I gave my experience 4 stars because my products got stuck at customs for longer than expected. Even after I payed the duty fee and it was released, it still took about 4 days to get to me from the Fe... See more
Company replied
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See what reviewers are saying
Heard many good reviews about this company while researching trusted sources for buying European goats milk formulas. They lived up to their reputation! Highly recommend! Much appreciated baby doing s... See more
Terrible customer service. Ignore repeated requests for help. Chat button on website says live agent is available. Actual chat says only bot. Several emails received no response. All the while could h... See more
Company replied
Formula seems legitimate, shipping was fast. PLEASE bubble wrap the formula inside the box, it always comes dented and sometimes the cap is broken from the transit.
Company replied
Company details
Written by the company
The Milky Box brings the worlds' best organic baby formula right to your doorstep, with brands like HiPP, Holle, Kendamil, Jovie, Lebenwert, Premibio, Bebe M, Nannycare, Kabrita, and more. Express 1-6 business day insured delivery and 24/7 customer service are staples of our service. And we offer our 100% Happy Baby Guarantee, so if your baby does not take well to a formula, we'll give you a gift card to try another! Shop confidently at The Milky Box - with no yucky stuff, just organic goodness.
Contact info
Netherlands
- hello@themilkybox.com
- themilkybox.com
3.5
Average
162 reviews
Replied to 62% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Stuck at customs
I gave my experience 4 stars because my products got stuck at customs for longer than expected. Even after I payed the duty fee and it was released, it still took about 4 days to get to me from the FedEx depot that was only an hour away from me. I’m not sure if there was a reason it took so long but I wasn’t informed of any delays. Other than being stuck at customs, it did ship fairly quickly.
9 March 2026
Reply from The Milky Box
Hello Robyn,
Thank you so much for your feedback and for the 4-star rating! We’re glad to hear that, despite the wait, you had a positive experience with our service.
We sincerely apologize for the frustration caused by the customs delay and the subsequent delivery time. However, we would like to clarify that The Milky Box has no control over customs procedures, as these delays are mostly due to government regulations and clearing protocols from your country.
We appreciate your understanding and hope to serve you again soon!
Kind Regards,
The Milky Box Team
Good formula, shipping needs improvement
Formula seems legitimate, shipping was fast. PLEASE bubble wrap the formula inside the box, it always comes dented and sometimes the cap is broken from the transit.
9 March 2026
Reply from The Milky Box
Hi Vik,
Thank you for your review!
We always strive for maximum protection, but unfortunately, accidents can happen during the shipping process despite our best efforts. We've been cautious with plastic wrap to stay environmentally friendly, but we truly regret that your formula arrived dented. We appreciate your patience and for helping us understand where we can improve.
Kind regards,
The Milky Box Team
My package has been stuck in customs…
My package has been stuck in customs for over a week. No one is getting back to me. I now have to order from another company. And dispute charge on my credit card. Absolutely never ordering from this site again.
23 February 2026
Reply from The Milky Box
Hi Amy Tanner,
We’re sorry to hear about the delay with your package. Once a shipment reaches customs in the destination country, the inspection and release process is handled entirely by the local customs authorities. Unfortunately, if they decide to hold or inspect a package, this is outside of our control and can sometimes cause delays.
We can confirm that the shipment has now been processed by customs and successfully delivered. We understand that waiting during customs clearance can be frustrating and appreciate your patience.
Kind regards,
The Milky Box Team
Terrible customer service. Don’t respond.
Terrible customer service. Ignore repeated requests for help. Chat button on website says live agent is available. Actual chat says only bot. Several emails received no response. All the while could have fixed the issue. Do not recommend this merchant. One aggravated customer.
2 February 2026
Reply from The Milky Box
Hi Marina! We're truly sorry for the frustration this caused and for the delay in communication. Our Customer Support team has reached out to you directly to address the situation and work toward a resolution.
We truly appreciate you bringing this to our attention and regret that your experience didn’t meet expectations.
Maria
Customer Success Manager
Always on time!
I love The Milky Box. We always get our formula on time. They work hard to make sure of that!
29 January 2026
Unprompted review
Reply from The Milky Box
Hi Simona! Thank you so much for the kind words! Our team truly works hard to make that happen, and your feedback means a lot.
Maria
Customer Success Manager
Ordered 3 formulas a week ago and have…
Ordered 3 formulas a week ago and have not received them.
21 January 2026
This store has been very dependable
This store has been very dependable. The shipping time is always quick and items arrive packaged well. I’ve had no issues so far.
29 December 2025
Reply from The Milky Box
Hello Delany! Thank you so much for taking the time to share this - we truly appreciate your trust. We’re happy to hear everything has arrived safely. Dependability is something we work hard to deliver every day.
Thanks again for choosing The Milky Box
Maria
Customer Success Manager
It has been about 3 weeks and I have…
UPDATE: a refund was issued. Apparently the formula I ordered is out of stock, however I had to email several times to get any kind of response or update. Will not be ordering again but I am glad the issue has been resolved.
It has been about 3 weeks and I have not received my order. Tracking has not updated. I have reached out to the support team multiple times with no updates. I feel scammed.
15 December 2025
Reply from The Milky Box
Hi Hannah! Thank you for your review. We’re truly sorry for the delays and lack of timely communication - that’s not the experience we aim to provide. While we’re glad the refund was ultimately issued and the matter resolved, we appreciate your patience throughout.
Your feedback has been shared internally and helps us improve moving forward.
