THEMA DECO Reviews 

39,016
TrustScore 4.5 out of 5

4.4

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Rated 4 out of 5 stars

Très jolie dessin conforme à la photo ma fille était très contente par contre un peu difficile a décoller du papier .

Rated 5 out of 5 stars

Ordered to Germany, delivery Time was great. Had a question to support before i ordered, and got friendly and fast help. Allover it was an outstanding shopping-expirience.

Rated 5 out of 5 stars

Everything perfect, choice, speed of sending, properly packaged, quality of products, confirmation send etc. Thank you!

Company details

  1. Interior Designer

About THEMA DECO

Written by the company

Thema Deco est spécialisé dans la vente d'article de fête, d'anniversaire et de deco de gâteau.

Avec + de 15000 deco disponibles en expédition le jour même, Thema Deco est le partenaire idéale de vos moments festifs.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

39K reviews

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4.4

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Rated 1 out of 5 stars

It is very thin and i can't pull it out…

It is very thin and i can't pull it out even carefully.
Just a waste of money.

20 August 2023
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Reply from THEMA DECO

Guten Morgen,

Es tut uns leid, dass Sie es nicht geschafft haben. Seien Sie versichert, dass wir dieses Produkt seit über 10 Jahren anbieten :)

Wir laden Sie ein, es noch einmal zu versuchen, indem Sie die Dekoration ohne Verpackung für ein paar Minuten in den Gefrierschrank legen.
Sobald die Dekoration dann im Gefrierschrank ausgehärtet ist, bewegen Sie sie sofort auf der Kante einer Arbeitsfläche hin und her, bevor die Dekoration weich wird und daher zerbröselt und reißt, wenn Sie Ihre Finger benutzen.

Bitte beachten Sie, dass Sie diese Dekoration auf keinen Fall mit den Fingern oder einem Messer entfernen sollten und dass Sie bei der Hitze darauf bestehen müssen, dass Sie sich hin und her bewegen und dabei gut andrücken, und zwar sehr schnell, wenn es aus dem Gefrierschrank kommt.

Zur Erinnerung: Dieses Video erklärt die Vorgehensweise und die Anweisungen, die sich auch auf der Produktverpackung befinden:
- https://www.youtube.com/watch?v=72U6SD9lXHs,

Hier ist auch der Link zur Fotogalerie der Kreationen unserer Kunden, viele davon haben wir auch auf Instagram:
- https://www.themadeco.fr/photos-clients/57-gateau-easycakes,

Guten Tag :)

Rated 1 out of 5 stars

Impossible de décoller la photo du…

Impossible de décoller la photo du support pour coller sur le gâteau. J'en ai acheté 2 et c'était pareil pour les 2, même après avoir visionner le tuto sur Youtube.

16 June 2023
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Reply from THEMA DECO

Bonjour,

Nous sommes désolés que vous n'ayez pas réussi,

Voici le lien de la galerie photo des réalisations nos clients, nous en avons également énormément sur instagram :
- https://www.themadeco.fr/photos-clients/57-gateau-easycakes

Veuillez noter qu'il ne faut vraiment pas utiliser vos doigts ou un couteau pour décoller ce décor, et qu'il faut parfois un peu plus insister sur le va et vient en appuyant bien, surtout par forte chaleur, les décors se décolle tout seul l'hiver, mais l'été il faut un peu plus insister,

Bonne journée !

Rated 1 out of 5 stars

Never again!!!

Never again. I received a damaged cake dummy. After reaching out to customer service I was told it is still usable and I are not willing to send a refund for a damaged dummy. The other option would have been to return it at my own costs although I was not responsible for the damage. Very disappointed how I was treated and that customer service expected me to use a damaged product and pay the full price for it.

22 May 2023
THEMA DECO logo

Reply from THEMA DECO

Hello, We are sorry that our answer does not bring you satisfaction, Have a nice day

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