I had a superb experience buying my watch from Cheryl and Jack. From the first WhatsApp message, they were friendly, helpful, and never pushy. At my appointment, Jack talked me through three option... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
I began using The Luxury Hut in March 2025 and have since had multiple dealings. On every occasion, they have surpassed my expectations. Products received were in immaculate condition. The Luxury Hut... See more
Sold a Rolex Yacht-Master through The Luxury Hut and the whole experiece was effortless. From making the initial enquiry through to receiving the money - which was inline with the price they quoted... See more
Friendly staff and outstanding customer service. From start to finish the whole experience was extremely professional. Honest owner who's upfront and direct to deal with. I highly recommend if you are... See more
Company details
Written by the company
The Luxury Hut has been trading since 2010, as one of the most trusted and recognised names in the luxury watch and jewellery industry. With over 40 years combined experience and working alongside expert evaluators who have extensive market knowledge to determine a fair and accurate price for all luxury watch and jewellery. We buy and sell high-end luxury watches and diamond jewellery for the best prices in the pre-owned market, dealing with top brands including Rolex, Cartier, Audemars Piguet and Patek Philippe. At The Luxury Hut, we provide a large range of flexible and hassle-free services such as watch sourcing, consignment, servicing, repairs and certificate of authenticity. Call us now on 0207 242 9160 to book an appointment at our prominent Hatton Garden showroom.
Contact info
27-31, 3rd Floor, New House, 67-68 Hatton Garden, EC1N 8JY, London, England, United Kingdom
- 0207 242 9160
- info@theluxuryhut.com
- theluxuryhut.com
4.9
Excellent
760 reviews
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This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically replies within 1 week
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Very Good Service
Friendly Team - very experienced & knowledgeable on the items in store - good location easy to locate in Hatton Garden - sold goods here - fair price paid for good - none beaten prices - very quick payout - thanks again for the quick service
11 May 2026
Unprompted review
Reply from The Luxury Hut
Hi Britney,
Thank you for the lovely review. It was great meeting you today.
We are glad that you are happy with our service, price and fast payout.
If there is anything you need in the future please let us know and we would be happy to assist you again.
Kind regards
Cheryl
The Luxury Hut
Great service
Cheryl was a great help and guided me through several watch options. Very welcoming and knowledgeable team!
9 May 2026
Unprompted review
Reply from The Luxury Hut
Hi Darren,
Thank you for the lovely review and for your business.
It was a pleasure meeting you and your wife on Saturday. I hope you enjoy your new watch and we look forward to hopefully seeing you again in the near future for your next purchase!
Kind regards
Cheryl
The Luxury Hut
Private sale
Great experience from the initial equity through in person service. It was very straight forward appointment with personalised service. I was very satisfied with service and outcome of the sale.
I would highly recommend.
9 May 2026
Unprompted review
Reply from The Luxury Hut
Hi Ray,
Thank you for taking the time to leave us a review.
It was a pleasure meeting you on Saturday, and we appreciate you making the trip to visit us. We’re delighted to hear that you were pleased with both the service you received and the overall experience.
Thank you again for choosing The Luxury Hut. Should we be able to assist you with anything in the future, we’d be more than happy to help.
Kind regards,
Cheryl
The Luxury Hut
All the staff were excellent and the…
All the staff were excellent and the allowed me to try on several different watches and I will be back for my second rolex very soon.
Prices are very reasonable and the product condition was far better than the description given.
23 April 2026
Unprompted review
Reply from The Luxury Hut
Hi Len,
Thank you so much for your kind review.
Our team were delighted to meet you last week and we are so please you purchased your first Rolex with us.
We look forward to seeing you again when you're ready for your second Rolex. Thank you again for the business.
Kind regards
Cheryl
The Luxury Hut
First class
From start to finish everyone was helpful. All my questions answered, video and photos of the watch sent.
They really inspired confidence and delivered on every level.
Highly recommended
19 March 2026
Reply from The Luxury Hut
Hi Bernard,
Thank you for your lovely review.
We’re delighted to hear that you’re happy with your purchase and that our team was able to provide you with a positive experience from a distance. We always strive to offer the same level of care and attention online as we do for clients visiting our showroom, so it’s wonderful to know you felt confident purchasing with us.
If you’re ever in London, we’d love for you to stop by and visit us at the showroom.
Best regards,
Cheryl
The Luxury Hut
I am back for my third watch
I am back for my third watch. That must say something absolutely awesome about Luxury Hut isn’t it?
