I had a superb experience buying my watch from Cheryl and Jack. From the first WhatsApp message, they were friendly, helpful, and never pushy. At my appointment, Jack talked me through three option... See more
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Review summary
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I began using The Luxury Hut in March 2025 and have since had multiple dealings. On every occasion, they have surpassed my expectations. Products received were in immaculate condition. The Luxury Hut... See more
Sold a Rolex Yacht-Master through The Luxury Hut and the whole experiece was effortless. From making the initial enquiry through to receiving the money - which was inline with the price they quoted... See more
Friendly staff and outstanding customer service. From start to finish the whole experience was extremely professional. Honest owner who's upfront and direct to deal with. I highly recommend if you are... See more
Company details
Written by the company
The Luxury Hut has been trading since 2010, as one of the most trusted and recognised names in the luxury watch and jewellery industry. With over 40 years combined experience and working alongside expert evaluators who have extensive market knowledge to determine a fair and accurate price for all luxury watch and jewellery. We buy and sell high-end luxury watches and diamond jewellery for the best prices in the pre-owned market, dealing with top brands including Rolex, Cartier, Audemars Piguet and Patek Philippe. At The Luxury Hut, we provide a large range of flexible and hassle-free services such as watch sourcing, consignment, servicing, repairs and certificate of authenticity. Call us now on 0207 242 9160 to book an appointment at our prominent Hatton Garden showroom.
Contact info
27-31, 3rd Floor, New House, 67-68 Hatton Garden, EC1N 8JY, London, England, United Kingdom
- 0207 242 9160
- info@theluxuryhut.com
- theluxuryhut.com
4.9
Excellent
766 reviews
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This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 1 week
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Rolex Milgauss
A fantastic selection of high quality watches at an extremely reasonable price. Good bunch of people too.
I would definitely recommend & they will be my first port of call upon my next purchase.
23 July 2025
Reply from The Luxury Hut
Thank you for your kind words and recommendation!
We’re delighted to hear you enjoyed our selection and found the experience positive. It means a lot to know we’ll be your first stop for your next purchase — we look forward to welcoming you back!
Kind regards,
The Luxury Hut Team
Recent Timepiece Purchase
I recently Bought a watch from The Luxury Hut and was very impressed with their professionalism efficiency and negotiation. The timepiece was well package, delivered on schedule with tracking and signed for. Cheryl provided excellent comms, payment process arrangements and scheduled the delivery to suit my requirements.
Last but not least, the watch was perfect and thoroughly as described.
Thank Luxury Hut and Cheryl.
18 July 2025
Unprompted review
Reply from The Luxury Hut
Dear Graham,
Thank you so much for your kind words and thoughtful feedback.
We’re delighted to hear that you were pleased with the service, communication, and your new timepiece. Cheryl and the team truly appreciate your recognition, and it was a pleasure assisting you throughout the process.
We hope you enjoy your watch for years to come and look forward to welcoming you again in the future.
Kind regards,
The Luxury Hut Team
good service happy with new Rolex very…
good service happy with new Rolex very well presentable on arrival
15 July 2025
Reply from The Luxury Hut
Dear Kirk,
Thank you for your feedback!
We’re so glad to hear you’re happy with your new Rolex and that it arrived in excellent condition. Enjoy your timepiece, and we hope to assist you again in the future.
Kind regards,
The Luxury Hut Team
Really experienced staff Explaining the…
Really experienced staff Explaining the options available and making buying my 1st Luxury Watch a true pleasure, polite, no pressure ,super clean 100% Genuine Products and Priced fairly + 12 months warranty included. Raj was brilliant made the whole process as easy as blueberry pie and gave a touch of magic that I needed to purchase without fear of a super clone landing on my lap. Respect fella will see ya again!
18 July 2025
Unprompted review
Reply from The Luxury Hut
Dear Richard,
Thank you for the fantastic feedback!
We're thrilled to hear that your first luxury watch experience was such a pleasure. Raj will be especially pleased to know he made the process smooth and reassuring for you. We take great pride in offering genuine timepieces, fair pricing, and a pressure-free environment — so it means a lot to hear that reflected in your experience.
Enjoy your new watch, and we look forward to seeing you again!
Kind regards,
The Luxury Hut Team
Thank you for making buying my Rolex…
Thank you for making buying my Rolex such a wonderful experience.
15 July 2025
Unprompted review
Reply from The Luxury Hut
Thank you for your lovely message!
We’re delighted to hear you had such a positive experience buying your Rolex. It was a pleasure to assist you, and we hope you enjoy your new watch!
Kind regards,
The Luxury Hut Team
Reply from The Luxury Hut
Thank you for your feedback!
We’re so glad to hear you love the bracelet and that everything arrived on time. It was a pleasure assisting you, and we look forward to helping you again in the future.
Kind regards,
The Luxury Hut Team
Luxury Hut , great people.
Quick an easy transaction, great communications by great people!
18 July 2025
Reply from The Luxury Hut
Thank you! We’re delighted to hear you had a smooth transaction and great communication. It was a pleasure assisting you!
Kind regards,
The Luxury Hut Team
Great place to go for your watch the…
Great place to go for your watch the ppl are very nice n friendly 👍🏾💯
15 July 2025
Unprompted review
Reply from The Luxury Hut
Dear Dele,
Thank you so much for your kind words!
We’re happy to hear you enjoyed your experience with us. Looking forward to helping you again!
Kind regards,
The Luxury Hut Team
Raj was a pleasure to deal with
Raj was a pleasure to deal with. Very friendly, welcoming and professional. Nerya (MD) was a pleasure to do business with. Very pleasant and friendly. They gave me a very fair price for my watch and didn’t once try to negotiate down the price. They also have a fantastic selection of high end watches to choose from. Very highly recommend The Luxury Hut.
