The Modern Back Reviews 269

Spent over a month looking at the multitude of massage chairs and massage chair vendors. Was leaning towards a Luraco Special Edition. Came across The Modern Back Company and messaged with Tom who was driving at the time and told me he would e mail me the next day to help me with my search.
Indeed Tom E mailed and we ultimately spoke on the phone. After a few questions etc. I decided to go with Tom and his company and I am most pleased with my decision. Luraco Special Edition now in my home.
If you are looking for individualized customer service, calling and having a human being answer the phone and dealing with knowledgeable people running a family business then I would look no further than "The Modern Black.,"From selection to matching the chair with your individualized needs this company has it all., You will not be disappointed.

Ana-Marie, Tom, and Colin are truly amazing people. They offer the best price anywhere (including online) and stand behind their product and are committed to service. They know their products, and their vendors, and will guide you in the correct decision. I had an issue with the 3rd party delivery company used by the manufacturer, and Modern Back was amazing and went out of its way to resolve the issue. Highly recommend. Also, take their advice on their recommendations.

We like the chair except for the saleslady in the Sarasota store lied to us about the maximum height of a person in any of the chairs. Make sure when buying a chair, make sure the 6'2 in height can use the chair without their knees and legs sticking out. Make sure to try it in the store or else they will hit you with more than $2000. re-stocking fee. Once you paid for the chair, they will not return your money back. Wrong move on my part, bad move.

ONE OF IF NOT THE BEST BUYING EXPERIENCES I HAVE HAD TO DATE . TANYA THE STORE MANAGER IS THE MOST KNOWLEDGEABLE, HELPFUL AND COURTEOUS PERSON I HAVE HAD THE PLEASURE OF DOING BUSINESS WITH . AS FOR THE PRICE AFTER LOOKING INTO VARIOUS OTHER INTERNET OPTIONS I FOUND THAT BUYING FROM YOUR LOCAL STORES AND SHOPS IS BY FAR THE BEST WAY TO GO , IF YOU SHOULD EVER NEED ANYTHING ELSE AFTER YOUR PURCHASE IT'S A GUARANTEE THAT TANYA WILL ANSWER THE PHONE OR RESPOND TO AN EMAIL WITHIN THE HOUR OR LESS . GREAT PLACE TO BUY FROM WILL BE SENDING ALL MY FRIENDS THERE WAY .

Fantastic showroom and Colin was a great help. As I tried the chairs, he was extremely patient and knowledgeable. He allowed me to relax while trying each chair and I finally chose the Daiwa. The delivery was quick and easy too. Very pleased with my experience. Thank you Colin!

Great selection to try out and loads of experience in staff. Skeptical going in but purchased Daiwa Pegasus. Later had modern back send a second chair to my summer home. Good choice all around

I felt like I was already getting a good deal. But then they found out that the chair I wanted was discontinued, so they gave me a free upgrade and got a better chair for the same amount of money. I didn't have to pay taxes and I received it soon than I thought.

Fast delivery and amazing customer service. Colin and team went above and beyond to ensure my delivery was on time. We would definitely recommend to family and friends. Thanks for the beautiful massage chair!

Alexis was great throughout the entire buying experience!

Carlos P. Verified Buyer
Full Star Full Star Full Star Full Star Full Star
05/10/22
Massage chair
I bought this chair for my parents and they love it. The leg/ foot part is their favorite and it helps them feel relaxed as well. Many of my other family members have

Modern Back had the largest selection of full body 4-D massage chairs in this area of Florida. I tried many chairs and I found the one that fit me like a glove and hit the trigger points that needed to be addressed in my body. Alexis at the showroom provided excellent customer service, and Charles, who brought the chair up to my 3rd story apartment and set up the chair for me, was excellent as well.

This was a wonderful experience start to finish. Thank you for all you do!!

No pressure showroom with many nice chairs, we got a nice massage chair here at a good price

Very easy to assemble and very nice chair. I’ve used it many times ❤️

The store had multiple chairs for us to try including all price ranges. We were not pressured into any one chair and in fact visited multiple times before we made a decision. We ended up I think with the most expensive chair in the store, but that was our choice and in fact they spoke highly of chairs priced much less that they carried.

Delivery was delayed a bit due to shipping from overseas but in the current climate where supply chain is causing delays for everything it was understandable and they kept us updated.

Delivery and setup was excellent. The team were very friendly, respectful of property and took time to show me several things about the chair I needed to know if we were going to move it.

I am very happy to support a local business that stocks chairs, allows you to make an informed decision and gave me a fair price. I know there are some places on the internet I could have saved a bit of money but those places didn’t let me try the chairs out, or give me the support and experience The Modern Back did. 100% satisfied thus far

Arrived in great shape on time. Chairs are very comfortable. Expect to enjoy then for many years.

We love our chair! My wife and I both use it every day. Thank you!

The Modern Back was the absolute BEST !!! Tania took so much time in explaining all of the different chairs and being very attentive to our needs. Her communication was next to none and never once did we feel pressured to making a decision. Our chair was delivered promptly as scheduled and installed by true professionals. Colin made sure to call us and follow up to make certain everything was great ! We HIGHLY recommend The Modern Back !

Had a little trouble with the delivery. Came once to just drop off. Came back to perform "white clove install". Presently works just fine. We use it every day.