27 April 2026
I recently bought a Rolex Sea-dweller…
I recently bought a Rolex Sea-dweller from The Luxury Hut. The service I received was excellent, as was the watch. This company certainly knows how to look after customers.
I have no hesitation in recommending them for anyone considering a purchase.
16 April 2026
Unprompted review
What a great experience with The Luxury Hut
What a great experience with The Luxury Hut. The whole purchase transaction was quick, easy, and effortless from start to finish. When a return was requested this was dealt with professionally and was straight forward to arrange, also my refund was processed swiftly without any issues. I would not hesitate to use the The Luxury Hut again in the future. Also, a shout out to Cheryl whose customer service was outstanding!
27 April 2026
Unprompted review
Reply from The Luxury Hut
Hi Michelle,
Thank you for your wonderful feedback. We really appreciate you taking the time to share your experience.
We’re so pleased to hear that both your purchase and return were handled smoothly and efficiently, as we always aim to make the process as straightforward as possible.
Thank you as well for your kind mention, it means a lot. We’re glad we could assist you, and we look forward to helping you again in the future.
Warm regards,
Cheryl
The Luxury Hut
A great experience buying a luxury…
A great experience buying a luxury Rolex Daytona from The Luxury Hut !
From start to finish, 'The Luxury Hut' and in particular Raj, my point of contact, have been super responsive, highly professional and open and transparent in their dealings.
I spotted the watch online, it was very well described with supporting high quality images online at a fair price. The sale involved a trade-in, my watch was quickly valued at a fair price.
We met at their offices in Hatton Garden to complete the deal. Easy to get, I met Raj in their plush and comfortable meeting room. The room is very well laid out, light and airy with plenty of other watches to peruse.
I was offered refreshments and despite a mistake on my part, I inadvertently communicated a service receipt as service papers, the deal was wrapped up smoothly without issues. The watch was even better in real life and I was very happy with the final deal, Raj was a gentleman throughout.
I also have to thank his boss, who took the time to come out and chat, as well as adjusting the strap for me. It was a pleasure to hear his watch insights and experiences, both highly entertaining and enlightening.
I have bought many watches from a number of dealers both within and outside of the UK.
The experience of dealing with 'The Luxury Hut' is up there with the best, and I have no hesitation in recommending to anyone looking to buy a watch.
Super professional, no gimmicks or inflated pricing and discounting, just old fashioned proper trading - when I am next in the market to buy 'The Luxury Hut' will be my first port of call !!
29 April 2026
Reply from The Luxury Hut
Hi Narinder
Thank you for such a detailed and thoughtful review—we really appreciate you sharing your experience.
We’re so pleased everything came together smoothly, from your initial enquiry through to completing the trade-in and finalising the purchase in Hatton Garden. It’s great to hear that you found the process clear and straightforward, and that the watch exceeded expectations in person.
Raj will be delighted to read your comments, and I’ll also pass on your kind words to the team. We’re glad you enjoyed your time with us in the showroom—it’s something we aim to make as relaxed and enjoyable as possible.
Thank you again for your recommendation and for choosing us. We’d be delighted to assist you again when the time comes for your next piece.
Best regards,
Cheryl
The Luxury Hut
I have been looking for a Rolex…
I have been looking for a Rolex Skydweller for months then come across The Luxury Hut, made contact and nothing was too much trouble, asked for a video of the watch I was interested in and the sent it with in minutes of my request. The watch was very competitive priced so ordered and it was just as described perfect condition. When I look to purchase from the grey market The Luxury Hut will be my first port of call.
Thanks for such a great service.
Dean
23 April 2026
Unprompted review
Reply from The Luxury Hut
Hi Dean,
Thank you for your great review.
We’re so pleased we could help you secure the Rolex Sky-Dweller you’d been searching for. It’s good to hear the quick turnaround on the video and communication made the process easier for you, and that the watch arrived exactly as expected.
Your support and confidence in choosing us means a lot, and we’d be more than happy to assist you again in the future.
Best wishes,
Cheryl
The Luxury Hut
The Luxury Hut are a pleasure to deal…
The Luxury Hut are a pleasure to deal with. Answering all questions about items quickly and efficiently. Cheryl and Jack are a credit to the company.
27 April 2026
Unprompted review
Reply from The Luxury Hut
Hi Laura,
Thank you so much for the lovely review. We appreciate your kind words.
