Finally received my order and it was incorrect. I didn’t get what I ordered have sent numerous emails and no one has bothered to contact me. There’s no contact phone number to call either. Very dis... See more
Company replied
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See what reviewers are saying
My package was sent to the wrong address, thank you spell check. After realizing that there was a problem I contacted the company to ask for help. They were awesome for helping me out and resolving... See more
I had placed the wrong street address on my order. It was a gift for my great granddaughter. I addressed the issue with Customer Service and they were kind and professional. They reordered a new TuTu,... See more
Fast service and an excellent product. I didn’t realise the lights can change sequence and one granddaughter liked them to stay on and the other one likes them to flash. The 3rd granddaughter can’t ha... See more
Company details
Written by the company
The Magic Princess. Home of the Magic Light Princess Tutu
Contact info
5900 Ogden Ave,, 60804, Cicero, United States
- 1 (800) 635-6403
- customerservice@themagicprincess.com
- themagicprincess.com
2 year old Grandaughter loves it and…
2 year old Grandaughter loves it and she hasn't seen the lights switched on yet!! 😊💕 Some delay in delivery which was apologised for, but did mean it wasn't here for her Birthday. 😏
20 April 2021
Unprompted review
The best nan eva!
OMG what a hit for Easter! Prettiest Easter egg hunt yet! Thank you Magic Princess for the prompt delivery so happy all arrived in time for Easter, all within a week from ordering - great job thank you! One very happy little girl! Thank You.
19 April 2021
Unprompted review
Tutu delight
Beautiful quality item fast service really pleased highly recommended
18 April 2021
Unprompted review
I purchased the light up skirts
I purchased the light up skirts. It is exactly what I thought it would be. They are beautiful, my grand daughter will receive the skirt for her birthday next month, and I know she will love it. Thank you for an amazing product.
17 April 2021
I had a problem with a faulty battery…
I had a problem with a faulty battery casing, reported it, and they promptly sent a new tutu. Great customer service! I'm very pleased with this company.
17 April 2021
For my princesses
These were gifts to my great nieces, age 3 & 5. They were a hit. The youngest one wants to wear hers to pre-school every day. The lights are bright ant the colours are great. Auntie hit this out of the park!!!
16 April 2021
My niece loves it
My niece loves it! Highly recommend. The lights are so much fun and the quality of the tutu is excellent.
16 April 2021
Unprompted review
My 3.5 year old granddaughter just…
My 3.5 year old granddaughter just loves her purple multi colored lights tutu!!! Its adorable and a reasonable price.
13 April 2021
My 3 year old granddaughter Lylah loves…
My 3 year old granddaughter Lylah loves Tutu's and this one is now her favourite. So pretty with the sparkling lights. It arrived in 4 days from order, so was super happy as it was for a special occasion and arrived in time.
10 April 2021
Unprompted review
Perfect present
For me, 5 stars! They are sooo cute 😍. Can't wait for my grandbaby to open her bday gift...she loves to wear her tutu and now she will 3 more that also light up!
10 April 2021
I bought this item for my 20 mo old…
I bought this item for my 20 mo old granddaughter. She loves it! It’s adorable and highly recommend
9 April 2021
My Grandchildren loved these…
My Grandchildren loved these illuminated party skirts - great fun.
Delivery was good and well packaged.
Not one of those scam sites
7 April 2021
Unprompted review
We love the light up skirts
We love the light up skirts! Perfect for our upcoming daddy-daughter dance. The little pocket that the light switch is in is so convenient.
6 April 2021
My granddaughter loved the skirt and it…
My granddaughter loved the skirt and it is well made and looks adorable on.
6 April 2021
The princess magic skirt
The princess magic skirt arrived safely and was a huge hut with my 3 ye old granddaughter, she didn't take it off all day , worth every penny and service was great
6 April 2021
Unprompted review
Great product, excellent service
Very good service , lovely tutu, my great niece loved it more than her chocolate egg this Easter!
6 April 2021
Unprompted review
Not a recom
Yes I received it very late and in honesty not a very good quality I was really surprised and disappointed.
6 April 2021
Unprompted review
Reply from The Magic Princess
Hi Marie,
Thank you for your review.
I am very sorry for the delay in responding to you - we have only just started a Review Team for this platform. Thank you so much for your patience.
I am so sorry to hear you are disappointed with the quality of your tutu, and of course for the delay in receiving your order.
I would love to look into this further for you, however unfortunately I am unable to locate your order number with the information you have provided here.
Could you kindly email us at customerservice@themagicprincess.com with 'Marie Trust Pilot' and your order number as the subject line?
I would love to have a solution provided for you as soon as possible :)
Thank you,
Lily
The shipment came quicker than I…
The shipment came quicker than I expected. My princess was absolutely in awe she's a girly girl and she absolutely loved them all she wears them everyday and changes constantly 💖
27 March 2021
Unprompted review
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