If there is anything else we can do, please do not hesitate to reach out to us directly at hello@themilkybox.com
Maria
Customer Success Manager
BEWARE: No refunds or exchanges allowed!
My baby didn't tolerate the formula and I can't get a refund on a new case that was delivered. Asked for help cancelling the re-occuring billing and their instructions do not lead you to a subscription page. This company is a scam!
2 January 2026
Unprompted review
Reply from The Milky Box
Hi there,
We’re really sorry to hear about your experience and understand how frustrating this must have been. For health and safety reasons, we’re unable to accept returns or exchanges on baby formula once it has been delivered - this policy is in place to protect all families and is clearly outlined during checkout and in our Refund & Return Policy.
Regarding subscriptions, we’re always happy to assist directly if anything isn’t clear or easy to manage.
We truly regret the inconvenience and would still like the opportunity to help if you reach out to our support team directly at hello@themilkybox.com
Maria
Customer Success Manager
Everything got delivered before expected
16 December 2025
Reply from The Milky Box
Hi Derick! Thank you so much for the great review! We’re happy to hear your order arrived sooner than expected - that’s always a win! :)
We truly appreciate your support and trust in us.
Maria
Customer Success Manager
True organic ingredients that are so…
True organic ingredients that are so good for my baby !
15 December 2025
Reply from The Milky Box
Hey Dania! Thank you so much for your kind words! We’re really happy to hear you value the true organic ingredients - your baby’s well-being is exactly why we do what we do! ;)
Maria
Customer Success Manager
Milky Box your a Life saver. Literally.
Fast easy delivery and convenient ordering process. I chose kendamil for my babies after learning that the royal family uses kendamil to feed all their babies. My son was having severe gastrointestinal problems and i couldnt contiune to feed him the us formula and watch what it was going to him in his first days of life. It was horrible to watch and see. And so I went with it. And after researching the brand I was so glad I did. World renowned and award winning expertise in infant nutrition . I was so happy that I made the choice to switch from US formula to formula from the UK. My son improved like night and day after the switch his bowel movements regulated and he was no longer in pain and discomfort. Kendamil is amazing. I wish all moms in the US new about kendamil and the milky box. Before we couldn't find kendamil in the states and had to order it from over seas. So Thanks milky box.
16 December 2024
Reply from The Milky Box
Dear Jessica - thank you so much for sharing your story - it truly means the world to us. We’re incredibly glad to hear that switching to Kendamil made such a positive difference for your little one and brought you some peace of mind during such a stressful time!
It’s parents like you who inspire everything we do, and we’re honored to help make trusted European formulas more accessible in the US. Thank you for trusting The Milky Box and for taking the time to leave such a heartfelt review.
Much love!
Maria
Customer Success Manager
I discovered this site in a Facebook…
I discovered this site in a Facebook mom group, and they were correct. Kabrita goat formula is incredible.
20 October 2025
Unprompted review
Reply from The Milky Box
Hey Jared! Thank you so much for taking the time to share this! We love hearing that a fellow parent community pointed you our way - and even more that Kabrita has been working so well for your little one.
Maria
Customer Success Manager
They helped with a delivery issue…
They helped with a delivery issue quickly and our formula arrived in time! Thank you.
27 October 2025
Reply from The Milky Box
Hi Heather! Thank you so much for your kind words! We’re really glad we could step in and help with the delivery issue and get everything sorted in time for your little one. That peace of mind means everything to us.
We truly appreciate you taking the time to leave a review - it means more than you know.
Maria
Customer Success Manager
Customer Service Needs Attention
Formula is fine, customer service needs to be better. They offered a discount code in the initial email response to me but never followed up even, after I shared the information they had requested.
3 November 2025
Trusted company
With everything going on in the US government and regulations in regards to food, I just dont trust them anymore.. so finding this company has been a blessing and the Holle goat milk formula is amazing!
4 November 2025
Unprompted review
Reply from The Milky Box
Hi Whitney! Thank you for trusting us and for sharing your kind words! It truly means a lot to know that our products help bring peace of mind, especially when it comes to something as important as your little one’s nutrition.
Thank you for being part of The Milky Box family.
With gratitude,
Maria, Customer Support Manager
Very helpful customer support when I…
Very helpful customer support when I had a defect with the lid of the can I received. Overall very happy with the company so far!
24 October 2025
Unprompted review
Reply from The Milky Box
Hi Christina! Thank you so much for your kind words - we're truly happy to hear that our team was able to help you quickly. We always want families to feel supported and taken care of, every step of the way.
Maria
Customer Success Manager
fast delivery!!!
7 October 2025
Reply from The Milky Box
Hi Grace! So happy your order arrived fast - that’s what we love to hear! Thanks for trusting us with your little one’s nutrition.
Maria
Customer Success Manager
Great Clean Goat Formula!
We got the organic goat milk from Jovie for ages 10 months and above. This was the first formula I had used and my son liked it. I am really grateful for organic and cleaner ingredients. We live in the USA, but Europe has cleaner formula than the USA does currently.
6 October 2025
Reply from The Milky Box
Stephanie, thank you so much for sharing your experience!
It’s wonderful to hear that your little one enjoyed Jovie and that you value the clean, organic ingredients as much as we do. We’re thrilled to be part of helping families in the U.S. access that same quality and peace of mind.
Wishing you both all the best!
Maria
Customer Success Manager
Reply from The Milky Box
Thank you, Tara! We’re so happy to hear your order arrived quickly and everything was just as expected. We truly appreciate your trust and hope to see you again soon!
Maria
Customer Successs Manager
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