If there is anything you need in the future, please don't hesitate to ask.
Kind regards
Cheryl
The Luxury Hut
Excellent customer service
I was delighted with the pre owned watch, I bought from the Luxury Hut. It was great value for money and its condition was better than I expected for the money paid. The item was delivered on time and the customer service provided by Cheryl, was first class. She couldn't have been more helpful. Excellent organisation to deal with.
27 April 2026
Reply from The Luxury Hut
Hi Jim,
Thank you very much for your kind review. It was a pleasure assisting you.
Thank you again for your business. I hope you enjoy your new item, and I look forward to the opportunity to assist you again in the future.
Kind regards,
Cheryl
The Luxury Hut
The service was as all previous reviews…
The service was as all previous reviews have said. Excellent from start to finish. I felt confident purchasing from them and would definitely recommend Luxury Hut. Would buy from them again Item was as described. Delivery was prompt and packaged securely.
27 April 2026
Reply from The Luxury Hut
Hi Amanda,
Thank you for taking the time to write us a review, we really do appreciate it.
We are delighted you are happy with our service and your order. Thank you again for the business and we look forward to assisting you again in the near future.
Kind regards
Cheryl
The Luxury Hut
Brilliant service from the luxury hut…
Brilliant service from the luxury hut from initial email to sale in person, raj was excellent was greeted, looked after an sold my rolex with no trouble very professional service deff 10/10 will cert use again , an nice coffee to boot as well
23 April 2026
Unprompted review
Reply from The Luxury Hut
Hi Martin,
Thank you so much for your review!
We’re delighted to hear you had such a positive experience from your initial enquiry through to completing the sale in person. I’ll be sure to pass your kind words on to Raj—he’ll be really pleased to hear them.
We’re glad you felt well looked after and that everything went smoothly, and of course, we’re happy the coffee helped too!
We appreciate your recommendation and look forward to welcoming you back again in the future.
Warm regards,
Cheryl
The Luxury Hut
The best luxury shop
20 April 2026
Reply from The Luxury Hut
Hi Filippo,
Thanks for your review and for your business.
Please let us know if you need anything else in the future and we would be happy to do business with you again.
Kind regards
Cheryl
The Luxury Hut
Very professional service from Cheryl
Very professional service from Cheryl, highly recommend Luxury Hut.
16 April 2026
Reply from The Luxury Hut
Dear Mr Arthur,
Thank you for taking the time to share your feedback—it’s greatly appreciated.
It was a pleasure assisting you once again, and we’re grateful for your continued support. Should you need anything in the future, I would be more than happy to help.
Kind regards,
Cheryl
The Luxury Hut
Great customer service
Great customer service, the item was exactly as described and delivered when they said it would be, cannot recommend buying from this place enough and would definitely buy from them again.
8 April 2026
Unprompted review
Reply from The Luxury Hut
Hi Alison,
We are delighted you are happy with our item and our service.
If there is anything else you need in the future please don't hesitate to let us know and we would be happy to assist you.
Thank you again for the business.
Kind regards
Cheryl
The Luxury Hut
I brought a beautiful pre owned van…
I brought a beautiful pre owned van cleef necklace. The necklace was in excellent condition. It came with all its paper work and receipt. Arrived the next day it was packed really well . I wouldn’t hesitate to use
The luxury hut again . Fantastic service
9 April 2026
Reply from The Luxury Hut
Hi Lisa,
Thank you for the lovely review.
We are glad you are happy with your purchase and our speedy delivery. We appreciate your business.
Let us know when you are ready for your next purchase and we would be happy to serve you again.
Kind regards
Cheryl
The Luxury Hut
Great service
Great service, highest quality and accurate description, no delays, easy to deal with what more could you want?
9 April 2026
Reply from The Luxury Hut
Hi Mr Cox,
Thank you for your business and your review.
I has been a pleasure to deal with you and we look forward to assisting you again in the future.
I hope you enjoy your new purchase!
All the best
Cheryl
The Luxury Hut
The watch was as new and great company…
The watch was as new and great company to deal with.
20 March 2026
Unprompted review
Reply from The Luxury Hut
Hi Warren,
Thank you very much for taking the time to leave us a review. We are so pleased to hear that you’re happy with your experience with us.
If there’s ever anything else we can assist you with, please don’t hesitate to get in touch. We’d be delighted to help.
We look forward to serving you again in the future.
All the best,
Cheryl
The Luxury Hut
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