The Medicare Family Reviews 

1,085
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 327 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional knowledge, helpfulness, and professional approach, often noting their patience. Agents are highly regarded for providing focused, detailed advice and clear explanations, making complex information easy to grasp. The overall service is frequently described as superb, transforming the often-overwhelming process of navigating Medicare into a simple and stress-free experience. Reviewers appreciate the proactive follow-up and continuous support, ensuring they receive the best plans tailored to their specific needs, which instills confidence in their choices.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, professionalism, and... See more

Customer service

People report positive experiences with customer service, highlighting the helpfulness and knowledge of the... See more

Service

Reviewers highlight positive aspects of service, consistently praising the helpfulness, knowledge, and... See more

User experience

Customers consistently note positive experiences with the user experience, often describing it as easy,... See more

Customer communications

Reviewers mention positive feedback about contact, with many expressing satisfaction after reaching out to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Maddie Crispino helped me with a focused, detailed and to-the-point advice. She crystallized so much (all) useful information – that too in aesthetically pleasing manner! Her cautionary notes when nee... See more

Rated 5 out of 5 stars

So far I have been really impressed! Both Austin Hindes and Tim Smith were very helpful, patient, and very knowledgeable about all the ins and outs of signing up for Medicare plans. Both sent follow... See more

Rated 5 out of 5 stars

I was very reluctant to go this route to get a new Medicare plan for 2026 since my plan was the one to cancel renewal for next year. I happened to get their agent Jordan Miller and I have to say, he... See more

Rated 5 out of 5 stars

I had called The Medicare Family and spoke with Aaron Landers and he really helped me get a supplement plan. I found trying to get information very overwhelming and he made it very easy. I would advis... See more


Company details

  1. Health Insurance Agency
  2. Insurance Agency

Written by the company

The Medicare Family is a family-owned, insurance agency that specializes in helping seniors across the country find the right Medicare plan for their situations.


Contact info

5.0

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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5.0

All reviews

(1,085)

326 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Jon Wake

Jon explained everything in terms I could understand and if he wasn't sure he quickly researched to make sure I was getting exactly what I needed. He was patient and kind through it all. Follow up emails were timely.

22 January 2026
Unprompted review
Rated 5 out of 5 stars

Medicare Family

I worked with Luz Clarita Trevino from The Medicare Family. She was awesome and helpful with all my questions.

22 January 2026
Unprompted review
Rated 5 out of 5 stars

Top notch company

Top notch company. They get the job done. Aaron Landers was professional and knowledgeable and a pleasure to work with. Highly recommend them.

22 January 2026
Unprompted review
Rated 5 out of 5 stars

I recently had the opportunity to speak…

I recently had the opportunity to speak with Jordan Miller about medicare.He was very helpful and answered all my questions multiple times. Explained everything in detail so I understood.He made my experience so easy and simple.

21 January 2026
Unprompted review
Rated 5 out of 5 stars

Alicia Williams contacted me and…

Alicia Williams contacted me and answered and asked all the questions I had and was completely professional, courteous and very knowledgeable. I will definitely recommend this company because of her.
Thank you.

20 January 2026
Unprompted review
Rated 5 out of 5 stars

Janet Keith helped us more than can be…

Janet Keith helped us more than can be expressed. Knowledgeable, polite, friendly and very understanding of all our needs. It was a pleasure dealing with her and look forward to working with her in the near future and beyond.

16 January 2026
Unprompted review
Rated 5 out of 5 stars

Luz Clarita Trevino with The Medicare…

Luz Clarita Trevino with The Medicare Family is amazing. I recently contacted the company for help navigating Medicare and all of its parts. Luz was very helpful and easy to understand. She made the process easy and stress free. I appreciate everything she did.

15 January 2026
Unprompted review
Rated 5 out of 5 stars

I would like to express my appreciation…

I would like to express my appreciation for Peggy Willem for her guidance, information, and knowledge in assisting me with choosing the right Medicare plan for me. She was extremely helpful, friendly, and professional. Thank you again Peggy for all of your help. It was a joy to work with you!

15 January 2026
Unprompted review
Rated 5 out of 5 stars

Maddy Crispino actually gets a 10-star…

Maddy Crispino actually gets a 10-star review. She was on time with her call, very knowledgeable and the process was faster than I thought when going over all the questions. I received automatic approval on changing from 1 plan G to another. She also possesses a great sense of humor and I love that!! Great customer service. I look forward to talking with her next year!!

8 January 2026
Unprompted review
Rated 5 out of 5 stars

Maddie Crispino is stellar!

Maddie Crispino helped me with a focused, detailed and to-the-point advice. She crystallized so much (all) useful information – that too in aesthetically pleasing manner! Her cautionary notes when needed showed how thoughtful, considerate and caring she is. She was generous with her time and knowledge. I wish her more success.

31 December 2025
Unprompted review
Rated 3 out of 5 stars

They are just insurance agents

They are just insurance agents. I wasn't queries as to what I needed. I was just selected the cheapest plan by what their computer said and I was signed up. After doing my own research (which I thought they would help me do, but did not) I found a slightly more expensive plan that gave me a more options (ie silver sneakers, family discounts) So after all was said and done. The more expensive plan was less expensive because 2 in our house hold were using it which gave us a 8% discount. I did not feel they knew who I was, nor did they care, they just wanted to sign me up and collect their commission.

9 December 2025
Unprompted review
Rated 5 out of 5 stars

Maddie from The Medicare Family

Maddie from The Medicare Family has been going ahead and getting comparison of plans for me to look at and review the differences in each one. She also took my doctors names that I was using and did a search through the available plans to see who was covered and who wasn't.
Overall, I would give her a A++ rating for the work she has done to make sure I was making the best choice for me. She answered every email, every text, and every phone call promptly and with every thing I needed. Great job!!

31 December 2025
Unprompted review

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