The Money Shop

It was a very quick, simple, straight forward and easy process. The form was user friendly.

Rated 4 out of 5 stars

Easy and very quick

Easy and very quick

4 December 2025
The Money Shop logo

Reply from The Money Shop

It was a very quick, simple, straight forward and easy process. The form was user friendly.

Rated 5 out of 5 stars

Just how easy it was to understand and…

Just how easy it was to understand and fill in the application form no trouble quick and easy even though I was denied in my loan thank you

3 December 2025
The Money Shop logo

Reply from The Money Shop

It was a very quick, simple, straight forward and easy process. The form was user friendly.

Rated 5 out of 5 stars

the experience was great and really…

the experience was great and really helped me and i would recommend to anyone who may need help

16 November 2025
The Money Shop logo

Reply from The Money Shop

Thanks for taking the time to leave a review. We are delighted that we were able to assist you

Rated 5 out of 5 stars

A great experience

It was a very quick, simple, straight forward and easy process. The form was user friendly.

15 November 2025
The Money Shop logo

Reply from The Money Shop

Thanks for taking the time to leave a review. We are delighted that we were able to assist you

Rated 5 out of 5 stars

Panic over!!

I had an emergency veterinary bill too pay, thanks to the money shop I was able to pay it instantly as the funds we're transferred Immediately. Panic over!!

12 November 2025
The Money Shop logo

Reply from The Money Shop

Thanks for taking the time to leave a review. We are delighted that we were able to assist you

Rated 5 out of 5 stars

Great services

Great services, really helped me find a suitable loan. Great customer service

4 November 2025
The Money Shop logo

Reply from The Money Shop

Thanks for taking the time to leave a review. I'm sorry we were unable to find you a suitable lender on this occasion

Rated 5 out of 5 stars

The website is easy to navigate

The website is easy to navigate, user friendly and very clear. The form didn't take too long to fill out and a result was found very quickly. Would definitely recommend.

3 November 2025
The Money Shop logo

Reply from The Money Shop

Thanks for taking the time to leave a review. I'm sorry we were unable to find you a suitable lender on this occasion

Rated 5 out of 5 stars

Was shocked how easy it was to apply…

Was shocked how easy it was to apply and the process was simple and very quick I was approved thanks

15 October 2025
The Money Shop logo

Reply from The Money Shop

Thanks for taking the time to leave a review. I'm sorry we were unable to find you a suitable lender on this occasion

Rated 5 out of 5 stars

Easy

Easy to access the fund I needed

21 October 2025
The Money Shop logo

Reply from The Money Shop

Thanks for taking the time to leave a review. I'm sorry we were unable to find you a suitable lender on this occasion

Rated 5 out of 5 stars

It was easy to set up a loan offer and…

It was easy to set up a loan offer and I had a decision very prompt and quick. Would definitely recommend them.

24 September 2025
The Money Shop logo

Reply from The Money Shop

Thanks for taking the time to leave a review. We are delighted that we were able to assist you

Rated 5 out of 5 stars

Great service

Fast, efficient and affordable

17 October 2025
The Money Shop logo

Reply from The Money Shop

Thanks for taking the time to leave a review. We are delighted that we were able to assist you

Rated 5 out of 5 stars

Brilliant!

1 October 2025
The Money Shop logo

Reply from The Money Shop

Thanks for taking the time to leave a review. We are delighted that we were able to assist you

Rated 5 out of 5 stars

5 star service

Very quick and efficient service and very reliable can’t rate this service enough.
I highly recommend this company 100%.

23 September 2025
The Money Shop logo

Reply from The Money Shop

Thanks for taking the time to leave a review. We are delighted that we were able to assist you

Rated 5 out of 5 stars

Very simple and easy to use

Very simple and easy to use! No stress at all! Very happy

9 September 2025
The Money Shop logo

Reply from The Money Shop

Thanks for taking the time to leave us a review. We are delighted that we were able to assist you.

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