14 July 2025
Unprompted review
Reply from The Luxury Hut
Thank you for your wonderful feedback!
We’re delighted to hear that Raj and Nerya provided you with such a positive experience. We always strive to offer fair prices and a great selection, so your recommendation means a lot to us.
We look forward to welcoming you back to The Luxury Hut soon!
Kind regards,
The Luxury Hut Team
A pleasure to deal with.
A pleasure to deal with.
I recently Bought a watch from The Luxury Hut and was very impressed with their professionalism and efficiency. Cheryl was helpful on the telephone and couldnt do enough for me, the watch was extremely well packed, arrived when they said it would, tracked and signed for. I will certainly buy from them again.
Thankyou Cheryl.
9 July 2025
Reply from The Luxury Hut
Thank you for your kind words!
We’re delighted to hear that Cheryl and the team provided you with excellent service and that your watch arrived safely and on time. We look forward to assisting you again with your next purchase.
Thank you again for choosing The Luxury Hut.
Kind regards,
The Luxury Hut Team
Great experience
Great experience, Jack was helpful and knowledgeable, insured the watch on the spot , very happy
9 July 2025
Unprompted review
Reply from The Luxury Hut
Thank you for your feedback!
We’re glad to hear Jack provided helpful and knowledgeable service, and that you’re very happy with your watch. We look forward to assisting you again!
Kind regards,
The Luxury Hut Team
The Luxury Hut, outstanding
Exceptional service from start to finish, I enquired into a part exchange for a watch I owned, I had an immediate response and sent my watch to them, I had a call from them to tell me it had arrived, within the hour I was given a very fair offer and I part exchanged it for pre owned watch, which arrived in superb packaging, the watch was in perfect condition and this was all done in less than 48 hours, Raj was brilliant throughout, professional and friendly, I would not hesitate in recommending them and hope to do more business with them in the future 10/10 service
10 July 2025
Unprompted review
Reply from The Luxury Hut
Thank you so much for your fantastic feedback!
We’re thrilled to hear that your part exchange experience was smooth and efficient, and that Raj provided excellent service throughout. It means a lot to us that you felt well taken care of and satisfied with your new watch.
We look forward to assisting you again in the future!
Kind regards,
The Luxury Hut Team
Reply from The Luxury Hut
Thank you! We’re glad to hear Jack was super.
We appreciate your feedback!
Kind regards,
The Luxury Hut Team
Absolutely fabulous service
Absolutely fabulous service from the luxury hut found the watch I wanted at a fantastic price couldn't be happier excellent communication and exceptional service.
2 July 2025
Reply from The Luxury Hut
Thank you for the great feedback!
We're so glad you're happy with your watch and the service.
Best regards,
The Luxury Hut Team
Everything was correct !
Everything was correct and well organized, except that the watch could have been in better optical condition. Technically, I have no complaints, but aesthetically, you could have tried harder so that I would have been more pleasantly surprised!
30 June 2025
Reply from The Luxury Hut
Thank you for your feedback.
We’re pleased everything was in order and the watch works well. we appreciate your comments and will take them into account.
Best regards,
The Luxury Hut Team
Outstanding experience with Nerya…
Outstanding experience with Nerya yesterday. Sold my Rolex to him. Immediate payment. Would definitely recommend 👍
26 June 2025
Unprompted review
Reply from The Luxury Hut
Thank you for your great feedback! We're delighted to hear you had an outstanding experience with Nerya and that everything went smoothly with your sale. We truly appreciate the recommendation.
Kind regards,
The Luxury Hut Team
Happy customer
The staff were very friendly & professional.
You get offered nice hot or cold drink arrival
I’m very happy with my purchase I would defo recommend luxury hut to anyone. I would definitely be getting my next watch from them.
20 June 2025
Unprompted review
Reply from The Luxury Hut
Thank you for the lovely feedback! We're so pleased to hear you had a great experience and love your new watch. We look forward to helping you with the next one!
– The Luxury Hut Team
The watch was perfect as shown online…
The watch was perfect as shown online mint condition best place to buy pre owned watches
19 June 2025
Reply from The Luxury Hut
Thank you for your kind words! We're so glad you loved the watch – enjoy it, and we hope to see you again soon.
– The Luxury Hut Team
Excellent service from start to finish…
Excellent service from start to finish , lovely surroundings and a nice cold drink was an added touch .
Reserved online by Jack until we got to the store , fabulous knowledge of my item all genuine receipts was as advertised .
We saved a£1000 in total for an item that was a few months old and in perfect condition so I’m very happy .
Great service and I’m sure we will be back.
13 June 2025
Reply from The Luxury Hut
Thank you so much for your kind words! We're thrilled you had a great experience and found exactly what you were looking for. We look forward to welcoming you back soon.
– The Luxury Hut Team
I can highly recommend Luxury Hut.
I can highly recommend Luxury Hut.
I dealt with Jack. I had a particular watch I had in mind. Got a price I was happy with. It was a gift for my wife's birthday.
Sadly I wasn't a good judge of her particular style taste.
This is were I see the value of trust with Luxury Hut, they took the watch back with no issue. Still looking for the "right" watchbfor my wife.
I hope we find it at Luxury Hut as I have full confidence and trust in them.
3 June 2025
Unprompted review
Reply from The Luxury Hut
Dear James,
Thank you so much for your kind words and recommendation. We're glad Jack was able to assist, and we truly appreciate your trust in us.
Kind regards,
The Luxury Hut Team
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